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Customer Service Training

Location:
San Jose, CA
Posted:
June 27, 2014

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Resume:

**** ******* *****, *** ****, CA *****

408-***-**** <> acera3@r.postjobfree.com

ALEJANDRA GUTIERREZ

PERSONAL STATEMENT

I am a qualified education professional with decades of experience in disparate learning environments

and a wealth of knowledge in development and implementation of educational technology tools and

applications in college classroom, school, and district settings. My personal and professional interests

relate to education and organization. I have a proven ability to create new curricula based on emerging

requirements and adapt existing curricula to the needs of individual learning environments. In any

learning environment, I am driven to the need to discover the method by which I can most effectively

facilitate learning. I also have vast experience dealing with people from different cultures, interpreting

and translating in various settings. Patience, time management skills, a calming presence, the ability to

handle unexpected events, tenacity, and a goal oriented focus permeate all my professional and

personal endeavors.

PROFESSIONAL EXPERIENCE TEACHING

2004-Present Language Lab Specialist, Hartnell Community College, Salinas, CA

Originally hired as a lab instructor, the needs for the position and school provided me opportunities to

create, design, train, become a mentor and manage the computerized language acquisition lab at

Hartnell College.

Selected accomplishments:

● Manage a computer based language acquisition lab and streamlined usage practices.

● Compile and analyze data related to completion and attrition rates for state reporting and funding requisition.

● Develop educational technology curriculum for second language acquisition.

● Research new and innovative applications and theories on technology.

● Actively sought, evaluated, and suggested new language acquisition resources for the lab to present to the

school board for budgetary approval by means of longitudinal studies and supportive research.

● Restructure students’ and instructors’ attitudes regarding purpose and use of technology in the classroom.

● Act as a mentor for other language teaching professionals.

● Assumed exclusive responsibility for managing, selecting, evaluating, overseeing, and training federal work

study students and tutors.

● Address students’ needs and requests outside the classroom, including helping with class registration,

connecting students to funding and other career resources, answering questions about the U.S. citizenship

process, supporting students seeking legal redress for mistreatment or discrimination, and generally standing

out as a community leader and voice for underserved populations.

2001-2004 Adjunct Instructor Spanish and English as a Second Language, Hartnell Community

College, Salinas, CA

1987-2004 Associate Professor, Defense Language Institute Foreign Language Center (DLIFLC),

Monterey, CA

Selected accomplishments:

● Selected by leadership and peers to present courses and conferences in relation to second language

acculturation: job related skills, cultural aspects, military topics, history and geography of the Spanish

speaking world, etc.

● Design, pilot and implement course curriculum and standardized norm-referenced and criterion-

referenced language proficiency tests.

● Serve as a mentor for civilian and military language instructors.

● Conduct annual Action Research projects for personal teaching enhancement and colleague training

purposes.

● Plan and instruct each one of the courses using wide variety of teaching aids, motivational and

implementation strategies to engage students in active learn ing.

● Incorporate learning modality principles into classroom and individual instruction.

● Develop and conduct skills integrating activities. Implement technological approaches to subject material.

Research educational resources on the Internet.

● Publish and participate in the creation of biennial articles for the Applied Language Learning journal, and

for the Dialogue on Language Instruction journal, in a variety of topics related to instructional methods

and techniques, curriculum and materials development, assessment of needs, and other topics related to

foreign language learning and teaching.

● Provide ongoing training for other faculty in the areas of instructional methods and techniques,

curriculum and materials development, assessment of needs within the p rofession, testing and evaluation

in language teaching.

● Serve as a Test Control Officer for safekeeping, correction, implementation, and piloting of Department

Standardized Tests.

PROFESSIONAL EXPERIENCE NON-TEACHING

1998-2000 and 2007-2008 Certified Tax Preparer, H&R Block. Salinas, CA

1995-1999 Language Specialist/ Interpreter, AT&T Language Line Services (LLS)

Summers 2005-2010 Customer Service Specialist, Service Systems Associates Retail Operators for the

Monterey Bay Aquarium, Monterey, CA

Summers 1987-1998 Customer Service Specialist/Cashier, Mervyns, California, Salinas, CA.

1984-1987 Eligibility Worker, Los Angeles County Department of Social Services, Belvedere District,

Los Angeles, CA.

EDUCATION

2004-not completed Grand Canyon University MEd. in Teaching (Technology

Applications in the Classroom)

1989-1996 Monterey Institute of International Studies, Monterey, CA

MA in Applied Linguistics

1977-1981 Universidad Autonoma de Guadalajara, Mexico

BA in Language and Literature



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