Dawn R. Nix, CBAP

*** ****** **** *****, ******, PA 15147

H: 412-***-**** M: 412-***-**** E: aceqq6@r.postjobfree.com

EXPERIENCE

*/**** – Present Business Systems Analyst Lead – eCommerce Group, PNC Bank, Pittsburgh, PA

Participate in the business systems analyst interview process.

Create resource allocation.

Mentor/coach business systems analysts.

Coordinating all online banking mass market experience 2014 operating plan initiatives.

Successfully coordinated and managed the development program associates (8 groups

consisting of 4 associates per group) through the BSA rotation within the eCommerce

department.

Major contributor to the BSA competency model.

Implementing a use case tool to assist with creating more robust functional requirements and

allow for reusability which will lead to greater quality and faster speed to market.

Researching and analyzing customer satisfaction metrics to implement against online banking

customer segments to create executive and business dashboards.

Developing new work request process for weekly, repeatable requests to create efficiency,

increase speed to market and reduce errors.

Create pre-discovery project estimates.

Assist in coordinating releases (scope, coordination, documentation, etc.).

Continue to augment department Sharepoint site in response to changing needs.

11/2011 – 6/2013 Quality Assurance Analyst Lead – eCommerce Group, PNC Bank, Pittsburgh, PA

Participate in the quality assurance analyst interview process.

Create resource allocation.

Mentor/coach quality assurance analysts.

Developed and implemented new release deployment guide process.

Created QA templates and processes to create efficiency and consistency across the team.

Developed the QA plan and estimate document to create consistency around QA deliverables

and provide project managers with details for the project WBS.

Researched new Quality Center version, ALM, and defined and documented the configuration to

be used by the department to create consistency and transparency.

Major contributor to the QA competency model.

Ensured resources were assigned to projects based on skill set and availability.

Managed team deliverables to ensure analysts were engaged in their assignments, meeting

milestones and escalating risks and issues.

Participated in the interview process (both full time and contractors).

Maintained Quality Center configurations including user access, release scope, project test

requirements and test labs.

Created the QA On-boarding Guide and modified to be used by all new eCommerce employees.

Performed early project analysis to gauge the required QA effort.

Developed new department Sharepoint site.

9/2010 – 11/2011 Sr. Business Systems Analyst – eCommerce Group, PNC Bank, Pittsburgh, PA

Assisted in coordinating releases (scope, coordination, documentation, etc.).

Assisted in the creation of the BA competency model.

Met with line of business partners to define project scope and elicit requirements.

Created all project documentation per CPMO guidelines.

Led requirement reviews, test status and high level test plan reviews and testing status

meetings.

Created testing requirements, test scripts and test labs using Quality Center.

Created public queries and reports in Quality Center and corresponding macros to aggregate and

format data to gain efficiency in the release defect reporting process.

Analyzed current defect process to determine areas of improvement and recommen ded a new

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Dawn R. Nix, CBAP

332 Golden Gate Drive, Verona, PA 15147

H: 412-***-**** M: 412-***-**** E: aceqq6@r.postjobfree.com

process to create efficiency and allow for metrics.

Created a spreadsheet with corresponding macro for use by technology managers to easily and

accurately reflect resource allocation to the department system director.

8/2009 – 9/2010 Business Systems Analyst, EDMC Online Higher Education, Pittsburgh, PA

Responsible for maintenance, troubleshooting and enhancements to the virtual document

management system.

Responsible for maintenance, troubleshooting and enhancements to the online learning

management system.

Gathered business requirements from stakeholders to produce functional requirements

document, use cases and process flow diagrams.

W orked closely with developers (in-house and vendors) to ensure proper development and timely

delivery.

Created automation to assist with data transfer between systems which resulted in a time savings

of approximately 80%.

5/2008 – 8/2009 Business Systems Analyst III – eCommerce Group, PNC Bank, Pittsburgh, PA

Met with line of business partners on new projects to define scope and create requirements per

CPMO guidelines.

Created new processes to enhance and streamline existing work flow to gain efficiency.

Coordinated major production releases.

Oversaw small change requests from request through implementation utiliz ing the Clarity

application to monitor all stages of development.

Gathered existing raw data to create needed metrics around production tickets and production

releases.

Created test scripts for online applications using Mercury Quality Center.

Performed QA testing for multiple online banking applications.

8/2004 – 5/2008 Business Systems Analyst, EDMC Online Higher Education, Pittsburgh, PA

W orked as the sole business analyst for three years for Online Higher Education’s IT department

to perform analysis and provide recommendations on all internal IT project requests.

Responsible for migrating three online schools to new student information system which includes

maintaining project plans, preparing status reports, conducting meetings and driving due dates.

Gathered all business requirements related to implementing a new online learning management

system and collaborated with vendor to create an aggressive project plan.

Configured and implemented new online learning management system for all four online school s.

Responsible for maintenance, troubleshooting and enhancements to online learning management

system.

Created best practices document for online learning management system to be used

companywide.

Created test plans and tested new applications.

PROFESSIONAL CERTIFICATIONS

4/2012: Certified Business Analyst Professional

9/2013: Lean Six Sigma Yellow Belt Certification

EDUCATION

12/1996 Slippery Rock University of PA, Slippery Rock, PA

Bachelor of Science, Information Systems with allied area in Managem ent

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