LYNNE S. ROSENTHAL

HILLSBOROUGH, NJ *****

914-***-**** (CELL)

aceqr8@r.postjobfree.com

PROFESSIONAL SUMMARY

Business operations and technology visionary with human resources, finance, customer service and information

technology expertise in corporate and start up environments. Proven effective communicator at all levels with

ability to link functional strategy with organizational goals. Professional with in depth knowledge of PMBOK and

PMI framework with Earned Value Management (EVM), Business to Business (B2B), contract language SDLC

(Systems Development Life Cycle) and negotiations. Creative problem solver with proven aptitude to analyze and

translate complex customer requirements and business problems while designing/implementing innovative custom

solutions. Seeking an Operations Manager position that will utilize my operations, project management, and

vast software skills.

Project Management Training Establishing Benchmarks

Team Building Metrics Development

Documentation Organization & Staff Development

Capturing Requirements Vendor Management/Team Lead

Operational and Risk Mitigation Subject Matter Expert (SME) Leasing

Dynamic management career with strong strategic, leadership, communication, problem solving, planning, team

building, and project management skills. Recruit, develop, motivate, and retain diverse staff structuring them in

teams that deliver results and savings. Full responsibility for multi million dollar budgets. Proven record of

profitability in entrepreneurial ventures. International experience leading business operation teams across Japan,

South America and USA. Confident under pressure while executing complex projects on time and on budget.

COMPUTER SKILLS

Software: MS WORD, MS PROJECT, MS EXCEL, MS OUTLOOK, MS POWERPOINT,

MS ACCESS (Create Access database, Design forms to input data, Modify records in database, Import data

from external files to update the database, Generate reports and Excel files from query results) MS VISIO

AREAS OF EXPERTISE

CLIENT SERVICE RELATIONS MANAGEMENT

• Ensured that all customers received prompt service, requests or inquiries have been handled, and problems

are resolved swiftly.

• Consulted with individuals and provided guidance and mentored during difficult situations in order to

achieve the best possible technical resolution for the company and the customer.

EXPERIENCE

Your Brainiacs, Inc. Pawling NY 2007 Present

Operations Manager/Project Manager/IT Recruiter

• Saved over $320K per annum in recruiting costs by exercising diligent procedures such as background,

reference checks, interview methods, and hiring only Microsoft and CISCO certified technicians.

• Assisted external hiring groups to create and refine hiring goals and objectives to maintain candidate flow,

control costs for multiple concurrent positions, and varying locations, via applicant tracking systems.

• Implemented, managed MCSE certified staff and related external project work while consistently

maintaining OSHA procedures as it related to technical deployment of staff.

LYNNE S. ROSENTHAL

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• Outsourced, interviewed and hired qualified candidates to support IT groups and various project

management and development teams for internal as well as temporary assignment personnel.

• Developed and taught a class to teach ethics combined with internal versus external customer service

awareness to staff members.

• Introduced and streamlined payment processing systems (including cash collection, online credit card

processing, and mobile credit card processing).

Created staff service module that saved time and increased company’s productivity via instituting defined

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rules and time for billable hours further utilized within low cost iOS applications such as iPunchClock,

Timewerks, and Google Drive.

Environment: MS PROJECT, MS OFFICE (EXCEL, WORD, POWERPOINT)

Arellano and Hackman, Yonkers, NY 2006 2007

Project Manager/Estate Handler

• Managed the renovation and sale of real estate of two (2) complex estates.

• Appraisal, marketing and obtaining bids for sale of large antique collection.

Century Tokyo Leasing (USA), Inc. Purchase, NY 2002 2006

Portfolio Compliance Officer Vendor Lease Contract Division

• Directed a team of 20 staff in managing account relationships with 23 boutique equipment leasing firms.

Oversaw the funding, accounting, and administration of 83 portfolios, representing $62M in loans.

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• Renovated vendor lease contract language to align with current banking industry standards.

• Managed the implementation of vendor lease contracts, administration and maintained vendor relations.

• Provided recommendations to management for future vendor lease contract funding.

Citigroup Leasing, Inc., Harrison, NY 1998 2002

Operations Manager – Transportation Leasing Division

• Oversaw a large and significant multi faceted operational unit with overall accountability for providing

strategic direction and guidance on a diverse range of complex operational activities, which include:

Contract Management, Contract Portfolio Management, Lease Accounting System, Management

Reporting and Operational Risk Management.

• Partnered with the system provider and Citigroup’s IT area for upgrades and enhancements to system

which increased effectiveness and efficiency of the System.

• Created the necessary policies, procedures, and processes within the Operations area to effectively

manage all facets of the group.

• Met with Business Unit Leaders at appropriate intervals to discuss level improvements and any

Operational issues which required resolution.

• Created staff protocols to ensure staff development geared towards increasing industry knowledge.

EDUCATION

Avtech Institute of Technology, South Plainfield, NJ 2013 2014

Certificates of Completion in: MOS (Microsoft Office Specialist), PMP (Project Management Professional)

PMP Certification in progress

Mercy College, Dobbs Ferry, NY

Bachelors of Science Degree

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