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Project Manager, Sales or Business Analyst

Location:
Macedonia, OH
Posted:
June 26, 2014

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Resume:

**** *** **** ****

Macedonia, OH *****

Cell: 330-***-****

gkytta@roadrunner.c

om

GAYLE A. KYTTA

Objectiv Establish a career at an organization where I may utilize my

e analytical, organizational and communication skills in business

process analysis, sales, project management or channels of

distribution management.

Experien 2010- 2014 Hyland Software Inc., Westlake, Ohio

ce http://www.hyland.com

October 2010 to January 2014: Project Manager, Conversion Services

In October of 2010, Computer Systems Company was acquired by Hyland

Software Inc. and I was extended an offer of employment at Hyland

Software. After a brief period of integration, I transitioned to

the role of the first Project Manager in the Conversion Services

Department. Responsibilities of this role include:

Following the Hyland Project Management Methodologies

Project initiation to develop project scope and understand customer

expectations

Perform Business process analysis to develop Functional

Specification

Manage the Change Order process for evolving project scope

Manage staff resources and timelines

Conduct regular and supplemental status calls

Generation of all documentation as needed

Identify add-on sales opportunities for the Account Executives

1999-2010 Computer Systems Company, Strongsville, Ohio

July 2007 to October 2010: Senior Account Executive, Conversion

Services

Developed the Conversion Services line of business, as described

below, to the point that it became a full time responsibility

generating revenue up to $2 M annually.

Managed the sales and negotiation of contracts and proposals.

Generated Scope of Work and Functional Specifications.

Project Management for all contracts signed.

Staff and hardware resource management

On site and remote customer contact

Change Order Processing

Client expectation and timeline management

Project closing and review

January 2005 to June 2007: Senior Account Executive, Healthcare

Software Sales and Conversion Services

Responsibilities as described below for Account Executive with the

addition of development of the Conversion Services line of business.

Sold and managed Conversion Service projects across the US.

Located and developed partnerships with leading Content Management

vendors. As a partner, we provided the subcontracting services

required to convert and migrate image and COLD content from the

client's legacy system to newly installed Content Management

systems.

Handled all aspects of partner development from contract negotiation

to sales.

July 2003 to December 2004: Account Executive, West Territory,

Healthcare Software Sales

This outside sales role involved prospecting and selling the

healthcare software suite to net new accounts. The complex sales

cycle required:

Developing relationships with multiple buying influences in the

hospital business office at the technical, user, managerial and C

levels.

A typical sale evolved over a nine to twelve month period and

required a detailed analysis of the prospect's business processes,

the creation of a Return On Investment Proposal, presentation in

both written and verbal formats.

I also trained new sales staff in the use of the company's sales

tools, policies, sales techniques and philosophies.

Gayle A. Kytta, cont'd

December 2001 to June 2003

Manager, Account Management Team

Hired and managed a staff of three Account Management

Representatives.

Responsibilities as described below for Account Manager, but also

included management of the team and its sales goals.

February 1999 to November 2001

Account Manager

Managed current client base and sold add-on modules to increase the

functionality, value and Return on Investment of the healthcare

software suite.

Served as liaison between the client and implementation services to

facilitate prompt resolution of product performance issues.

Liaison to our partner network, including training f their

representatives in the key selling features of the software suite.

1984-1999 AMRESCO, Inc., Solon, Ohio

http://www.amresco-inc.com

Held a variety of positions during my tenure at AMRESCO, starting

with Customer Service, moving to Inside Sales Representative,

Outside Sales Representative, Manager of Bulk Fine Chemical Sales,

and finally Director of International Sales. As Director of

International Sales, :

Hired and managed a staff of five sales and sales support personnel.

Oversaw the identification, qualification and on boarding of over 50

distributors.

Established a presence for three product lines in Europe, South

America, the Far East, the Middle East, Australia and Canada.

Established and oversaw operations of logistical distribution

warehouses in Venlo, Netherlands and Shannon, Ireland.

Additional responsibilities included participation in the creation

of a company newsletter, complaint investigation team leader,

ongoing process improvement projects and trained as an auditor to

assist the organization in obtaining ISO 9002 Certification.

Educatio Proficient in the use of MS Office Suite of products: WORD, EXCEL,

n and PROJECT, POWERPOINT, and PUBLISHER as well as SharePoint.

skills

Over the course of my career I have attended numerous sales

training, communication and self- improvement seminars and classes.

Fairview General Hospital, Fairview Ohio

Medical Technology Training

Baldwin-Wallace College, Berea, Ohio

B.S in Biology with a minor course of study in Chemistry

Interest

s American Sighthound Field Association http://www.asfa.org

Former Region 6, Regional Director and member of the Board of

Directors. An elected, volunteer position in which I assisted clubs

in my region to coordinate and improve the quality of events

offered. As a Board member, I assist in setting policies and

reviewing event running rules. I also served as the Chair of the

organization's Public Relations Committee.

Actively participate in a variety of canine performance events such

agility, obedience, conformation, lure coursing and LGRA straight

racing. I am an active member and current officer of several

regional dog clubs. I am the current Lure Coursing Statistician

for the Rhodesian Ridgeback Club of the United States.



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