Melissa Johns

**** *.** **

Cleveland, OH *****

216-***-****

aceqoe@r.postjobfree.com

SUMMARY

Experienced customer service representative seeks opportunity with a

stable organization that will lead to a lasting relationship.

Terminix Middleburg Hts, OH - Account Resolution Specialist

2012 -

2013

. Make collections calls on commercial accounts / answer phones/

take payments/ respond to emails

. Create new customer accounts in system/ send leads to sales

team

. Keep files of all techs routes & their paperwork, Maintain

files on any new product or business sales.

. Manual billing/creating manual invoices on commercial accounts

/ batching all money deposits

Javitch Block & Rathbone Cleveland, OH - Claims Processor

2012 -2012

. Enter new auto accident claims into system prior to filing suit

. Verify bank accounts / perform bank attachments / wage

garnishments / prepare account for suit

Weltman Weinberg & Reis L.P.A Brooklyn Hts, OH - Asset Locator

2010

- 2011

. Accurint-LexisNexis public record searches for asset/

property ownership searches/ collateral recovery

. Verify bank accounts perform bank attachments and wage

garnishments/ prepare account for suit

Acxiom Independence, OH - Public Records Specialist

2009-2010

. Background screening verification services on our client's

prospective employees

. Credit report checks, Federal and civil criminal record checks

via real time (per district), municipal and statewide repositories

searches, driving record history, and social security trace

Fleet Response Independence, OH - Auto Subrogation

Specialist

2006 -2008

. Seek reimbursement from responsible uninsured or underinsured

motorists/ Liaison for multiple clients

. Claims processing, police reports, denial letters, witness

statements, wage garnishments, Bank attachments and license

suspensions

National Enterprise Systems Solon, OH - Payment Processor

2005-2006

. Data entry, accurately enter current & postdated payments into

the computer/ validate bank information

. Audit co-workers work production

Contact this candidate