YOLANDA J. TAYLOR

**** **** **** *******, ********* G-13, Silver Spring, Maryland 20910*240-***-*****aceqp3@r.postjobfree.com

OBJECTIVE

A highly experienced Business Executive who has demonstrated the ability to lead diverse teams of professionals to new

levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong

business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning,

business unit development, project and product management . Proven ability to successfully analyze an organization's

critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective

solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

AREAS OF EXPERTISE

Marketing Strategies • Sales Methodologies • Team Leadership • Consultative Selling • Negotiations • Territory

Management • Relationship Building • Staff Management • Promotional Campaigns • New Product Launches •

Program/Project Management • Customer Service/Outstanding Client Relations • Trend Analysis • Merchandising • Team

Building • Presentations • Account Retention • Retail Operations • Training/Recruiting • Branding • Employee

Development/Human Resources • Event Planning

CAREER EXPERIENCE

Bare Escentuals Corporation(4/2013-current)

Regional Account Coordinator/Program/Event Manager

• Drove and increased basic business through designing execution plans on a daily basis.

• Secured store management support and counter staff to achieve goals and strategies.

• Developed seasonal strategy by setting monthly and weekly goals focusing on key areas of business.

• Analyzed counter and competitive sales to provide appropriate feedback and recommendations.

• Identified top performers at each counter within market.

• Set and measured goals for top performers in collaboration with counter and store management.

• Provided strength-based coaching for top performers.

• Executed/oversaw orientation of new BE staff.

• Provided on-going store training.

• Hired, Trained and Recruited potential freelance support

• Coached, developed and supported retail partners on planning, coaching, selling and execution skills.

• Sponsored and supervised quarterly events

Estee Lauder Corporation (7/2011-4/2013)

Regional Event Manager

• Conducts an analysis of store patronage and uses product knowledge to drive sells and reach all brand goals

• Responsible for all facets of the human resources process for the local territory, which included interviewing,

hiring, and mentoring

• Facilitate focus groups and training workshops for ongoing training as needed.

• Prepare business proposals/presentations while assisting coordinator with all retail site issues.

• Ensuring the client receives the assistance needed to implement the recommendations/solutions;

• Offers guidance and management to all those within the team on a regular basis.

• Working alongside retailer to achieve goals selling and budgetary goals.

• Hired, Trained and Recruited potential freelance support

• Coordinated and implemented quarterly events

Healthy Back Corporation (4/2012-9/2012 (company downsized)

General Manager/Recruiter

• Managed a 90,000 Year to Date (YTD) volume store

• Drove store profits through effective sales generation,margin control, expense management, inventory

management, visual merchandising, loss prevention, training and customer service

• Encouraged and mentored store team in order to achieve all goals, while exceeding set goals for the company

• Responsible for the planning and conduct of all store meetings

• Maintained and accounted for store inventory/effectively controls losses from inventory shrink

• Prepared and assessed employee performance evaluations for assistant manager and consultants

• Responsible for all facets of the human resources process for the local territory, which included interviewing,

hiring, and mentoring

• Managed store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

• Executed and monitored loss prevention and shrink programs.

• Maintained all store operational issues, to include store housekeeping, store administrative duties, physical

inventories, price changes, etc.

Starbucks Corporation (6/2010 to 7/2011)

Training General Manager

• Managed a 400,000 YTD volume store

• Planned, identified, and delegated appropriate responsibilities to store partners to ensure smooth flow of

operations.

• Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve store

goals.

• Provided partners with coaching, feedback, and development opportunities which resulted in an environment

where partners are valued and sales increased.

• Spearheaded the development of action plans and instructed the team to exceed operational and organizational

objectives.

• Read and interpreted profit and loss statement monthly and quarterly to evaluate business leading to increased

productivity.

• Exceeded yearly target for the quality assurance audit score.

• Co- managed a million dollar 24/7 volume store.

• Collaborated with store manager to achieve targeted store goals.

• Showed support and provided encouragement to help partners accomplish goals.

• Implemented corporate strategies to support business objectives.

• Led daily operations including but not limited to preparing deposits, directing staff according to customer flow and

coffee protocols, creating an excellent customer environment, and daily preparation and serving of coffee and

food products

• Began career as the Assistant General Manager, was promoted in January 2011 to Training General

Manager

Beauty 360 (11/2008-6/2010)

Marketing Specialist/Co-Manager

• Co-managed a 300,000 volume store

• Reviewed sales reports consistently to ensure profitability and attainment of goals

• Managed a full-service department of 14 staff members

• Administered returns, store credits and exchanges

• Maintained and balanced a cash drawer/register daily

• Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.

• Delivered extraordinary customer service experience with a focus on building relationships to promote repeat

customer visits

• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance

• Established Company operating policies and procedures

• Attended all company sponsored training and development activities

• Maintained internal and external loss prevention policies and procedures

• Achieved sales goals in accordance with business plan

• Carried out tasks such as writing and maintaining documentation and getting ready reports and statistics as

required

• Developed and implemented various administrative procedures

• Payroll management

Clinique Laboratories (4/2006-11/2008)

Regional Event Manager

• Managed the execution of annual sales plans for the region to include sales, market share, and demonstration

objectives.

• Liaison between Account Executive and corporate regarding company goals and objectives.

• Coordinated retail sales at the store level, increasing sales by ten percent region wide.

• Established in-store relationship with all levels of management and selling teams.

• Trained staff in procedures, daily routines and assisted in upgrading sales skills.

Prescriptives Cosmetics (3/2004-4/2006)

Regional Education and Training Coordinator

• Managed a 800,000 YTD territory

• Drove and increased basic business through designing execution plans on a daily basis.

• Secured store management support and counter staff to achieve goals and strategies

• Developed seasonal strategy by setting monthly and weekly goals focusing on key areas of business

• Analyzed counter and competitive sales to provide appropriate feedback and recommendations

• Set and measured goals for top performers in collaboration with counter and store manager.

• Executed and Oversaw orientation of new staff

EDUCATION, TRAINING AND CERTIFICATION

USDA Graduate School - Certification in Advanced Business Administration/Business Writing - 1999

Columbia University - Master Certificate in Project Management -1992

Certified Esthetician – 1990

Licensed Makeup Artist-1988

Certified Massage Therapist-1988

Food Safety Manager-2010

Certification in Compliance Management-2000

Certified Event Planner-2000

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, Access, PowerPoint, and Outlook-

Internet Applications-Staff works, Reporting Tools and Software

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