Tawanda A. Keels

*** ********** **, *.*.

Washington, D.C. 20011

Cell: 240-***-****

Email: aceqhk@r.postjobfree.com

OBJECTIVE: Seeking a position in a healthcare facility/administrative

clerical environment.

PROFESSIONAL EXPERIENCE:

Neurology Center

03/2014-06/2014

Medical Receptionist Check Out/Document Scanner

Wheaton, MD

. Answered high volumes of incoming calls, scheduled patient appointments

into Centricity

. Took detailed messages from patients and entered them into Centricity

system to the appropriate physician

. Printed out MRI orders for patients during check out

. Scheduled Visual Electronystagmography, Ambulatory Electroencephalogram,

Electromyography and Nerve Conduction Study, Electroencephalogram,

Carotid Duplex Ultrasound, Transcranial Doppler Ultrasound,

Neuropsychology Testing, Somatosensory, Visual and Brainstem Auditory,

Sleep Consults, and Sleep Studies

. Collected any necessary co-payments and posted daily charges

. Scanned medical release forms and patient registration forms(follow-up

and initial visit forms)

Unemployment collected from 08/2013 to 03/2014

Capital Women's Care (OBGYN)

11/2009-08/2013

Call Center Representative/Medical Records Clerk

Silver Spring, MD

. Answered high volumes of incoming calls, scheduled patient appointments

into Centricity (Version 9.0)

. Took detailed messages from patients and entered them into NextGen to the

appropriate physician

. Mailed and or faxed Medical Records or fmla forms per patients request

and collected all necessary record and forms fees in the method of cash,

check, or credit card

. Mailed out Mammogram scripts for yearly screenings

. Phoned in or faxed all prescription refill request to local or mail order

pharmacies per the physician

. Entered Rx refills through the Erx system of NextGen such as Birth

Control Meds and Prenatal Vitamins

. Abstracted charts and scanned selected documents to file into EMR

(Electronic Medical Records)

. Verification and Authorization of Health Insurances

. Posted all charges

Corinthian Colleges Inc. (Everest Institute)

03/2008 - 11/2009

Career Services Representative

Silver Spring, MD

. Achieved targeted minimum placement rate as set by Director of Career

Services.

. Developed and implemented effective ways to promote Career Services to

students, alumni and faculty.

. Assisted all qualified graduates in their job seeking efforts by

conducting online workshops in resume and portfolio development, online

career exploration, interviewing techniques and personal appearance.

. Researched and analyzed national employment trends through the use of

surveys (electronic and written) to provide the school staff and

graduates with information on changes in the job market and to identify

appropriate changes in the school curriculum.

. Coordinated online job fairs, and prepared electronic and print materials

to generate job leads.

. Scheduled Career Fairs, Inspires, and Mock Interviews in Outlook.

. Identified entry-level job openings for students and graduates through

online search engine websites, phone calls, online newspaper ads,

personal contacts and written correspondence.

. Ensured that all placement-related data was entered into the Company-

designated electronic record keeping system on an accurate and timely

basis.

. Verified continuous employment of graduates for a specified period of

time in accordance with Institution, accreditation, and Company

guidelines.

. Arranged Graduation Program in Excel.

Providence Hospital (Quadrant Inc.)

01/2008-03/2008

Front Desk Receptionist

Washington, DC

. Greeted and assisted all patients in the reception area with preliminary

paperwork prior to doctor's visit.

. Prepared patient charts for all upcoming appointments

. Collected all necessary co-pays and verify all health insurances for

eligibility and benefits for office visit PCP (Primary Care Physician)

. Answered high volumes of incoming calls which result in forwarding calls

to the appropriate staff, taking detailed messages for physicians and

taking care of patient needs and/or concerns.

. Faxed all prescription refill requests to the pharmacy as needed per the

physician.

. At the end of the day I balanced all co-payments making sure each method

of payment for that day corresponded with the deposit slips and daily

balance.

DermAssociates

08/2006- 01/2008

Front Desk Receptionist

Silver Spring, MD

. Greeted and assisted all patients in the reception area with

preliminary paperwork prior to doctor visits. Resolved outstanding billing

issues as necessary.

. Answered high volumes of incoming calls which resulted in

forwarding calls to the appropriate staff, taking detailed messages for

physicians, scheduling patient appointments, and verifying health insurance

information.

. Prepared patients charts for all upcoming appointments and filed

them in chronological order at the end of the day.

. Faxed all prescription refills to pharmacies as needed.

. Posted medical charges into the Centricity system which included

diagnosis codes (ICD-9), procedure codes (CPT), and patients co-pay and

balances.

George B. Patrick III, M.D.

07/2006-08/2006

Medical Assistant Extern Student

Silver Spring, MD Medical Receptionist/Clinical

duties:

. Answered phones, received messages, scheduled appointments, greeted

patients, collected co-pays, filled out lab sheets, wrote up referrals,

filed patient charts, added the total of all monies at the end of the

day, Centrifuge, EKG's, Bone Test, Breathing Test, Blood Draws, and

Urinalysis.

Walter Reed Army Medical Center

09/2002-07/2006

Data Entry Clerk

Washington, DC

. Processed medical records of military personnel into the Army database

. Performed office administrative duties such as mailing and filing

. Scanned documents into the database for data entry

Zimmerman Associates

10/1997-09/2002

Records Technician (DOL Key Entry Operator I)

Rockville, MD

. Provided timely and accurate high level clerical support for a variety

of processing activities relating to FDA CDER (Center for Drug Evaluation

and Research) drug submissions

. Analyzed the submissions and identified the type(s) of documents to

determine whether the appropriate processing requirements were used.

. Extracted key elements of information, comprehensive data entry of

information into FDA systems (ECH Electronic Charge and History Card),

COMIS (Centerwide Oracle Management Information System), INVAS (Inventory

Accountability System), document labeling and jacket creation. Physical

shifting and/or transportation of materials.

. Opened mail

Industrial Bank of Washington, N.A.

04/1990-10/1997

Office Assistant

Washington, DC

. Helped customers and employees with their account related matters

. Handled reports for Demand Deposit Accounts (DDA) with rejected items

. Ensured all deposits had correct account number and corresponding codes

. Responsible for closed accounts and/or stop payments for accounts with

insufficient funds

EDUCATION:

Calvin Coolidge Senior High School

Washington, DC

Diploma received: June, 1987

Strayer Business College: June, 1987-Sept 1991

Washington, DC

72.0 credit hours completed

(Computer Info Systems and Business Administration)

Everest Institute: Nov, 2005 - June, 2006

Silver Spring, MD

Medical Assistant Diploma (President's List)

Diploma Received: November 2006

Current Medical Experience: Vitals, EKG, Vaccutainer, Venipuncture,

Butterfly, Urinalysis, Intradermal Injections, Subcutaneous Injections,

Intramuscular Injections, Gluteal Injections, Eye Chart, Medical Billing

and Coding, Medical Transcription, Insurance Claim Forms, and Patient

Charting.

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook)

Data Entry KSPH - (8000+)

Centricity

Medisoft

Misys Tiger

Medical Manager

EClinicalWorks

Typing Speed (50-60 wpm)

References are available upon request

Contact this candidate