Dwight Kirkham

**** ******** **

Lawrenceville, GA 30045

Cell 678-***-****

aceqqs@r.postjobfree.com[pic]

Career Profile

SALES REPRESENTATIVE

Phone Sales ( Inside Sales ( Cold Calling ( Customer Relations

Account Management ( Prospect ( Research ( Outside Sales (

Consultative

A multi-dimensional, highly motivated, confident and accomplished sales

professional with a proven ability to drive business growth through

aggressive sales initiatives that result in sales leadership and building

strong, lasting relationships. A proven leader and market maker who is

adaptable to new business concepts with a successful track record for

achieving results beyond expectations. A hard worker and excellent

communicator who has demonstrated sales successes in highly competitive

markets.

Career History

Regional Manager, DIF Production, LLC, / Card payment Solutions, LLC,

Uniondale, New York, 2002 - Present

Account Executive

. Responsible for selling credit card machine to businesses, big or

small

through outside sales and inside sales. Directly

accountable for acquiring new business with high value clients and

agencies. Focused on continuously striving to bring in new business by

making a large volume of outbound calls and follow-up emails.

. Educated customers on merchant service and marketing strategies to

improve their "presence" bottom line and build value in the customer

relationship.

. Identified business opportunities and met with key decision makers to

create and implement custom solutions for credit card rates.

. Look for new business by heavy prospecting and cold-calling. Placed

80+ calls a day.

. Consistently met and exceeded aggressive sales goals, demonstrating

consultative sales efforts.

. Internet Sales

World Auto Used and New Car, Long Island City, New York 2004 to 2007

.Understands automobiles by studying characteristics, capabilities,

and features; comparing and contrasting competitive models;

inspecting automobiles.

.Develops buyers by maintaining rapport with previous customers; suggesting

trade-ins; meeting prospects at community activities; greeting drop-ins;

responding to inquiries; recommending sales campaigns and promotions.

.Qualifies buyers by understanding buyer's requirements and interests;

matching requirements and interests to various models; building rapport.

.Demonstrates automobiles by explaining characteristics, capabilities, and

features; taking drives; explaining warranties and services.

.Closes sales by overcoming objections; asking for sales; negotiating

price; completing sales or purchase contracts; explaining provisions;

explaining and offering warranties, services, and financing; collects

payment; delivers automobile.

.Provides sales management information by completing reports.

Senior Manager, Citi Cards, Inbound Call Center, Old Country, New York,

2001-2002.

. Handled a high influx of inbound calls within a dynamic call center

environment.

. Managed multiple priorities and maintained effective results in a

quota driven workplace.

. Utilized multiple call center support applications to efficiently

assist customers and agents.

. Increase the customer experience by providing information on new

products, rate plans, and services through up selling opportunities.

. Increase market share about 40 % on customer retention.

. Complete ongoing training to stay abreast of product, service and

policy changes.

. Coach and Trained new employees.

Manager, Home Depot, East Coast Division. Freeport, New York, 1990 -2000.

. Supervised up to 13 people.

. Directly involved in forecasting and planning, budgeting, and product

line reporting for one location.

. Assisted several acquired plants in converting to corporate reporting

systems, and assisted with due diligence reviews for new business

acquisitions.

. Recognized for efforts to identify new processes to improve quality,

reduce costs, and increase margin.

. Trained new employees.

. Coordinated merchandise reporting for 3 departments and supervised

accounts payable for entire division.

. Phone Sales and Internet Sales.

Education

Bachelor Marketing

- Comprehensive Major: Marketing and Business

Certified (PCM) Professional Certified Marketer and Marketing Service

Providers (MSP)

Key strengths include:

. Microsoft Office tools namely Access, Excel, Outlook,

PowerPoint and Word, Lotus Notes, SAP related to Business

Warehouse, OOD Visual Basic, UML, and good knowledge on

Business Objects.

. Leadership

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