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Customer Service Project Manager

Location:
New Market, AL
Salary:
60,000
Posted:
June 27, 2014

Contact this candidate

Resume:

William E. Smith

*** ****** ***** **********, ** 35811( Telephone: 256-***-****( E-mail:

acerhj@r.postjobfree.com

Objective: I am a motivated professional seeking a position that utilizes my

extensive knowledge and successful experience in planning,

organizing, and completion of challenging assignments. One that

offers opportunity for personal contribution and professional

growth.

Relevant Security clearance Army RESET Life Cycle

Experience: Solid corporate supply Solid logistics experience and working

chain, procurement, knowledge of Import and Export

quality, and/or process regulations for U.S. and international

management experience shipping

Competency in and working Supplier evaluation/assessment,

knowledge of Lean purchasing, sourcing, and/or

Manufacturing and Six manufacturing experience

Sigma Knowledge of supply chain and inventory

Support the RESET/ AMCOM strategies & practices, including a

Logistics Center (ALC), record of negotiating and implementing

Field Support and contracts

Readiness Directorate Knowledge of automated supply systems

(FSRD) Logistics & Program Strong verbal and written communication

Office skills

Work Experience:

Receiving Area Manager

October 2013 - Present

Wal-Mart Distribution Center 6006, Cullman, Al.

Implement the daily business plan for the area that I am responsible for by

communicating goals, and managing staffing and scheduling, assigning duties and

coordinating workloads in order to achieve the facility goals.

Supervise and develop associates and leaders in area of responsibility by

assigning duties and coordinating workloads, monitor performance, and provide

feedback, teaching, support and identified training and development needs. As

well as participating in the hiring, promotion, coaching, teaching, and

evaluation of associates.

Supervise everyday activities of various associates. Monitored operations and

ensured maintenance of production rates in facility.

Managed an inventory of goods and resources and recorded all incoming and

outgoing materials.

Monitored volume of work and ensured completion of all tasks according to

schedule.

Analyzed processes and recommended all necessary changes. Ensured compliance to

all safety and sanitation laws and policies in facility.

Maintained equipment's and ensured availability of necessary resources, ordered

equipment's in case of non-availability.

Record production records on an everyday basis. Coordinate and maintained good

working relations with various departments.

Hired and trained new personnel and managed all safety requirements in facility.

Organized inventory and ensured its accuracy, identified any mistakes and

rectified it.

Page 2

Project Assistant

March 2013 - October 2013

Yulista Aviation Inc., Huntsville, Al.

Collaborated and support Project Managers and Project Coordinators in develop

pricing models, perform cost analysis and estimating, cost narratives for several

projects: (ASPI Bulkhead (redesigned exhaust system for the Apache AH-64D),

Apache CMWS (Common Missile-Warning System), and Link Less Ammunition Handling

Systems aboard the AH-1W/Z Cobra). With the Joint Venture Yulista/SES-I (JVYS)

ranging from foreign and domestic projects.

With planning projects, project documentation, and coordinate activities between

projects. Research and collect financial and statistical data from multiple

sources and vendors.

Maintains records and files pertinent to purchasing information. Purchases

routine, non-discretionary materials and supplies. Compiles, records, and tracks

pertinent purchasing data. Compiles records and tracks purchasing activities and

pricing data. Checks deliveries of material ordered and shipments received.

Within prescribed limits takes actions to ensure on-time delivery of material.

Coordinates return of rejected or unsuitable orders. Responds to requests for

purchasing data and status of material activities.

Develop structure and material flow concepts and implement them into existing or

new structures. Perform layout, process and material flow planning for all

existing plant and warehouse structures and future plant expansions. Analyzes

cost and calculated business cases as preparation for management decisions.

Interacts with logistics service providers on structural and financial issues.

Perform other duties as assigned by the clients and operations supervisor.

Logistics Coordinator

June 2010 - February 2013

Science Engineering Services (SES-I), Huntsville, Al.

Extensive knowledge of RESET/Aviation Field Maintenance procedures directly

related to Supply Chain Management (SCM) Government Furnished Equipment

(GFE)/Property (GFP) and Enterprise Automation.

Collaborate and support Production Managers in overseeing all logistical

functions with the RESET, Modification Work Order (MWO) and GFE projects by using

the E-Tools Application Systems and Global Freight Management Applications by

DCMA, and Electronic Transportation Acquisition (ETA) Systems, WebDesk ASTA and

PCS II, and ULLS-A (E). Extensive knowledge of the supply transactions flow

throughout the U.S. Army's Wholesale and Retail supply system with a specific

focus in retail supply at the field and unit level. I process daily shipments up

to 5000 Shipping Documents, over 237,000 NSN and NINN Items, and 14,000 Lateral

Transfer Response lines items per year to supporting activities and provide

weekly significant action reports and have knowledge of maintenance logistical

management support processes/procedures and functions necessary to perform

assigned tasks.

Make sure the Production Control provides accurate information with Standard Army

Management Information System (STAMIS) systems such as Unit Level Logistic System

Aviation Enhancement ULLS-A (E) Standard Army Maintenance System (SAMS).

Knowledge of how supply transactions and in-depth knowledge in aviation

maintenance and supply management. Experience with AMCOM logistic automation

system WebDesk PCS II to track and monitor Lateral Transfer Responses for RESET

program for aircraft modifications.

Perform weekly, bi-monthly, and monthly Transportation, Cost, and Inventory

reports which provide analytical data to the crew leads to ensure they have

accurate status on parts for completion of aircraft. Process TURN-INS reports and

maintenance reports which provide large refunds to the aircraft for repairable

items in accordance with Army Regulations Manage the AMCOM WebDesk database which

consists of requesting and receiving parts.

Page 3

Supply Specialist

September 2008 - April 2009

ProLogistix Staffing, Niles, Il.

Conducted professional and technical duties utilizing acquired specialized

knowledge of logistics documentation methods to perform initial item introduction

and parts manual development.

Performed Analytical assignments involving specific issues associated with

inventory management. Monitored and recommended solutions to systems related

problems. Responsible for work in managing, coordinating, and controlling the

inventory of material/stock numbers.

Interpreted data and applied instructions in preparation of high level work

assignments. I researched files, reviewed documents and corrected stock/document

numbers and conducted special supply studies.

Help increased distribution center efficiency by promoting methods for quality

assurance. I performed extensive fact finding and made recommendations for

changes and devising new procedures in efforts to reduce errors.

Ensure quality control throughout the proposal process. Assist with proof-reading

products to be distributed to the customers. Capture and perform continuous

improvement on proposal metrics in accordance with company policies. Maintain a

task order proposal log for joint publications and contracting use.

Distribution Coordinator

February 2008 - August 2008

West Wind Aviation Technologies Inc., Huntsville, AL

Extensive knowledge of the manufacturing, integration, warehousing, and

distribution capabilities in support of the Air Warrior Air Frame Modification A

and B-Kits and the removable of the Air Frame mounted B-Kits for the OH-58D Kiowa

Warrior, CH-47D Chinook, UH-60 A/L Blackhawk, and the AH-64D Apache.

Coordinated work efforts with the Air Warrior Program Manager (PM), resolved all

logistical problems.

Responsible for making Conus/Oconus shipping arrangements as per customer's

requirements for both the Modification A-Kits, Microclimate Cooling System, and

the Aircraft Wireless Intercom Systems. Using E-Tools Application Systems and

Global Freight Management Applications by DCMA, and Electronic Transportation

Acquisition (ETA) Systems. Communicated and coordinated with outside agencies

such as DMCA for operational effectiveness. Maximized knowledge of the

interrelated aspects of supply, maintenance, acquisitions,

distribution/transportation, and all areas of logistics operations for the Air

Warrior Hose Assembly Installation Kit Program.

Served as a liaison for monitoring work load performance and reporting logistical

accomplishments, backlogs, and resources requirements. I implemented numerous

principles in receiving, cataloging, inventory management, storage, and shipping

applications by using Microsoft Excel. Coordinated with the customer to ensure

that their desired logistics objectives, priorities, and schedules/dead-lines are

met.

Assigned the tasks of processing shipments of materials and equipment; confirming

of deliveries. Trouble shoots problem areas in logistics and coordinates problem

resolution and recommends solutions to customer.

Shipping Lead

August 2005 - August 2007

Benchmark Electronics, Huntsville, AL

Enter and retrieve data using computerized systems to maintain and update a

variety of files, records, logs, reports, inventory control sheets and other

documents for parts, tools, and maintenance records.

Maintained shipping information, records, survey, and data. Adhere to all local,

state, and federal laws.

Coordinated and performed assigned materials management tasks, including: Placing

orders with the vendors; Inventory Control; accepting incoming orders; Rotating,

Stocking, and maintain inventory. Ship/transfer products per customer request.

Provide weekly/monthly status report to Project Manager.

Process and maintained materials management details and files, buy orders,

invoices, receivers, packing slip.

Direct assigned team personnel in order to assure the day to day tasks and

projects goals and deadlines are accomplished. Train new employee in technical

and procedural matters.

Organizes and arranges warehouse stock to ensure accountability, accessibility,

and orderliness.

Page 4

Sale Associate

August 2004 - August 2005

Ashley Furniture, Huntsville, AL

Expedited paperwork and preliminary reports for credit approval, bill of ladings

to transport, fill for trucks, call before loading, refusals, letters of credit

and assist in delivery appointments.

Consistently seek and understand new product information. Operated a computer

terminal to check order information or determine availability of products.

Provided service to customers in order to build and strengthen relationships with

Marketing Specialists and customer groups. Fulfill customer service needs by

communicating daily with them, appropriate following up, and problem resolving.

Provide customer service by presenting pricing, preparing sales contracts and

processing transactions in POS & inventory systems.

Maintain knowledge of current sales & promotions, policies regarding payment &

exchanges & store security.

Team Member

May 2003 - May 2004

Sam's Club Warehouse, Huntsville, AL

Achieved departmental profit and store profit contribution goals.

Assisted the Team Leader in planning special displays and merchandising programs.

Assisted in hiring, counseling and developing Meat Team Members.

Recommended disciplinary action, transfers, promotions, rate increases and

consults with Team Leader on Team Member job dialogues.

Trained team members in proper product handling and storage, stocking, ordering,

equipment operation, building displays and product rotation. Conducted inventory

and handles special orders.

Maintained safe and sanitary work conditions to comply with Health and Safety

code.

Inventory Management Associate

October 2000 - April 2003

Home Depot, Huntsville, AL.

Process orders and make price changes and signage.

Ensured that all daily inventory management tasks for the entire store are

completed.

Regulated and communicated freight flow while also serving as a Sales Associate

to ensure that customer needs are met. Stocked and maintained product

display in acquiescence with company standards.

Maintained professional relationship with customers and co-workers. Read and

implemented a plan-a-gram.

Education: B.S. Mechanical Engineering Technology

December 2007

Alabama A&M University

Normal, AL

Job Related Auto CAD I & II CADAM Expense Control, Inventory

Training/ Tooling, Quality Control, Plant Tracking

Certification Safety Cost Analysis, Material Needs

& Awards Quality Assurance, Lean Analysis

Manufacturing Customer Service Skills

SAP Experience Defense Logistics Agency

Microsoft Office: (Access, Excel, (Logistics Information Serve

Power Point, Word) FED LOG)

Unit Level Logistics System Contract & Pricing

ULLS-A (E) Cost Containment & Reduction

Web Desk ASTS and PCS II Management/ Leadership Skills

Electronic Transportation Blueprint Reading and

Acquisition (ETA) Systems interpretation

(DCMA) ETools Application Systems Global Freight Management

References: Available upon request Applications (GFM)



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