PENELOPE MITCHELL

ADDRESS: **** ******** *****, *****, ******* 30809

PHONE: 706-***-****

MOBILE: 706-***-****

EMAIL: acer9r@r.postjobfree.com

QUALIFICATIONS PROFILE

Tenacious and results-driven professional equipped with well-honed leadership, management, problem resolution, communication, and relationship-building aptitudes necessary to seamlessly accomplish multiple tasks while consistently delivering exemplary results. Excel in developing and implementing innovative strategies and programs to drive professional development as well as operational efficiency and productivity. Possess the capacity to function effectively within fiercely competitive, challenging, and fast-paced environments, with dedication to professional excellence.

EDUCATION

Bachelor of Science in Human Services Management (2013) – University of Phoenix, Phoenix, AZ

AA Montessori (2001) – Atlanta Montessori Teacher Education, Smyrna, GA

Bachelor of Arts in Theology (2000) – Beacon College, Leesburg, FL

Teacher Education Program (1995) – Augusta College, Augusta, GA

FUNCTIONAL SKILLS

Human Resources Management

- Facilitated program-specific training for new hires along with communication and culture training for offshore support.

- Ensured that all phases of operations strictly complied with the agenda, set timelines, and performance metrics.

- Actively engaged in various continuous improvement initiatives, such as meetings and observations, in order to maintain up to date with current industry trends and knowledge.

- Assumed full accountability in managing and supervising ongoing training programs; provided recommendations on potential areas of improvement; and resolved persisting issues.

- Managed the overall employee life cycle management that entailed screening and hiring potential recruits as well as yielding training programs to fully realize organizational goals.

- Made sound recommendations to employees on effective teaching techniques.

- Conducted thorough monitoring and evaluation of individuals’ development and prepared detailed progress reports.

- Developed effectual curriculum and training programs, which sufficiently met individual’s development and business needs, in order to facilitate transition from training to work environments.

Operations Management

- Oversaw all facets of the school’s operations which involved preparing strategic marketing initiatives, sourcing pertinent supplies and equipment, and managing payroll distribution while adhering to state rules and regulations.

- Took charge of planning and coordinating multiple programs and events for children, parents, and school faculty.

Interpersonal Relations

- Consistently delivered outstanding customer service by providing comprehensive support, facilitating instructional classes and orientations, conducting one-on-one consultations, capitalizing on potential areas of improvement, and maintaining professionalism in all facets of engagements.

- Established and strengthened professional relations with internal and external clients.

WORK HISTORY

Associate Trainer - Convergys – Work at Home 2011–Present

Independent Sales Director - Mary Kay Cosmetics – Home Office 2007–Present

Customer Care Specialist - Alpine Access – Home-Based 2009–2011

Chief Operating Officer Owner - Martinez Montessori Academy – Augusta, CA 1999–2009

- Earned a nomination for Business of the Year in 2007.

PROFESSIONAL DEVELOPMENT

Train the Trainer National Center Director Accreditation Small Business Development AT&T Certified Trainer

AFFILIATIONS

Chamber of Commerce Whole Life Ministries Women in Business

Direct Sales Women Association Better Business Bureau

ACTIVITIES

Volunteer, Local Nursing Homes

TECHNICAL ACUMEN

Microsoft Office Suite Adobe Connect Microsoft Office Live Meeting QuickBooks

Quicken TurboTax Social Networking Dual Monitor

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