Shane Gruchow

**** ****** ******, ****** ****, NV 89701 . 303-***-**** . aceqs7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

XEROX CORPORATION

**** - *******

Program Manager (March 2010 - Present) - Contract owner and client point

of contact. Primary responsibilities include project management of

each contract's implementation, operation, and shutdown phases.

Additional responsibilities include staffing, PMO, subcontracts,

operational processes, policies, profit & loss, risk mitigation,

database and software development oversight, and coordination of

activities between clients, contractors, community, external agencies,

and company personnel. The Program Manager provides feedback and

policy recommendations to the client to ensure program efficiency and

realization. Other duties include developing and pursuing new

business opportunities and contracts locally; and helping to write and

review proposal submissions to City, County, State government Request

for Proposals (RFPs) nationally.

Previous projects and current projects include the Colorado

Family Support Registry Noticing Project (Program Manager), the Denver

Preschool Program (Program Manager), the Denver County Child Support

Enforcement Call Center (Program Manager), and various implementations

including the Disaster Supplement Nutrition Assistance Program (D-

SNAP) call center for the State of Louisiana in response to hurricane

Isaac in 2012.

Customer Care Manager (August 2008 - March 2010) - The operational point

of contact for the client, and project manager for two government

operational contracts. Responsibilities include staffing,

subcontracts, operational processes, policies, budget forecasting,

risk mitigation, database and software development oversight, and

coordination of activities between clients, community, external

agencies, and company personnel. These contracts provided payments,

eligibility processing, and customer service centers. As the project

manager, provided daily project support and analysis of operational

processes and technology of each project and report accordingly to a

program manager. Created and completed client reports for each

project, and reviewed each unit for cost savings. Developed and

maintained the eligibility and payment processing databases and

customer relationship management tools for the Denver Preschool

Program and GEO Interim Weatherization Call Center. Worked with the

program manager to developed new business opportunities and contracts,

also provided technical writing for submissions to government RFPs.

Financial Manager (December 2007 - August 2008) - The Financial

Manager reports to a Program Manager and provides corporate and

internal reporting, guidance and development of the project's

finances, management of accounts payable and receivable, reviews

expenditures for cost savings, and ensures vendor compliance.

Additional responsibilities include the management of employee

payroll, and medical provider check processing operations for the

Colorado Medicaid Management Information System (MMIS). This role

supports the MMIS and Colorado CHIP contracts with revenue totaling

over $25 million a year.

Claims Processing Supervisor (January 2006 - December 2007) - The Claims

Processing Supervisor oversees one or more claim processing units for

a State Medicaid Management Information System. Specific

responsibilities included supervision of claims data entry, claims

resolution, and third party liability units. Additionally, analyze the

claims processing and operational procedures for improvements and

errors, and escalate policy and procedure recommendations to the State

for consideration.

Shane Gruchow

PROFESSIONAL EXPERIENCE continued

XEROX CORPORATION - continued

Functional Analyst (August 2005 - January 2006) - The Functional Analyst

for the Operations Consulting Group within Xerox provides temporary

leadership, analysis and technical experience on Managed Medicaid

Information Systems to resolve operational or technical issues, risks,

or development. Specific responsibilities include conducting National

Provider Indicator assessments on Medicaid Management Information

System contracts to assertion the project cost and work hours required

to convert the system's provider ID to the National Provider

Indicator.

Guaranteed Excellence in Management Prot g Graduate (May 2005 - July

2005) - Graduated from an intensive three-month leadership training

program to develop the next generation of Xerox leaders. Candidates

entered individual development programs with full emersion in the

Georgia and Texas Medicaid accounts' technology, operations, and

policies.

Business & Financial Analyst (June 2004 - April 2005) - The Business &

Financial Analyst provides management support through operational and

policy analytics, financial and operational reporting, technical

writing, and general support for the Colorado Child Health Plan Plus

program.

HEWLETT-PACKARD COMPANY

2002 - 2004

Business Analyst (May 2002 - June 2004) - Wisconsin Medicaid Management

Information System contract. Lead analyst for the Financial Reporting

team that modifies and maintains the financial reporting system for

the State and the Centers for Medicare and Medicaid Services reports,

and provider check issuance.

VISIONARY CONCEPTS, LLC. 1995 - 2000

Partner - Owner of a multimedia company that produced

commercial websites.

UNITED STATES MARINE CORPS 1989 - 1994

Sergeant - Active duty Aviation electronics technician;

honorably discharged.

EDUCATION & CERTIFICATION

AMERICAN SOCIETY FOR QUALITY, Milwaukee, WI

Certified Manager of Quality and Organizational Excellence (CMQ/OE) 2012

PROJECT MANAGEMENT INSTITUTE, Newtown Square, PA

Project Management Professional Certification (PMP) 2011

WESTERN GOVERNORS UNIVERSITY, Salt Lake City, UT

Master of Business Administration (MBA) in Management & Strategy 2009

INTERNATIONAL CERTIFICATION INSTITUTE, Greensboro, NC

Certified Master of Business Administration (MBA) 2009

UNIVERSITY OF WISCONSIN, Madison, WI

Bachelor of Arts (BA) in English, 2001

VOLUNTEER ACTIVITIES

Cambridge Square Condominium Association, Denver, CO 2005 - 2013

Board of Directors (August 2005 - February 2013) - Elected Director

overseeing RFPs, policies, budget analysis, contractors, and other duties

as needed in a community with shared heating, cooling and other

utilities.

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