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Customer Service Manager

Location:
Pineville, NC
Posted:
June 27, 2014

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Resume:

A L IC E -D A L E B AR RE T T

**** ****** ***** ***** ******* Springs, NC 28112 803-***-**** acerd4@r.postjobfree.com

SENIOR ACCOUNTANT

15+ Years of Diverse Accounting/Administration Experience in Fast-Paced Business Environments

Analytical, accuracy-driven professional with extensive experience enhancing business operations through advanced accounting and

office management skills. Elite communicator continually focused on fostering positive client experiences, while cultivating and

maintaining relationships with employees’ at all organizational levels. Proven record of identifying and resolving customer account

errors, as well as reconciling past-due accounts through positive communications. Key Skills:

General Ledger/Internal Audits/Compliance Database Management

Financial Analysis HR Processes and Payroll

Accounts Payable/Accounts Receivable Forensic Accounting

Financial Controls/Full-Cycle Bookkeeping Advanced Accounting Processes

Project Management/Cost Accounting Expertise in Microsoft Office Suite

Business Administration Cross-Team Collaboration/Customer Service

Sales & Use Taxes/Property/Federal & State Taxes

AREAS OF EXPERTISE

Tax Accounting

Sales & Use Taxes/Property/Federal & State Taxes

Conducts comprehensive examinations and analyses into records, statements, receipt and distribution, as applicable, taxes of

state, Federal and local taxes

Forensic Accounting

• Conducts comprehensive examinations and analyses into records, statements, reports, and processes

• Report's findings to management, and provides recommendations for improvements

• Develops, refines, implements, and documents financial processes/systems

General Functions

• Manages full-cycle bookkeeping, including cash flow and accounts receivable/payable

• Updates, maintains, and reports all pertinent documentation to management and payroll reporting

• Oversees general ledger and journal entries, reconciliations, month-end processing, and financial reporting

Project Management

• Proven leader of complex projects in line with accounting standards and pre-determined cost/time specifications

• Skilled in training, coaching, mentoring, and leading teams toward aggressive performance metrics

• Collaborates cross-functionally to communicate project details and ensure progress transparency

Financial Tools/Software

• Accounting Tools: Great Plains Dynamics, S2K 2010, Peachtree, Ariba, CostPoint, Peoplesoft

• Systems: ADP Payroll, SAP, AS400, One Source Property Tax

• Applications: Microsoft Office Excel (Pivot Tables/V-Look Ups), Outlook, PowerPoint, Word

PROFESSIONAL EXPERIENCE

Caledonian Alloys, Charlotte, NC, Intercompany Staff Accountant, Temporary, April-May 2014

Swisher Hygiene International, Charlotte, NC, Corporate Tax Specialist, Temporary, Feb. 2014-March 2014

BAE Systems, Charlotte, NC, Tax Analyst, Temporary, June 2013-August 2013

Ashford University, Consultant/Research/Work-Study, Temporary, August 2008-June 2013

Bank of America, Charlotte, NC, Operations Specialist, Temporary, November 2012-December 2012

Goodrich Corporation, Monroe, NC, Staff Accountant, Temporary, January 2012-October 2012

Pattons, Inc., Charlotte, NC, Accountant, Temporary, October 2011-December 2011

Delta Scale, Charlotte, NC, Accountant, Temporary, May 2011-October 2011

Microsoft, Inc., Charlotte, NC, Accountant I, Temporary, January 2011-May 2011

Monroe Hardware Company, Monroe, NC, Full Charge Bookkeeper, January 2008-February 2009

Harris Teeter, Bookkeeper/Customer Service/Cashier, October 2007-February 2008

Static Power Conversion Services, Inc., Columbia, MD, Office Manager/Bookkeeper, June 2005-Oct. 2006

Howard County Physical Therapy Sports Rehabilitation, AR Specialist, Temporary, May 2001-Feb. 2002

BYK-Gardner USA, Inc, Columbia, MD, Office Administrator, Part-time, March 1999-December 2000

Jackson-Hewitt Tax Service, Catonsville, MD, Store Tax Manager, September 1992-May 2002

NASA/Goddard Space Flight Center, Greenbelt, MD, Secretary (Steno), March 1979 - September 1988

E D U C AT I O N

MBA, Organizational Leadership and Human Resources Management - Graduated June 2013

Ashford University, Summa Cum Laude, Golden Key International Honor Society and CHAMPS Peer Mentoring Program

BS, Accounting, Graduated January 2011, Ashford University, Cum Laude



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