Juan L Santana

** ***** **. • Haverstraw, NY ****7 • 845-***-**** • acere2@r.postjobfree.com

PROFILE

Motivated and goal oriented accounting individual with strong analytical and problem solving skills. Proven leader with the ability to motivate and direct individuals in a positive manner. Excellent interpersonal and customer service skills. Communicates effectively and sensitively in both individual and group situations with colleagues at all levels.

Licenses/Certificates: State Notary Public (2013), Consumer Lending Certified NMLS#793839

Language: Bilingual in English and Spanish

Computer: Microsoft Office Suite (Word, Excel, Power Point); Adobe Photoshop, Adobe Illustrator, Adobe Flash, Adobe Dreamweaver

PROFESSIONAL EXPERIENCE

Senior Financial Services Associate Peoples United Bank, Nanuet, NY June 2011 - Present

* Leadership Award for– Champion Role, to train employees in branches on how to drive customers experience appropriately.

Recognized for Excellence in operations and outstanding performance.

* Utilize fraud risk profiles to assess transactions and document preparation, establish policies to prevent and detect suspicious activity and execute consumer identification procedures (CIP)

* Assist management in overseeing branch sales, service, customer relationship building, portfolio growth, and profitability of branch.

* Implement compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements with branch staff

* Involved in many multiple roles. Teller, banker, supervisor, cabinet member, Investment Champion, on job coach, trainer, and Welcoming Director Champion

Teller – TD Bank, Pearl River, NY March 2010 - June 2011

* Recognized for stellar customer service and the top teller sales in the Palisades region

* Uncovered fraud which lead to being rewarded and recognized by the region

* Handled routine banking transactions. Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary

* Implemented a high standard of professionalism and customer service while improving the value and volume of sales

* Provide exceptional customer service by meeting all customers’ demands, with also having supervisor training.

EDUCATION

Dominican College, Orangeburg, NY

Master of Business Administration: Accounting Consideration Projected May, 2015

Mastering of additional skills and perspectives required for sound decision making, efficient management and effective leadership.

Bachelor of Science in Accounting May, 2014

GPA 3.0 Major GPA: 3.5

Commuter Scholarship for all 4 years (partial)

Dean’s list 2013

Related Courses

Auditing • Corporate Finance• Investment Analysis •Managerial Accounting • Cost Based Accounting

Financial Accounting Principles of Finance • International Management •Management

Global E-Commerce • Business and Societies

VOLUNTEER EXPERIENCE AND ACTIVITIES

“Reality Check” (Anti-Tobacco Organization), Theills, NY 2009 – 2010

“Find a Cure for Cystic Fibrosis”, Garnerville, NY 2010

“Rotary Club” – Dominican College, NY 2012 – Present

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