GHEORGHE NISTOR

**** * ***** ***. *******, IL ***30 Home 773-***-**** Cell 773-***-**** acera6@r.postjobfree.com

Solutions-focused, NETWORK, IT SUPPORT SPECIALIST with 10+ years’ experience providing PC / NETWORK user support

for small to large size businesses within a multi-site environment. Impressive record diagnosing, configuring and resolving problems

in areas related to hardware, networking, and operating systems. Organized, take-charge professional with exceptional follow-

through abilities and detail orientation, able to plan and oversee user support issues to successful conclusions.

Core Leadership Competencies / Technical Proficiencies:

• Software • /•

Hardware / Debugging Troubleshooting /

Applications Optimization Support

• Project Coordination / Execution • •

Networking End-User Support/

Configurations Training

• /• Security •

Systems Configuration Data Systems

Administration Strategies Improvements

Operation Systems: Microsoft Family Servers, Hyper-V Virtualization, Exchange Server 2003/2010, Mac OS X and some Linux

distributions.

Firewalls/Routers/Switches: SonicWall/Dell, Cisco ASA, HP.

Security, Diagnostic, Recovery & Repair Applications: McAfee, Kaspersky, TrendMicro, Malwarebytes, HiJackThis,

Security/System Utilities, System Commander, Win Doctor, CCleaner, Wireshark, Ghost, Backup Exec, NovaNet.

Help Desk / Remote Desktop Applications: Microsoft Remote Desktop, LogMeIn, Teamviewer.

•

PROFESSIONAL EXPERIENCE

•

PC/LAN Administrator & Specialist, Computerized Business Solutions, Northbrook, IL 2013 - 2014

Provide IT support to Chicago area clients. Plan and implement IT projects for clients, according to their needs and requirements. Design and

implement network infrastructure what comply with customers’ needs and requests.

Selected Highlights

• Administrate Windows servers, Server clusters and Active Directory. Monitor network/software security and network performance to

improve functionality. Administrate/configure MDaemon and Microsoft Exchange mail servers, avoid spam or delivery failure.

• Support all Mac OS X systems for software, hardware maintenance, troubleshooting, networking and printing.

• Identify and repair Windows PC’s, laptops and peripherals. Configure and deploy for new user workstations.

• Custom computer builds, office networking system and security, performance-based hardware and software updates / upgrades.

• Provide support to end users on a variety of issues by identifying, researching, and resolving IT problems. Respond to telephone calls,

emails and web-based portal requests for technical support. Document, track and monitor the problem to ensure a timely resolution or

escalation. Remote access troubleshoot, patch, monitor Windows events and network, schedule maintenance scripts, backup and disaster

recovery.

•

PC Technician / A/V Technician, Tunnel Vision Technology, Chicago, IL 2004 - 2013

Provide IT support and office support for the company. Restructure file server system to increase productivity. Resolve multiple server and

workstation configuration errors to increase speed and efficiency. Repair network paths to enable operators to use network devices (scanners /

printers / fax / shared directories, etc.). Improve performance by installing suggested software and/or upgrading the hardware.

Selected Highlights

• Administrate Windows servers, Active directory, Hyper-V and Exchange.

• Maintain updates and functionality on backups using Backup Exec, NovaNet, Drobos and tapes.

• Configure/install Cisco ASA, SonicWall, Packedge, Panasonic phone systems.

• Configure/install, and test computer hardware/software, networking, anti-virus/anti-spyware, and operating system software to ensure

functionality according to end-user specifications.

• Configure remote web access for IP cameras, Nvrs, Routers, Port forwarding, Vpn connections. Vlans and Wireless access points.

• Configure, install and test video conference rooms with Computers, Projectors, Smart boards, and AV streaming over IP.

Network / PC Support Engineer, Romtelecom, Romania 1996 - 2004

Provide network administration and technical support for this large-sized business. Administrate and m aintain security updates/patches on Windows

2003 Servers and XP Professional workstations. Configure and design virtual networks over ATM, ISDN, and Internet.

Selected Highlights

• Design and implement large business networks and secured wireless access points to meet the business information needs.

• Direct Point of Contact and onsite help desk support that included 6 local networks based on Windows Server 2000 / 2003, approx. 250 workstations

setup / configuration, user account creation, plotter / printer / fax / all-in-one networked copier setup and configuration, VPN support and

installations, server administration including Exchange e-mail server accounts.

EDUCATION

• B.S., Computer Science and Information Systems, Lucian Blaga University, Romania 1996

• Windows NT40 Network Administrator, CPI, Bucharest, Romania 1999

• MCSA, http://www.microsoft.com/learning/mcp/transcripts ID: 948275, Code: georgen27, Chicago 2010

• CISCO CCNA, ID No: CSCO11979292, Certificate Verification No: 414974210032HTXN, Chicago 2013

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