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Customer Service Manager

Location:
Dayton, OH
Posted:
June 26, 2014

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Resume:

Gina Stathopoulos

*** ***** ******* ***.

Dayton, OH 45419

937-***-****

aceqxj@r.postjobfree.com

PROFESSIONAL PROFILE: Extensive experience in Mortgage Lending and Banking Finance Industry.

Licensed as Mortgage Broker Operations Manager, Compliance Officer and Loan Officer, with an emphasis

on providing clients an excellent customer service experience

Work Experience

Fifth Third Bank 2009 – 2013 Mortgage Loan Underwriter

• Analyzed credit, income and employment history to determine customer mortgage loan

eligibility

• Order, review and underwrite appraisal and title reports

• Ensured all state, federal and company regulations were met prior to final approval

• Authorized to make credit decisions for conditional approval, decline, counter offer and final

approval

• Participated in department projects meeting goals and expectations

Rapid Mortgage Company 2008-2009 Loan Processor

• Processed loan applications from initial application to closing

• Obtain documentation required to satisfy lender conditions

• Coordinate loan closings and assist manager with various other office duties

Cashland Financial Services, Inc/Home Town Mortgage 2007 Mortgage Broker Operations

Manager/Compliance Officer

• Managed daily office operations, supported and collaborated with various departments, ensured

completion of projects and resolved conflict

• In charge of acquiring state licenses, compiled compliance data to set forth company procedures

according to state regulations

• Establish relationships with financial institutions, vendors and government agencies

• As loan officer originated over 400 new loan applications over a six month period

• Performed audits of existing closed loan files and trained new personnel

The Money Store of Ohio 2004-2006 Mortgage Broker Operations Manager/Compliance Officer

• Manage office operations and activity of 11 loan officers.

• Resolved conflict and ensured office processes and loan closings were handled properly and met

state regulation and policies

• Established relationships with financial institutions, vendors and real estate agencies

• Handled company financials and accounts and performed audits of closed files

• Assisted loan officers with sales, marketing, origination and processing

National City Mortgage Co 2001-2003 Construction Loan Closer

• Prepared final closing documents and configured HUD statements for construction loan

closings

• Ensured all underwriting conditions were met and funded loans per company policy and

guidelines

• Exceeded and doubled department objective completing over 80 closings monthly

• Customer service representative for Special Loans Department call center (adjustable rate,

balloon and buy-down loans) assisting customers with issues and inquiries

• Exceeded department goals completing 60 audits daily

Skills

Analytical, Organizational, Communication, Multi Tasking, Detail Oriented

Management, Compliance, Sales, Marketing, Underwriting, Processing

Microsoft Office, Excel, Word, Office Outlook, DU/LP

Education-Licenses-Certifications

Certifications

Inside the Real Estate Loan Process, Working Together, High Loan to Value, Understanding Title Insurance,

Banking Finance

Licences

State of Ohio Mortgage Broker Operations Manager, Compliance Officer, Loan Officer, NMLS

Education

Oakwood High School

Sinclair Community College

Hondros College



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