Charlotte A. Richmond

*** ***** **** ** * Apt *

Addison, IL 60101

Phone# 267-***-****

Email: aceqlj@r.postjobfree.com

Job Experience: 07/22/13 – 03/19/14

Service Advisor

Arlington Lexus, Palatine, IL

Lexus Master Certified Service Advisor primary responsibilities include: Greet

customers, vehicle walk around and tag, write up repair order documenting customer

concerns, verify warranty and service contract coverage, check customer history and

make maintenance recommendations. Obtain diagnostic authorization, prepare

estimates and obtain authorization for work. Keep customer informed of progress

throughout visit. Maintain positive CSI and strong customer relations.

10/2012 – 4/2013

Service Advisor

Castle Buick GMC, North Riverside, IL

Primary responsibilities include: Greet customers, vehicle walk around and tag, write

up repair order documenting customer concerns, verify warranty and service contract

coverage, check customer history and make maintenance recommendations. Obtain

diagnostic authorization, prepare estimates and obtain authorization for work. Keep

customer informed of progress throughout visit. Maintain positive CSI and strong

customer relations.

8/2006 – 7/2012

Assistant Service Manager

McCafferty Ford, Langhorne, PA 19047

Ford Master Certified Assistant Service Manager for the Quality Care Center

specialized in all makes and model vehicles. Primary responsibilities include:

ascertain automotive problems & services by listening to customer's description of

symptoms, clarify description of problems, conducting inspections, taking test drives,

checking vehicle maintenance records, examining service schedules. Verify warranty

& service contract coverage by examining records & papers, explaining provisions &

exclusions. Develop estimates by costing material, supplies & labor, calculating

customer's payment including deductibles, up selling additional labor and products.

Prepare repair orders (RO) by describing symptoms, problems and causes discovered,

as well as repairs and services that are required. Obtain approval signatures, entering

RO into database system. Maintain customer rapport by explaining estimates and

expected return of vehicle, obtain customers approval of estimates. Obtain and

provide contact telephone numbers, answering customer’s questions and concerns,

arrange towing and temporary transportation, if needed. Maintain automotive

records by recording problems and corrective actions planned. Maintain excellent

rapport with technicians and customers, to promote and maintain repeat and new

customer base.

Education: College of DuPage, Wheaton, IL

Skills: Reynolds & Reynolds, AutoSoft, ADP

References and proof of CSI available on request

Contact this candidate