Horace Frazier

*** ************ *** *************, **. 30045• 678-***-**** • aceqgv@r.postjobfree.com

OBJECTIVE

To utilize my Technical Skills in a professional environment where quality work is valued and is strengthened through an ongoing program of professional development

Technical Support Analyst

Summary

• Twelve years as a communication specialist

• Strong interpersonal, communication, conflict resolution and employee development skills

• Energetic and team focused

• Experienced in working with, Microsoft Windows XP, SharePoint

• Office Suite (Word, Excel, Access, PowerPoint, Outlook)

Technician

• Provide on-site and in person user support for computer infrastructure systems, desktop PCs/laptops, and mobile devices; including configuration, installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity

• Setup and configure mobile devices management (I-Phone/I-Pod touch/I-Pad//BlackBerry/Androids)

• Perform hands-on fixes at the desktop, laptop, and mobile device; including installing and upgrading software, installing/replacing hardware, implementing file backups, and configuring systems and applications (HP/ Dell/ IBM /Apple)

• Analyze, troubleshoot, and resolve all technical problems related to multiple Microsoft Windows Office suites and standard business applications (Microsoft Office Suites 97-2010) (SQL Server, MS Access)

• Extract and input data from the Helpdesk database for reporting (audits, daily reports, etc.)

• Install, configure and support the Windows OS Family (Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7)

• Purchase, install, configure, image, inventory, and deploy laptops, desktops, and mobile devices

• Purchase, track, and inventory all hardware/software for internal and external audits

• Demonstrate excellent oral and written communication skills with customers, peers, and vendors in a team based environment.

• Utilize tools in Windows environments to perform account administration, password changes, mapping of drives, network printer installations, and software troubleshooting

• Worked directly with customers daily via email, telephone, and onsite through their entire support process (problem identification, resolution, and follow-up).

• Utilized time management skills in a fast pace working environment to meet required Service Level Agreement (SLA’s).

• Maintained and expanded technical knowledge by attending educational workshops, training, and participating in professional associations.

• Operated help desk tracking software (SRMS) to document and track projects, problems, and solutions.

Counselor

• Managed counseling sessions within groups and individually.

• Supervising activities of youths within the facilities and field trips.

• Communicating with parents and relatives of families about the insight of the juvenile to make sure their relationships are constructive.

• Implementing methods for dealing with youth problems

• Attending training courses, workshops, and classes.

• Responsible for preliminary documents, procedures, direct telephone calls, taken messages; making sure the information is given to correct person.

• Assisted with implementing games and different activities.

• Preparing young men through conversations, training, and mission opportunities to become a coach to middle school boys.

High School Football Coaching

• Helping the head coach assist duties for the other assistant coaches

• Game planning on a daily basis.

• Responsible for in-season and off-season strength training.

• Help individuals improve their play as an individual and working within the team.

• Instruct players on the rules, playing within the guidelines and optimizing performance in the framework of the games regulations.

• Teach strategies, techniques and tactics that will improve game play.

• Analyze players with potential, spot weaknesses and address those areas in order to quickly resolve any ongoing issues.

• Collaborate with coaches from other areas to learn new techniques for building strong programs.

• Motivating players, assistant coaches, and team managers to achieve goals.

• Coach players with a passion, energy and excitement while teaching sportsmanship and integrity.

• Scout players from junior varsity that may be capable of moving up into varsity or senior role.

• Instill a strong aptitude for school spirit, loyalty and pride.

• Evaluate and identify the most athletic players

• Put players in position to lead the team.

• Analyze players with potential, spot weaknesses and address those areas in order to quickly resolve any ongoing issues.

• Coach players with a passion, energy and excitement while teaching sportsmanship and integrity

• Film breakdown and tendency of scouting.

Assistant Sports Specialist

• Assistant with the interviewing of athletes.

• Inputting important information into our database.

• Maintaining records, filing and checking grades

• Notifying, selecting and rejecting student athletic eligibility

• Discussing current and learn new NCAA, conference, and Institutional rules according to eligibility

• Preparation for organizational and departmental orientation.

• Working with staff to improve academic strategies for students

Work History

2013-Presnt Positive Growth Inc., Clarkston, GA

2007-2012 Riverwood High School Football, Metro Atlanta area

2005- Present Prosys Information Systems, Norcross, GA

2000-2004 Fort Valley State University, Fort Valley, GA

Education

Fort Valley State University Bachelor Degree in Criminal Justice

Mentor Experiences

2010-Present Noble Men Warriors Mentor Group

2112-Present Positive Growth Boys Home

References

Furnished upon request

Contact this candidate