Cover Letter

To Whom It May Concern:

My name is Rodney Harrison and I am an IT Professional in search of employment by an organization

that not only promotes the advancement of their employees, but is also in full support educational

growth. I am a very ambitious and outgoing individual who is a team player and self-starter. I have a BS

in Computer Science and Masters in Information Systems and two certifications, the A+ and MCP. I have

10 years of experience in technical support and I have some programming experience with COBOL. I am

currently employed as a Network Support Specialist and my duties include configuring and installing

desktop PCs and laptops, setting up and installing printers, troubleshooting helpdesk tickets and various

network issues. I also work with a third party vendor with installing and maintaining an EMR (Electronic

Medical Record) system. I have worked with a team to IT Professionals to upgrade this particular system

and also have performed training sessions with users to aid them in the use of the application. I am very

eager to learn new things to help enhance my existing skills, thus becoming an asset to your

organization. I am a firm believer in educational enhancement and growth; I feel that an organization is

only as successful as its employees. Any consideration of my resume would be greatly appreciated.

Again, thank you for your consideration and hope to hear from you soon.

Sincerely,

Rodney C. Harrison

R odney Charles Harrison

6 72 Leaflet Ives Trail, Lawrenceville, GA 30045

H ome: (678) 985 - 80 29, Cell: (404) 664 - 2923

r aceqjp@r.postjobfree.com

O BJECTIVE

I T/Network Support Specialist

S eeking a position that will allow me to apply existing skills and learn new skills for further growth in the IT

i ndustry.

P ROFILE

F amiliar with MS - DOS, Microsoft Windows 2000, XP,7, 8, 2000 Server, 2003 Server, Terminal Server and

R emote Desktop, Microsoft Word, Microsoft Excel, and Microsoft Outlook, OSX. Some exposure to Oracle,

C itrix Xenapp and SQL.

K nowledge of PC setup and ins tallation and MAC, as well as various peripherals, data entry, and file

u pdating.

E xperienced in systems - operations, helpdesk support, and troubleshooting PCs and other peripherals

E MPLOYMENT

M orehouse School of Medicine, E ast Point, GA 2 001 - Present

N etwork Support Specialist II

R esponsible for PC setup, installation and troubleshooting.

R esponsible for setup, installation and implementation of Electronic Health Records system.

R esponsible for printer setup, installation and troubleshooting.

R esponsible for setting up user accounts within EHR system.

R esponsible for creating templates within EHR system.

R esponsible for troubleshooting minor network issues.

T RC Staffing Services, Inc. (Fuji Films), Atlanta, GA 2 001

C omputer Technician ( Contract)

D eploy and refurbish desktop PCs and Laptops.

I nstallation of company software to new PCs and Laptops

T roubleshoot helpdesk tickets.

B aptist Health Information Systems, Little Rock, AR 1 998 - 2000

O perations Analyst II

R esponsible for nightly b ackup of the servers.

R esponsible for monitoring servers.

R esponsible for printing payroll and refund checks.

R esponsible for troubleshooting helpdesk tickets.

B aptist Health Information Systems, L ittle Rock, AR 1 998 - 1999

I ntern

R esponsible for PC s etup and installation.

R esponsible for Y2K compliancy of in - house applications (COBOL Programming).

E DUCATION

P hilander Smith College, Little Rock, AR 1 992 - 1998

M ajor: Computer Science

C ourses included programming using C, C++, and Cobol, College A lgebra, Trigonometry, and Calculus.

U niversity of Phoenix Online, P hoenix, AZ 2005 - 2007

M ajor: MIS (Masters of Information Systems)

C ourses included Database Management, Project M anagement, Strategic Planning, and Network Design.

C ertifications: A + Certification, MCP (Microsoft Certified Professional) 1 999 - 2 008

R eferences upon Request

Contact this candidate