Customer Service Sales

Location:

Posted:

June 26, 2014

SHARON CHALAPAKA

aceqw9@r.postjobfree.com

C ORE COMPETENCIES

• Exceptional customer service

• Proficient in Microsoft Office 2010

• Typing speed of 50 wpm

• Excellent communicator and team player

E MPLOYMENT EXPERIENCE

AT&T-UFO TECHNICAL SUPPORT

Sutherland Global Solutions, Windsor, ON (April 2014 - Present)

• Troubleshoot technical issues related to routers, TV services, U-verse voice, hardware and/or software

• Continually maintain working knowledge of all company products, services and promotions

• Identity and escalate priority issues to appropriate department

• Initiate outbound calls as necessary for specific technician follow-up

VOLUME COUNTER

Canada Post, Windsor, ON (Feb 2014 - March 2014)

• Count letter mail and oversized mail in letter carrier cases and record the total

• Complete Letter Carrier Route sampling forms by obtaining the information from letter carriers

SALES ASSOCIATE

Value Village, Toronto, ON (Nov 2010 – Nov 2011)

• Maintain clean fitting rooms by returning the clothes promptly to their proper location to promote sales

• Deliver advice on merchandise and suggest ways to care for goods

• Process cash, credit/debit card payment and perform exchange of merchandise

CASHIER

Winners, Windsor, ON (May 2010 – Oct 2010)

• Identify and reduce merchandise mismatch at the time of billing

• One of the top associates to raise funds for a local children’s organization

• Answer customer's questions and provide information on procedures and policies

V OLUNTEER EXPERIENCE

RECEPTIONIST

Centre for Seniors, Windsor, ON (March 2010 – Sep 2010)

• Answer all incoming calls and handle caller’s inquiries whenever possible

• Re-direct calls as appropriate and take adequate messages when required

• Articulate and very efficient working with people in the multicultural community

E DUCATION & CERTIFICATION

• Certified in Service Excellence (2010)

• Certified in Workplace Hazardous Materials Information System (2010)

• Bachelor’s Degree in Electronics & Communications Engineering (2004 – 2008)