Krista Marie Willson

**** ******* ******, *******, ** N8W 2C9

Phone: 226-***-**** Email: aceqla@r.postjobfree.com

Employment Goal

To obtain employment in a work place environment that allows for the utilization of independent and

team oriented customer service and satisfaction while remaining both challenging and rewarding.

Education

Diploma – Essex District Secondary School

June 2003

Employment Experience

Willson Janitorial Services - Windsor & Surrounding Area, ON

Owner/Employee

January 1999-Current

• Cleaning and sanitizing sinks, countertops, floors and washroom facilities

• Dusting furniture, equipment, partitions and walls

• Regiment of wiping down walls,woodwork, doors, wall hangings and baseboards

• Ordering supplies and replenishing inventory

• Promoting to achieve new clientele

• All facets of employee hiring and training

Aldo Group- Windsor, On

November 2013- Present

Management Training Program

• Prepared reports by analyzing and categorizing sales’ data

• Identify and investigate customer complaints

• Provide and implement improved customer service suggestions

• Maintain inventory levels through anticipated customer demand

Costa Blanca - Windsor, ON

December 2012 - November 2013

Manager of Sales

• Promoted customer satisfaction by providing information, responding to questions and

concerns

• Completing customer merchandise orders as requested

• Processing all types of payment transactions

• Promoted quality service by adhering to company policies

• Deposited daily transactions to appropriate financial institutions

• Accomplished weekly sales goals while contributing to a team environment

Employment Experience

The Dugout Bar & Grill- Windsor, ON

April 2011- October 2012

Server\Bartender

• Checked patrons' identification to ensure legal requirements

• Escorted customers to their tables

• Explained how various menu items are prepared

• Informed customers of daily specials

Caesars Windsor Casino - Windsor, ON

November 2011- September 2012

Banquet Server

• Assisted with set-up of tables, linens, chairs for full service of banquet events

• Provided exceptional food and beverage service

• Completed all other assigned duties when requested

• Prepared tables with the necessary linens and condiments prior to events

Suzy Shier - Windsor, ON

November 2007 - August 2010

Assistant Manager

• Trained store staff by reviewing and revising orientation of products and sales training

materials

• Carried out training sessions; reviewed staff sales results

• Developed and implemented new product training.

• Assembled prefabricated displays

• Prepared product displays in windows and showcases and on the sales floor.

• Followed up on customer complaints to improve customer service and experience

Achievements

Operate an entrepreneurial business

Obtained SMART serve Certificate

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate