Elisa Gullia

*** ********* ****** *** ** London, Ontario N5Y 3Z2

aceqol@r.postjobfree.com 416-***-****

Profile

I am a graduate with an advanced diploma in Hospitality Tourism and Culture Administration with over

three years Office Administration and seven years Customer Service experience. Excelling in processing

documents with expertise in prioritizing, seeks a position within your company.

Qualifications

• solid application of Customer Service principles to provide optimum quality service and increase

satisfaction

• work well in a team environment, while take pride in being a team leader

• committed to accomplish all projects to the best of my abilities

• responsible and creative in new tasks, also very considerate of others opinions and advice

• innovated, dynamic and confident in all things I have set my mind to

• strong reliability in following instructions and policies

• strong computer skills in such programs as Microsoft Word, Excel and internet research

• demonstrated skills in resolving customers' issues to obtain win/win outcomes

• accredited understanding of office skills to accomplish administrative duties

• superior skills to process multiple tasks simultaneously to meet timelines

• able to work well in stressful environments, and enjoy challenges

Certification

• Smart Serve Certification (2009)

Employment History

Physio-Logic Toronto, Ontario: August 2012-

April 2014

Executive Assistant

• Generate all invoices for clients at a biweekly and monthly bases.

• Submit Invoices to Hcai for motor vehicle Clients.

• Process client cash deposits, cheques, and credit card payments.

• Answer customer enquiries and resolve issues or discrepancies concerning their accounts.

• File cheques and credit card payments on a daily basis, and weekly bank deposits.

• Scheduled all appointments for services rendered by Physio- Logic.

• Created and edited invoices for services.

• Review accounts payable on a biweekly basis.

• Responsible for accounts payable and receivable ensuring all payments to vendors are paid in a

timely fashion.

• Check and respond to company’s email daily unless otherwise noted.

• Greet customers in person and by phone by providing information as to the company services.

• Redirect phone calls to the appropriate staff when needed.

• Responsible for all office duties such as filing & ordering office supplies to ensure efficiency in

the workplace.

• Responsible for ensuring company invoices are mailed out to clients.

• Enter invoices and payments into QuickBooks daily.

• Create client administration and treatment charts.

Aloft Vaughan Mills Vaughan, Ontario: April 2012 –

August 2012

Food and Beverage Supervisor

• prepare all food for breakfast buffet

• control service for breakfast

• handle all ordering for food and liquor

• control all Inventory

• handle Month End inventory

• costing

• make food for breakfast and lunch

• organize set-up of meeting rooms

• set-up and oversee meeting space

• handle programming of micros software

Novotel Vaughan Center Vaughan, Ontario: August 2010 – March

2012

The Trio: Hostess/ Server

• breakfast supervisor

• created the staff schedule

• micros trained

• hostess duties

• perform Breakfast and Lunch Duties

• set up for Lunch and Dinner service

• room service duties

• prep all stations for optimal service

• prep bar and occasional bartending

• Customer service inquires

• Reservation booking

The Westin Harbour Castle Toronto, Ontario: September 2009- December

2009

Human Resource Assistant

• three month placement program in the Human Resource Department in the position of Human

Resource Assistant

• assisted in reference checks for possible candidate employment

• help solve employee inquires of benefit information

• help catalogue the GSI and MPSI report for the director of Six Sigma

• created and filed employee documents

• filled out WSIB forms of employee injuries while on the job

• distributed all mail to the designated individuals in the office

• helped printout all material need for training programs of employees

• helped put together new employees booklets, as well as for coop placements

• worked with departments on their need of any coop students

• called possible coop candidates for interviews

• helped catalogue and file certificate documents for the executive offices

• replenished all copies of benefit plan forms

La Contessa Banquet & Convention Center Toronto, Ontario: March 2008- March

2011 Banquet Server

• casual server as required

• help provide guest with optimal service and experience

• help train new servers, on what needs to be accomplished by the end of the night

• assist in prep and plating of food preparations

• handle customer comments and complaints regarding food or service to assure quality

Leon's Furniture Toronto, Ontario: March 2005-

May 2007

Front Line Customer Service Representative

• increased customer satisfaction by persistent problem solving

• resolved customer complaints in an effective and timely manner

• coached and trained new employees

• streamlined over 200 customer orders and returns monthly

• reconciled cash at the end of day and made bank deposits

• conducted searches to verify customers' financial status

• completed delivery reports for the warehouse, and delivery runs

Education

• Hospitality Tourism & Culture Administration 2006 -

2010

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