David M. Koopmans

*** ******** *** **** *

Palisades Park, NJ 07650

347-***-****

aceqia@r.postjobfree.com

Key abilities:

. Proven ability to recruit, empower, and maintain a diverse and

effective team

. Efficient and effective contract negotiation and business partner

management

. Accurate budget forecasting and management to meet or exceed financial

targets

. Long-term strategic planning and implementation

. Collaboration and communication to all levels of a corporation

. Successfully led planning and execution of Disaster Recovery plans

during 5 area wide disasters that resulted in zero IT impact to

operations

Career Highlights:

JetBlue Airways Feb 2011 - Present

Director of Technology February 2011 to Present

. Lead the development and implementation of technology strategy for

operational divisions

. Creation of strategy, implementation, and deployment of mobile devices

to 2500+ users

. Identify opportunities for leveraging technology to improve the

business goals and objectives

. Effectively plan and support the life cycle of all solution platforms

. Create/Manage performance reporting metrics to enable continuous

improvement

. Solution Identification/Delivery/Project Management/Support

. Collaborate with other business groups to improve communication and

teamwork that drives synergies and efficiencies

. End to end ownership of IT support for multiple business divisions

. Build, mentor, and lead a dynamic and effective team with effective

succession planning

. Management of multiple capital projects on time and within budget

. Built a team to improve support for mission critical systems for a

24x7x365 operation with > 99.9% availability and reliability

. Manage and plan a $20M+ budget for IT that supports multiple lines of

business

ExpressJet / Continental Express 1999-2011

Director of Technology - Business Automation January 2010 to January

2011

. Process assessment and redesign (LEAN type workshop reviews)

. Solution identification/delivery/project management

. ROI/NPV analysis on processes, solutions, and projects

. Life cycle support of all solution platforms

. Management of multiple capital projects on time and within budget

. Management of a team that supports systems for a 24x7x365 operation

with > 99.9% availability/reliability

. Manage and plan a $3M+ expense budget for IT that spans multiple

business divisions

. Management of multiple vendor relationships, contracts, and

negotiations

. Provide effective communication and improvement regarding problems as

they occur

. Lead the team that focuses on providing technical and functional

support to multiple business divisions

. Disaster Recovery Team leader assisting with the design, management,

and implementation of the IT DR plan for operationally critical

systems

. Work with IT and business divisions to perform troubleshooting, root-

cause analysis, development, and implementation of technical solutions

. Manage and identify potential problem areas within the business

divisions and execute proactive solutions

. Multi-task and prioritize effectively with business divisions to

understand priorities and balance workload

. Executed a seamless migration of mission critical systems to new

headquarters location without any operational disruption

Senior Manager of Technology - Business Automation January 2007 to

January 2010

. Managed a team that focused on providing technical and functional

support for mission critical applications within the business

divisions that operate 24x7x365

. Identified potential business process redesign using LEAN principles,

leveraging technology solutions where appropriate

. Worked independently with IT and business areas to perform

troubleshooting, root-cause analysis, development, and implementation

of technical solutions

. Managed and identified potential problem areas within the business

divisions and execute proactive solutions

. Executed a seamless migration of mission critical systems to new

headquarters location without any disruption

. Key member of an infrastructure team that designed, built, and

migrated to a new facility in less than 6 months

. Provided effective follow-up and communication regarding problems as

they occur

. Multi-tasked and prioritized effectively and partnered closely with

business area Customers to understand priorities and balance workload

. IBM MQ Server/Client implementation with several vendors

IT Specialist - Systems Operation Control Center September 1999 -

January 2007

. Managed and Supported systems for mission critical operations

. On-call 24x7x365 for system support

. Assisted with implementation of new technologies

. Successfully migrated from Netware to Microsoft AD directory structure

. Desktop and server support and maintenance for critical operational

systems

Continental Airlines 1993-1999

IT System Administrator Operations Control Agent

Customer Care Manager Ramp Supervisor

Executive Accounts Agent Ramp Lead

General Sales Team Leader Ramp Agent

Service Recovery Team Leader

Other Proficiencies/Skills:

Business Partner Management, Contract management, Citrix, VMware, Microsoft

Windows XP, Windows 7, Server 2003R2, Server 2008R2, Group Policy,

Clustering, WSUS, Office 2000-2010, SharePoint, SQLServer, VBScript,

JavaScript, Pervasive Database Server/Client, MQ Server/Client, Network

Appliance, ISCSI LUNs, AQP, ACARS, Avcentric ATIM, Sabre Flitetrac,

Dispatch Manager, FTWeb, MXControl, ACARS Manager,CrewTrac, Crewqual,

CrewClass, Kronos BLISS/Pairing Optimization, typeB Messaging

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