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Customer Service Manager

Location:
Riverview, FL
Posted:
June 26, 2014

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Resume:

KENNETH J. WAGNER

***** **** ***** *****

Gibsonton, Florida 33534

C 813-***-****

EMPLOYMENT HISTORY

**/** – Current Hillsborough Transit Authority Tampa, FL.

Senior Manager of Budget and Revenue

• Responsible for the whole finance staff of thirty for a large local public transit government authority with more

than 14 million annual passengers and an annual budget exceeding $100 million.

• Responsible for the coordination and preparation of the annual financial budget documents and reports which

have been recognized by the Government Finance Officers Association for exceptional reporting.

• Prepared and presented to the authority board the annual financial budget reports for adoption.

• Responsible for the coordination and preparation of annual financial audits with unqualified opinions and

submission of Comprehensive Annual Financial Reports which have been recognized by Government Finance

Officers Association for exceptional reporting.

• Responsible for the coordination and preparation of State of Florida Ad-Valorem compliance reporting.

• Responsible for all accounting functions including: Cash, Banking and Investments, Accounts Receivable,

Inventory, Fixed Assets, Accounts Payable, Payroll, Count Room, Passenger Retail Sales, Grant Accounting,

Capital Project Accounting and Monthly Internal Financial Reporting.

• Worked with various departments with the implementation of new and continued upgrades to an Enterprise

Reporting and Planning system, Great Plains.

• Prepared cost saving projections for conversion to self-funded medical insurance and continued review of self-

funded general liability and workers compensation risk programs.

• Prepared wage compensation comparative analysis and fringe benefit cost projections.

• Lead the authority’s efforts and gained Federal approval for Indirect Cost reimbursement.

• Responsible for various financial analyses and projections, including ten year operating and capital projections

of revenues and expenses, cash flow forecasts, fund balance projections, and route and program profitability.

• Responsible for various year-end financial regulatory reports including: National Transit Database and

Transportation Disadvantage Report.

• Worked with authority staff to prepare new board approved financial policies and continued updating of

standard operating procedures.

09/05 – 12/07 Apollo Beach Management/LendingOne Apollo Beach, FL.

Controller

• Responsible for the whole office staff of three for a residential loan office with loan generation exceeding $60

million annually.

• Prepared annual sales forecast.

• Generated and presented monthly and year-end financial statements.

• Processed accounts payable, payroll and maintained cash flow forecasts.

• Prepared bank deposits, payroll tax deposits and reconciled bank accounts.

• Posted payments and maintained accounts receivable.

• Researched and resolved customer discrepancies and reconciled accounts.

Loan Officer

• Generated mortgage loans exceeding $2 million annually.

• Performed soft collections on accounts from 60 past due.

• Built and maintained client relationships and provided customer service.

05/99 - 04/05 Bayfront Medical Center St. Petersburg, FL.

Manager of Budget and Decision Support

• Managed a finance staff of three financial analysts and one clerk for two health care facilities with annual

operating and capital expenses exceeding $370 million.

KENNETH J. WAGNER

12623 Lake Vista Drive

Gibsonton, Florida 33534

H 813-***-**** / C 813-***-****

EMPLOYMENT HISTORY - Continued

• Selected, managed, planned, implemented and maintained new Decision Support software system to support

department managers with their decision making process, including: departmental actual vs. budget reporting,

product line reporting, cost accounting standards and methods, and FTE and productivity reporting.

• Planned, implemented and processed annual operating and capital budget, including volume and revenue

projections, staffing and expense budgets and department and corporate summaries of income. Directed and

coordinated Product Pricing and worked with department managers to implement new processes of product set

up and implementation.

• Worked with department managers in planning, preparing and, presenting product line analyses, projections,

surveys and ROI analyses.

• Maintained and reported accounting records for State of Florida regulator reporting.

02/88 - 04/99 St. Joseph’s Hospital Tampa, FL.

Sr. Financial Analyst

• Managed one financial analyst to maintain cost accounting for a health care facility with annual expenses

exceeding $250 million.

• Coordinated efforts with department managers in preparing annual volumes and revenue projections.

• Coordinated efforts with department managers in planning, preparing, presenting product line analyses,

projections, surveys and ROI analyses.

• Prepared various analyses and projections of gross revenues and net reimbursement.

• Maintained and reported accounting records for Federal/Medicare and Florida/Medicaid regulator reporting.

• Prepared work papers and worked with external auditors for year-end financial statements.

11/84 - 01/88 Florida Hospital - Carrollwood Tampa, FL.

Accounting Manager

• Responsible for a financial staff of three for a health care facility with annual expenses of $20 million.

• Supervised accounts payable, payroll and maintained cash flow forecasts.

• Prepared payroll tax deposits and reconciled bank statements.

• Researched, resolved and reconciled general ledger accounts.

• Generated monthly and year-end financial statements.

• Prepared work papers and worked with external auditors for year-end financial statements.

EDUCATION

09/88 -07/91 Everest University Tampa, FL.

Master in Business Administration

09/80 - 5/84 University of Steubenville Steubenville, OH.

Bachelors in Science in Accounting and Business Administration

SKILLS

Microsoft Windows: Outlook, Excel, Word and PowerPoint; Various Accounting Software Systems: Great Plains,

Forecaster, FRX and Quick-books; and Various Decision Support Software Systems, EPSI, Trendstar, Vision-

Ware and Crystal Reporting.

LICENSES

Currently, I am eligible to sit for Certified Public Accountants exam in the state of Florida.



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