ROBERT G. MCLENDON

Middleburg, FL *****

Cell: 904-***-****

aceqjh@r.postjobfree.com

SUMMARY

Successful project team leadership providing policy and procedure

documentation

Ten-plus years experience in editing and authoring, Naval Interactive

Electronic Technical Manuals (IETMs), software documentation, progress

reports, multimedia user help, software test scripts, project team

leadership, and end user training

Wrote test plans and perform Communication, Command and, Control testing to

ensure accuracy of delivered data

Facilitated corrective action/preventive action (CAPA) and root cause

investigation (RCI) work teams

Certified Level II Logistician, ITIL Foundations, CompTIA A+

Proven ability to research, analyze, prioritize, deliver, and maintain

quality documentation

EDUCATION

Post Graduate: Luther Rice Seminary, Master of Divinity

CERTIFICATIONS

ITIL Foundations

CompTIA A+

Journeyman Electronics Mechanic

Graduate: Defense Acquisition University, Acquisition Logistics Level II

(DAWIA)

SECURITY CLEARANCE: Secret (not current)

PROFESSIONAL EXPERIENCE

Capital Staffing Solutions, Inc. (Contracted to Florida Blue Cross Blue

Shield )

Business Analyst I 8/12-11/12

Developed Non-Standard Summaries of Benefits and Coverage (SBC) in response

to government mandates of the Affordable Care Act (ACA)

Developed methods to increase productivity and reduce errors

Worked to reach and exceed team productivity expectations

System Service Enterprises, Inc., Jacksonville, FL

Computer Based Training Text Editor 10/10-02/11

Produced computer based training (CBT) for Navy P-8A flight and mission

crew

Proofread and edited aircrew training storyboards for quality assurance,

format, grammar, and punctuation

Participated in and facilitated daily web conference for review of CBT

storyboards

Ensured the company Style Guide was properly updated

L-3 Communications, Software Systems Command & Control, Jacksonville, FL

Configuration/Technical Documentation Manager 11/07-8/5/10

Wrote software documentation (e.g., Software Requirements Specification

(SRS), Software Design Document (SDD), Data Dictionary (DD), User

Functionality and Training Manuals, Requirements Traceability Matrix, and

Online Help, etc.) for Navy and Marine Corps Resource Allocation and

Management Program (RAMP)

Facilitated corrective action/preventive action (CAPA) and root cause

investigation (RCI) work teams

Wrote and taught multimedia user training for software application

Wrote and executed test scripts to validate software functionality

Managed a team of technical writers and developers to create a source code

manual, operational procedures, computer programmer, and installation

manuals

Robert G. McLendon (continued)

Ajilon Consulting, Jacksonville, FL Senior Technical Writer 11/06-

11/07

Authored online help (using RoboHelp) for Navy and Marine Corps Resource

Allocation and Management Program (RAMP)

Documented software developed by L-3 Communications, Software Systems

Command & Control

Created and edited the software documentation

Ensured quality control of the finished product

Logistics Services Intl., Inc., Jacksonville, FL Senior Technical

Writer 08/02-03/06

Researched, edited, and revised aircraft maintenance and operational

manuals

Incorporated appropriate technical manual changes

Developed methods to automate repetitive tasks increasing accuracy and

efficiency

Proofread technical change data for accuracy, adequacy, and quality

assurance

Blue Cross Blue Shield, Jacksonville, FL Claims Examiner 11/00-07/02

Successfully processed medical and dental claims and used ICD-9 coding

Automated repetitive tasks to increase productivity

Naval Aviation Depot, Jacksonville, FL Senior Data Manager 4/91-

11/00

Successfully managed nine million dollar publications project (E6A to E6B

conversion)

Produced Interactive Electronic Technical Manuals (IETMs) reducing cost of

print and distribution by 99 percent ($250,000 print and distribution to

$2,500).

Active listener, problem solver

Lead an Integrated Product Team (IPT)

Met strict and aggressive deadlines

Conducted on-site in-process reviews at contractor's facility

Presented project progress/status reports to upper echelon military and

civilian managers

Authored maintenance procedure manuals

Exhibited excellent communication skills, oral and written

ASSOCIATIONS

LinkedIn

ITIL Community Group

CompTIA A+ Professional Association

SOFTWARE

Microsoft Windows (Vista, XP, 7, and 8), Microsoft Office Professional

Suite (including Word, Powerpoint, Outlook, Excel, OneNote and Access),

Microsoft Project, Visio, Internet Explorer, SGML, Mozilla Firefox, Mozilla

Thunderbird, Adobe (Reader, Acrobat, Dreamweaver, InDesign, PhotoShop),

Skype, PaintShop Pro, Interleaf (Quicksilver), Ventura Publisher, Arbor

Text, SharePoint, Snagit, RoboHelp, WebEx.

Contact this candidate