Rhonda Hester **** Barrett Creek Parkway #*** Marietta, Ga. 30066

404-***-**** acerhw@r.postjobfree.com

Objective: Responsible position in customer service where my 10+ years of

experience can be utilized to improve customer satisfaction.

Skills

High customer service goal oriented

Conflict resolution proficiency

Problem solving ability with peace and patience.

Dedicated to process improvement

Strong organizational and management skills

Active listening attitudes

Energetic work attitude

Courteous and friendly approach

Adaptive team player and result oriented

Computer / Internet / Word / Excel / Proficiency

Work Experience

Kangaroo Express, Cartersville, GA

Cashier/Sales Associate

03/2013 - 05/2014

Handled customer service department store sales of over $1,000 per shift

Store shift management

Maintained clean/visible product display

Handled the cash drawer with precaution and safety procedures

Monitored customers movement within the store to ensure loss prevention

Waffle House, Atlanta, GA

Salesperson

09/2009 - 03/2013

Assisted guests with making menu choices in an informative and helpful

fashion

Appropriately suggested additional menu items to customers to increase

restaurant sales

Delivered exceptional service by greeting and serving customers in a timely,

friendly manner

Correctly calculated charges, issued bills and collected payments

Maintained a professional tone of voice and words at all times

Impress Cleaners, Atlanta, GA

Assistant Manager

09/2003 - 09/2009

Managed team of 10 employees

Responsible for hiring and training new employees

Addressed to upper management customer concerns and questions

Bank deposits and accounts receivables

Maintained machines in working condition and made repair calls as needed

AT&T, Marietta, GA

Customer Service Representative

04/1998 - 09/2003

Worked with finance department to perform credit checks

Effectively handled upset and unhappy customers

Built customer loyalty and recovered them as an asset

Attended to customer concerns and questions --

Handled bill payments and credits for customers

Attended incoming calls and inquiries for new and existing services

Education

Pebblebrook High School Mableton, GA

High School Diploma

1 year of college in Public relations

Computer classes in Internet, Word and Excel

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