Tina Wilbur

**** ******* **** ***** *******, Florida 34691Cell: 1-727-***-**** E-Mail:

acer5o@r.postjobfree.com

Career Objective:

Property Manager versed in all aspects of leasing,customer sales and collecting,

marketing,staffing, financial reporting/reviewing, and budgeting, seeking a challenging position

in property management with room for continued growth and professional development.

Professional Profile

Over ten years Experience in Property Management

Multi-family property management

Sales and marketing

Skilled multi-tasker

Team player

Proficient in Microsoft Office

Extensive Experience in Microsoft word/excel/quickbooks/quickpoint

Knowledge of leasing and market conditions,

Fair housing mandates

Profound knowledge and experience with Yardi, Rent Manager software, Online Banking,

Vendor set ups and Execution of bidding requirements

Flexible schedule to achieve goals and be available to meet customers needs along with the

companies needs and expectations

Trained employees in Yardi/Rent Manager software

Leadership in directing and working with a team of 12 employees

Accomplishments

Developed annual budgets, including determining short and long-term goals to support the

overall profit and growth objectives.

Managed a portfolio consisting of 48 units beginning with a 18% occupancy ending with a 100%

turnover within a 90 day period.

Implemented new rent collection procedures, increasing rental income for [2012].

Decreased Operating costs by implementing new cost control procedures.

Transformed outer community of Properties with landscaping, painting and facial work with very

little cost as an end result .

Experience

September 2000 to July 2011 Arthur Bailey properties LLC Plattsburg, New York, Amelia

Island,Florida Property Manager

Conducted apartment tours for potential tenants and answered any questions. Bank appraisals

for property upkeep, working with contractors to ensure properties were maintained and restored

to banks and or clients satisfaction. Also overseen the removal of all property belonging to

previous tenants and or owners, Involved in any foreclosures or evictions. Dealt accordingly with

any leasing and tenant issues on a daily basis. Leasing and rental of properties. Collected and

kept careful records of rental payments. Achieved the highest possible net operating income by

implementing cost control and revenue improvement programs. Created staff schedules in

response to community needs. Managed all day-to-day activities involving tenants,

subcontractors and property management. Wrote clear and concise owner's reports based on

findings from quarterly financial statements. Maintained excellent customer relationships by

adhering to the “10 Pledges of Customer Service.”

October 2011 to February 2013 Glassratner Corporation Atlanta, Georgia Property

Management

Managed [4] Apartment Communities totaling over [400] units

Maintained in-depth knowledge of competition through consistent evaluation of market

conditions and trends. Oversaw budgeting process for [4 ] assigned properties throughout

Employment period. Created staff schedules in response to community needs.Handled customer

complaints personally to verify they were properly handled.Monitored and documented all

income, including delinquencies. Managed all day-to-day activities involving tenants,

subcontractors and property management. Maintained accurate and updated websites and

printed materials. Managed overall tenant relations, including promoting tenant satisfaction and

streamlining services delivery. Monitored common areas for cleanliness and safety. Worked with

the owners to identify, develop and achieve community goals and objectives. Compiled and

conveyed all operational and financial data to the regional manager. Established and

implemented leasing goals while managing an effective lease expiration program. Monitored all

infrastructure and building expenses and reviewed and approved invoices. Prepared and

submitted monthly tenant visit logs in a timely manner. Completed documents for outside

agencies such as landlord references. Updated tenant and unit information to keep current in

housing database.Reviewed completed applications and assessed household information against

file history and program regulations. Conducted annual re-examination appointments and

housekeeping inspections .Maintained tenant relations with regular tenant visits and phone

calls.Acted as liaison between construction manager and tenant during build-out phase of tenant

suite.

Axis Billing Services

2/2013-12/2013

Customer Service Representative

Partner\Owner Mr. Ramon Nelson

1-888-***-****, ext 156 . Cell phone 727-***-****

Responsibilities:

1. Managing accounts in all aspects .

2. Inbound and outgoing calls between members and gyms in regards to all Billing needs.

MLG Management ( Cypress Falls At Palm Harbor)

12-6-2013 to Present

Position: Assistant Community Manager

Property manage information: Allie Marrano Phone: 727-***-****

Job Responsibilities:

Leasing management

Account management

Tenant retention,renewals, assisting Community manager in all aspects of daily tasks involving

residents and community affairs.

Reason for leaving current employment: Community is being marketed and will be sold.

Education

1991 Fowler High School Syracuse, New York High school regents Diploma Business

Introduction to Business coursework 2013 Everest Online College Phoenix, Arizona Associate of

Science E-Business/Computer Software

Currently Enrolled and due to Receive Degree in March 2015 [3.5] GPA Coursework in Business

Management and Administration Coursework in Finance accountingCoursework in

Organizational Development/Introduction to Business

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