Macedonia, OH *****
Cell: 330-***-****
gkytta@roadrunner.c
om
GAYLE A. KYTTA
Objectiv Establish a career at an organization where I may utilize my
e analytical, organizational and communication skills in business
process analysis, sales, project management or channels of
distribution management.
Experien 2010- 2014 Hyland Software Inc., Westlake, Ohio
ce http://www.hyland.com
October 2010 to January 2014: Project Manager, Conversion Services
In October of 2010, Computer Systems Company was acquired by Hyland
Software Inc. and I was extended an offer of employment at Hyland
Software. After a brief period of integration, I transitioned to
the role of the first Project Manager in the Conversion Services
Department. Responsibilities of this role include:
Following the Hyland Project Management Methodologies
Project initiation to develop project scope and understand customer
expectations
Perform Business process analysis to develop Functional
Specification
Manage the Change Order process for evolving project scope
Manage staff resources and timelines
Conduct regular and supplemental status calls
Generation of all documentation as needed
Identify add-on sales opportunities for the Account Executives
1999-2010 Computer Systems Company, Strongsville, Ohio
July 2007 to October 2010: Senior Account Executive, Conversion
Services
Developed the Conversion Services line of business, as described
below, to the point that it became a full time responsibility
generating revenue up to $2 M annually.
Managed the sales and negotiation of contracts and proposals.
Generated Scope of Work and Functional Specifications.
Project Management for all contracts signed.
Staff and hardware resource management
On site and remote customer contact
Change Order Processing
Client expectation and timeline management
Project closing and review
January 2005 to June 2007: Senior Account Executive, Healthcare
Software Sales and Conversion Services
Responsibilities as described below for Account Executive with the
addition of development of the Conversion Services line of business.
Sold and managed Conversion Service projects across the US.
Located and developed partnerships with leading Content Management
vendors. As a partner, we provided the subcontracting services
required to convert and migrate image and COLD content from the
client's legacy system to newly installed Content Management
systems.
Handled all aspects of partner development from contract negotiation
to sales.
July 2003 to December 2004: Account Executive, West Territory,
Healthcare Software Sales
This outside sales role involved prospecting and selling the
healthcare software suite to net new accounts. The complex sales
cycle required:
Developing relationships with multiple buying influences in the
hospital business office at the technical, user, managerial and C
levels.
A typical sale evolved over a nine to twelve month period and
required a detailed analysis of the prospect's business processes,
the creation of a Return On Investment Proposal, presentation in
both written and verbal formats.
I also trained new sales staff in the use of the company's sales
tools, policies, sales techniques and philosophies.
Gayle A. Kytta, cont'd
December 2001 to June 2003
Manager, Account Management Team
Hired and managed a staff of three Account Management
Representatives.
Responsibilities as described below for Account Manager, but also
included management of the team and its sales goals.
February 1999 to November 2001
Account Manager
Managed current client base and sold add-on modules to increase the
functionality, value and Return on Investment of the healthcare
software suite.
Served as liaison between the client and implementation services to
facilitate prompt resolution of product performance issues.
Liaison to our partner network, including training f their
representatives in the key selling features of the software suite.
1984-1999 AMRESCO, Inc., Solon, Ohio
http://www.amresco-inc.com
Held a variety of positions during my tenure at AMRESCO, starting
with Customer Service, moving to Inside Sales Representative,
Outside Sales Representative, Manager of Bulk Fine Chemical Sales,
and finally Director of International Sales. As Director of
International Sales, :
Hired and managed a staff of five sales and sales support personnel.
Oversaw the identification, qualification and on boarding of over 50
distributors.
Established a presence for three product lines in Europe, South
America, the Far East, the Middle East, Australia and Canada.
Established and oversaw operations of logistical distribution
warehouses in Venlo, Netherlands and Shannon, Ireland.
Additional responsibilities included participation in the creation
of a company newsletter, complaint investigation team leader,
ongoing process improvement projects and trained as an auditor to
assist the organization in obtaining ISO 9002 Certification.
Educatio Proficient in the use of MS Office Suite of products: WORD, EXCEL,
n and PROJECT, POWERPOINT, and PUBLISHER as well as SharePoint.
skills
Over the course of my career I have attended numerous sales
training, communication and self- improvement seminars and classes.
Fairview General Hospital, Fairview Ohio
Medical Technology Training
Baldwin-Wallace College, Berea, Ohio
B.S in Biology with a minor course of study in Chemistry
Interest
s American Sighthound Field Association http://www.asfa.org
Former Region 6, Regional Director and member of the Board of
Directors. An elected, volunteer position in which I assisted clubs
in my region to coordinate and improve the quality of events
offered. As a Board member, I assist in setting policies and
reviewing event running rules. I also served as the Chair of the
organization's Public Relations Committee.
Actively participate in a variety of canine performance events such
agility, obedience, conformation, lure coursing and LGRA straight
racing. I am an active member and current officer of several
regional dog clubs. I am the current Lure Coursing Statistician
for the Rhodesian Ridgeback Club of the United States.