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Customer Service Manager

Location:
San Jose, CA
Posted:
June 26, 2014

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Resume:

Mona Kasravi

**** *********** ****, *** *

San Jose, CA 95124

Cell: 408-***-****

Email: acequs@r.postjobfree.com

OBJECTIVES: A resourceful support professional with a superb record in the

administrative field. Proficient in organizing and

completing tasks in a timely manner while maintaining

flexibility to multitask when necessary. Effective team

player yet able to perform independently in a fast paced

environment while consistently producing exceptional work.

Excellent listening skills, oral and written

communications. Adaptable individual who enjoys learning

new programs and processes.

EDUCATION:

Summer 2008 - 2009 Devry University San Jose, CA

Accounting

Fall 1999 - winter 2003 University of

Tehran Iran, Tehran

B.S. Degree, Business Management

EMPLOYMENT HISTORY:

Aug 2008 - Present Office Manager at the National Foot &

Ankle Center

Dr.Pourghasemi

Los Gatos, CA

. Inventory and Responsible for purchasing all

Supplies

. Help With meaningful use(EHR, EMR)

. Organize all office files, forms & Charting

. Manage all Account Payables & receivables

. Recording office transactions (general

bookkeeping)

. Coordinate all Appointments and follow ups

. Handle all phone calls and faxes

. Check Insurances for benefits & coverage

. Renew All necessary License & Insurances

. Ordering Prescriptions & samples

. Help & Prep info for a Billing Agent

. Schedule meetings, lunch & surgeries

. Check all mails & Emails, also do necessary

follow ups

. Managing credit cards & expenses

. Coordinate Special Events

Nov 2011 - Present Office manager

Dr.Hum Los Gatos, CA

. Offer exemplary customer service

. Check & Order all supplies

. Organizing all patient & insurance information

. Handle all phone/fax duties

. Maintains his Calendar & Schedules

. Sterilize & organizing medical instruments

. Schedule the meetings, lunch & surgeries

. Help with EHR & meaningful use

June 2012- Present Back office Assistant

Dr. Sangueza

Los Gatos,CA

. Check & Order all supplies

. Updating patient Charts & informations

. Helping with meaningful use

. Helping the front desk in busy days & when she

is absent

. Translate for patient when needed

. Help with EHR & meaningful use

Jan 2006 - Aug 2009 Language Teacher San Jose, CA

Alborz Academy

. In charge of teaching Persian Culture, language

and tradition

June 2000 - July 2003 Office assistant, Accountant

BABCO Shipping Company Iran, Tehran

. Enter company and customer data into data base

. Responsible for fax, copy, file and mailing

. Help the accountant & Organizing

QUALIFICATIONS, SKILLS:

. Skilled with numbers, customers, excellence in telephone

communications

. High customer service skill

. Excellent in multi-tasking

. Bilingual (English, Farsi)

. Knowledge of Microsoft word, Excel, Power point, Outlook

. Positive Energy & Caring attitude

. Quick Thinking & Flexible troubleshooter

. Incredibly organized and detail-oriented

. Ability to work both independently and as part of a team

. Perform successfully in high pressure situations with strict deadlines

References available upon request



Contact this candidate