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Customer Service Manager

Location:
London, ON, Canada
Posted:
June 26, 2014

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Jen Munn

*** ******* ** **** ** London, ON N6E 2G8 (519) 280 - 5587 aceqjk@r.postjobfree.com

W ORK PROFILE

I’m a highly skilled graduate with a Medical Administrative Honours Diploma from Westervelt College. I am seeking

employment with a reputable company where my unique skillset, knowledge, and experience can be fully utilized and where I

can establish a career for myself.

H IGHLIGHTS OF QUALIFICATIONS

Adapts well to change, able to handle multiple job responsibilities simultaneously while adhering to strict deadlines

Expertise with operational administrative duties within a fast paced business environment

Outgoing and professional; adept at working under pressure independently as well as in a team environment

Proficient with a multitude of software including but not limited to Microsoft Office applications such as Word

Ability to type 45 words per minute

Accuro and Healthscreen trained

Loyal, dependable, and committed to adhering to the interests and goals of my employer

Honour student at Westervelt College with 100% attendance

Excellent oral and written communication skills

E DUCATION

2008 TO 2009 Westervelt College London, ON

medical administrative (honours diploma)

• Completed a wide array of courses including but not limited to Medical Anatomy and Terminology; OHIP Billing (Abel

Med); Microsoft Office 2007 software; Records Management; and Medical Transcription

1991 TO 1992 Humber College Toronto, ON

pharmacy technician

1985 TO 1991 Medway High School Arva, ON

Ontario secondary school diploma

WORK EXPERIENCE

2009 TO 2014 Dr. James Maclean ON

Medical administration

My responsibilities included but weren’t limited to answering, scheduling, and maintaining schedules for up to ten (10)

doctors; sending, receiving, and following up on referrals sent to specialists; greeting and maintaining patient files,

updating and verifying demographics; placing patients in rooms, taking blood pressures and temperatures; and

scanning, filing and emailing using a fax server

June 2009 Ontario Breast Screening Program (Co-op placement) ON

My responsibilities included giving reminder calls, filling charts, mailing, faxing, and photocopying charts, and answering

phone calls.

1985 TO 2008 Pharma Plus Drug Marts London, ON

FRONT STORE SALES MANAGER/ASST. FRONT STORE MANAGER/PHARMACY TECHNICIAN

Oversaw a wide array of responsibilities that included but weren’t limited to taking care of inventory management and

procedures, merchandising standards and operations, scheduling, and managing employee development within a

unionized environment

Ensured that the store provided only the utmost quality of customer service while meeting all operational needs

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REFERENCES

References are available on request.

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