Daniel W. Giles III

**** ***** **., ********, ** 78539 (870) 562-730 aceqpj@r.postjobfree.com

Highly motivated professional with a diverse background in customer service related fields .

Proven success with analyzing data sets, researching technical inquiries, providing solutions, and

assessment and evaluation

Education

Bachelor of Arts, 2007

Political Science/ History

Southern Arkansas University – Magnolia, AR

Associate of Arts, 2002

General Studies

Southwest Mississippi Community College – Summit, MS

Professional Experience

Teleperformance USA Call Center - Edinburg, TX 2011 - 2014

Customer Service Representative

Provided excellent customer service at all times as an Inbound Customer Service Representative

Responsible for assisting customers with questions and inquiries about cable, internet and telephone

services

Followed up to customer inquiries by clarifying issues, researching and exploring answers and

alternative solutions; implementing resolution; escalating unresolved issues for further resolution

Troubleshoot digital cable and internet / voice equipment and system issues

Identified customers who are comparison shopping and inquiring about contract terms and assist

customer with correct price plan, also exercise retention efforts when appropriate

Thrived in a fast paced, high-energy, changed-oriented environment as a team player and

participated in additional training courses when needed

Developed Logical problem solving and Multi-tasking skills with an emphasis on good organizational

and work prioritization

Convergys International Call Center – Pharr, TX 2010 - 2011

Customer Service Representative

Answered inquiries by clarifying desired information; researching, locating, and providing

information

Resolved problems by clarifying issues, researching and exploring answers and alternative

solutions; implementing solution; escalating unresolved problems for follow up.

Fulfilled request by clarifying desired information; completing transactions; forwarding requests.

Sold additional products and services by recognizing opportunities to up-sell accounts; explaining

new features

Maintained call center database by entering information

Kept equipment operational by following established procedures; reporting malfunctions.

Updated job knowledge by participating in educational opportunities for professional development

Enhanced organization reputation by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments

Affiance Securities and Investigation Services, LLC. – Texarkana, TX 2008 - 2010

Level III Certified Security Officer

Secured premises and personnel by patrolling property, monitoring surveillance equipment;

inspecting buildings, equipment, and access points; permitting entry

Coordinated with local police department when deemed necessary.

Prevented losses and damage by reporting irregularities; informing violators of policy and

procedures; restraining trespassers.

Controlled traffic by directing drivers

Completed reports by recording observations, information, occurrences, and surveillance

activities, interviewing witnesses ; obtaining signatures

Maintained environment by monitoring and setting building and equipment controls

Maintained organization’s stability and reputation by complying with legal requirements

Ensured operation of equipment by completing preventive maintenance requirements, following

manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new

equipment and techniques

Eric Hill Nissan - New Orleans, LA 2007 - 2008

Automotive Sales Consultant

Understands automobiles by studying characteristics, capabilities, and features, comparing and

contrasting competitive models; inspecting automobiles

Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting

prospects at community activities; getting drop-ins; responding to inquiries; recommending sales

campaigns and promotions.

Qualifies buyers by understanding buyer’s requirements and interests to various models; building

rapport.

Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives,

and explaining warranties and services.

Close sales by overcoming objections; asking for sales; negotiating price; completing sales or

purchase contracts; explaining and offering warranties, services, and financing; collects payment;

delivers automobile.

Provides sales management information by completing reports.

Updates job knowledge by participating in educational opportunities; reading professional

publications.

Enhances dealership reputation by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments.

Collegiate Athletic Experience

Purdue University - West Lafayette, IN

1999 – 2001

Linebacker/ Defensive End

Full Athletic Football Scholarship

Big Ten Champions – Rose Bowl Participant

Southwest Mississippi Community College - Summit, MS 2001 –

2002

Defensive End

Full Athletic Football Scholarship

Arkansas State University - Jonesboro, AR 2002 –

2003

Defensive End

Southern Arkansas University 2004 –

2007

Defensive End

Professional Athletic Experience

Rio Grande Valley Magic Arena Football Team 2012

References

Ruben Lopez, District Manager and Lead Technician

Toshiba Business Solutions

McAllen, TX 210-***-****

aceqpj@r.postjobfree.com

Sylvia Garcia, Supervisor and Team Leader

Teleperformance USA

Edinburg, TX 956-***-****

aceqpj@r.postjobfree.com

Cledis Stuart, Director of Multicultural Services

Southern Arkansas University

Magnolia, AR 870-***-****

aceqpj@r.postjobfree.com

Larry Smith, Store Manager

Dollar General Stores

Colfax, LA 318-***-****

aceqpj@r.postjobfree.com

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