Daniel L. Simms

**** ***** **** **. 314-***-**** Foristell, MO. 63348 acergc@r.postjobfree.com

Objective: Secure a challenging position as a Copier Technician with room for advancement in a growing organization.

Summary of Skills:

Factory certifications on Kyocera, Konica, and Xerox.

Strong communication skills, organizational and time management skills.

Strong Teamwork and customer relation skills.

Independent work skills, multi-tasking and ability to work under deadlines.

Over 8 years experience as a Copier Technician.

Work Experience:

SBP Image Solutions, Copier Technician, Maryland Heights, MO. 2005-present

Provide great customer service with regards to troubleshooting, repairing, and maintaining a variety of office equipment.

• Maintain inventory of vehicle parts and prepare records and reports accurately.

• Resolve system failures by diagnosing, tools, and using schematic drawing.

• Maintain up-to-date technical information. Uphold company tools, computers, phones, etc.

• Attend meetings as necessary or required.

• Ensure that customers are satisfied with the services provided to them.

• Repair all types of copiers and related equipment including preventative and routine maintenance to provide maximum availability for end users.

OAO Technology Solutions, Computer Tape Operator, St. Louis, MO. 2003-2005 Provided basic Tape Operations support of AS400 Midrange and MVS Mainframe operations to include monitoring and maintaining job flow to maximize computer input and output.

• Responsible for tape mounts within a specific system environment not to exceed predefined account specific guidelines of 3 to 5 minutes.

• Performed tape librarian functions which included tape filing, pulling scratch lists, tape inquiries and basic drive interventions.

• Resolved first level problems for system and escalated when needed.

• Worked on a Tape Operations team to provide system support in a multi-vendor environment.

• Determind work priorities and performed tape related functions such as scratch lists, tape initializations, tape dumps, and tape mounting.

Education:

Associates of Arts, St. Charles Community College, Cottleville, MO. 2014

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