Darrell E. Gause

*** ******** **** ***** **, ****3

acer5w@r.postjobfree.com

215-***-****

OBJECTIVE:

To secure the position on a store management team in a reputable retailer

where I will get the opportunity of developing and enhancing my hands-on

skills and knowledge, as well as assist the management team in providing

leadership and exceptional customer service to our clientele.

EDUCATION:

Richland Northeast High School-Columbia, South Carolina

1982-1986

University of South Carolina, Columbia, South Carolina

1988-1990

Major: Broadcast Journalism

Emphasis- Strategic Marketing, Advanced Radio Programming, Advanced TV

Production and Direction, Communication, Business Management.

EXPERIENCE:

ACN, Devon, PA

2013-Present

Independent Business Owner

. Sell telecom, technology, and energy for commercial and residential

services locally and internationally.

. Responsible for 100% of all personal customer acquisition.

. Responsible for building a team who also want to acquire personal

customers.

. Assist team in customer service issues as need

. Promote local, national, international training to assist team in

learning how to get customers and build their businesses.

. Train team in customer acquisition and team building.

Nordstrom; King of Prussia, PA

2010-2013

Sales Associate

. Set and achieve personal sales goals while supporting the goals of the

team.

. Greet customers in a timely, professional and engaging manner.

. Provide honest and confident feedback to customers regarding

merchandise style and fit.

. Build lasting relationships with customers by contacting them to

follow up on purchases, suggest new merchandise, invite them to

upcoming event, and open and maintain a Nordstrom Fashion Rewards

account.

. Consistently seek new fashion and product knowledge to act as an

expert for the customer.

. Perform daily department maintenance tasks including stock work, re-

merchandising, display, price markdowns, merchandise transfers and

light cleaning.

Charter Communications; Simpsonville, SC

Corporations Escalations Lead

2008-2010

. Responsible for operational procedures, ticketing systems, performance

reports, staffing and managing NOC personnel necessary to support the

business objectives.

. Accountable for network availability, scheduled maintenance,

escalations, response time, and overall network performance - with

support from Technical Operations, IT, and Engineering.

Broadband Specialist

2006-2008

. Maximize sales opportunities by responding to inbound sales calls in

an effort to acquire new customers, and solicit existing customers by

selling them other products and services.

. Contribute to the Company vision of being the industry leader in

customer service through quality, commitment, courtesy and teamwork.

. Respond to inbound sales calls promptly and proficiently, and provide

high-level customer service in a courteous manner.

. Sell products and services to prospective customers and develop new

revenue from existing customers by selling additional products and

services through use of recommended sales techniques.

Men's Wearhouse

Assistant Store Manager; Greenville, SC

2003-2006

. Retain, implement, and ultimately train the benchmark selling

behaviors related to driving retail sales.

. Maintain personal sales goals and excellent work habits, and

understand and explain to customers all products and services.

. Contribute to a team selling environment and assist teammates whenever

possible.

. Provide world class customer service by building quality relationships

with customers and following up on all customer requests in a timely

manner.

. Serve as a coach and role model to the store teams by providing

constructive feedback and demonstrating servant leadership.

. Follow the coaching and sales lead of the store manager to maximize

personal and store sales volume, and assist in store operations to

ensure store runs smoothly.

. Ability to impact personal income through commission sales while

managing in a commission sales environment.

COMPUTER SKILLS: Microsoft Word, Microsoft Excel, Power Point, IBM Point of

Sale Systems, URL

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