Customer Service Manager
Resume:
BINU A. K.
Binu Bhavan, Lakkattoor ******,
Kerala India
Mobile : +919*********,+919*********
aceqy1@r.postjobfree.com
PROFILE
A dynamic, results-oriented Hotelier offering focused leadership to drive sales and profitability
in highly competitive markets.
Consistently achieve performance goals through enthusiasm, tenacity and initiative, which
complements knowledge/ expertise in
•
Team Building / Staff Training
Customer Service / Guest Relations
•
Purchasing / Inventory Management
Cost Containment /Control
•
Quality Assurance / Control
Policies and Procedures
•
Facilities / Safety Management
Continuous Performance Improvement
Noted for outstanding communications skills, both with guests and staff resolve problems
quickly and equitably to ensure happy customers and happy employees
EDUCATION
DIPLOMA IN HOTEL MANAGEMENT (Passed on 1995)
COMPUTER SKILLS
• MS Word, Excel and PowerPoint
EXPERIENCE
01-02-2013 still working
Restaurant Manager
Kerala Kitchen
Finedining restaurant
Hyderabad
20-01-2011 to 05-01-2013
Restaurant Manager
Holiday Group Fujairah UAE
HOTEL SEALORD COCHIN
F & B Manager -2010, 1 Year
Total more than Fifteen Years Experience
Employ an efficient high – energy and professional approach to store operations management in
order to :
• Balance service with costs to ensure profitability
• Promote guest satisfaction for steady repeat business
• Coach / schedule servers to maximum levels of performance
• Purchase/control inventory with attention to budget guidelines
Personal Profile
12thmarch 1973
Date of Birth :
Gender : Male
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi, Tamil, Arabic and Malayalam
Passport Details
Passport No : L-1491630
Place of Issue : Cochin
Date of Issue : 10.06.2013
Date of Expiry : 09.06.2023
Reference
• V. Rajanarayanan
Operation Manager
Holiday Group
U.A.E.
Declaration
I hereby declare that the above furnished details are true to the best of my knowledge.
Place:
Date: BINU.AK
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