Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Pembroke Pines, FL
Posted:
June 26, 2014

Contact this candidate

Resume:

DONALD C. WIL LS

*** *** ******* ****-*******, GA 31643 – acequt@r.postjobfree.com

PROPERTY MANAGEMENT QUALIF ICATIONS

Property manager with more than five years of experience in H UD 202/PRAC properties.

S trong utilization of financial management tools to ensure profitable operations. Proactive

i n property maintenance operations. Customer service skills to achieve and maintain

resident satisfaction. Operating knowledge in Fair Housing Laws. Proven ability to handle

evictions as needed. Proficient in Microsoft Applications. Strong Accounting background.

PROFESSIONAL EXPERIENCE

Douglas Gardens North – Pembroke Pines, FL 2011 to

P resent

Property Manager: Responsible for the operations of Douglas Gardens residential H UD

p roperties (221 units). Ensured that the property was managed in accordance with HUD

regulations, Florida Housing Finance Corporation, Douglas Gardens Senior Housing, and

M iami Jewish Health Systems policies. Supervised staff of six individuals. Conducted and

maintained inventories of supplies and equipment. Reviewed requisitions for purchases to

assure compliance. Prepared monthly, quarterly, and annual H UD reports. . Managed all

aspects of leasing operations and tenant relations for units. Managed budget and financial

accounting for housing operations. Prepared annual budgets and maintained operations to

remain within budget. Managed and coordinated maintenance of buildings and grounds.

M anaged tenant and public relations. Responded to emergencies during working and non-

working hours. Assistant to Senior Housing Director.

V illa Assumpta –Jensen Beach, FL Villa Seton- Port St. Lucie, FL

2007-2009

P roperty Manager and Certified Occupancy Specialist: Responsible for the operations of

V illa Assumpta and Villa Seton residential H UD properties (150 units, located 15 miles

apart). Supervised staff of four individuals. Managed occupancy and recertification for

p roperties. Prepared monthly, quar terly, and annual H UD reports. Prepared all accounting

documentation for properties. Managed maintenance operations of apartments and

g rounds. On-call for after-hours maintenance and other emergencies. Maintained 100%

occupancy. Capital improvements of $200K made to Villa Assumpta. Made necessary

f inancial changes to remove Villa Seton from HUD’s t roubled properties’ list. Made

necessary maintenance and facilities’ improvements to pass HUD REAC score (from 71D to

94). Successfully passed MOR (Management Occupancy Review) for Villa Seton. Worked

w ith Service Coordinator to increase programs and services for residents.

Blackwater Plantation – Quitman, GA 2004-2007,

2009-2011

Operations Manager: Managed eight individuals to run a 5000 acres cattle, hay, t imber,

and horse plantation. Purchased maintenance supplies, fertilizer, feed and fuel to support

operations. Performed accounting and office operations. Monitored receipt and usage of

supplies and inventory. Increased hay sales (2006 sales largest in farm’s 50 year history).

M anaged stables operations, preparing horses for showing, t rail r iding, field t r ials. M inor

vet services to four hunting dogs and 31 horses. Oversaw details for party and event

p lanning. Chauffeured elderly owner as needed for shopping and t ravel t r ips. Returned in

2009 to manage horse operation, as farm had been leased and for absentee owner.

E DUCATION & DEVELOPMENT

Associates Degree – Business Administration ABAC

A braham Baldwin Agricultural College – Tifton, GA

Bachelor of Science Degree- Business Administration

University of Phoenix

MBA – Health Care Management – University of Phoenix

National Center for Housing Management (NCHM) – Certified Housing Manager (March

2013) and Certified Occupancy Specialist

H UD PRAC Budget Workshop (July 2012) (October 2013)

Annual CEUs for HUD Housing



Contact this candidate