Antoinette Madden

**** ******* ****** ************, ** 28540 C 910-***-****

aceqbw@r.postjobfree.com

CORPORATE TRAVEL COUNSELOR

Dedicated and technically skilled travel counselor with a versatile skill set. Experienced on Sabre,

Apollo, and Galileo. Specializing in VIP clientele with a commitment to customer satisfaction.

Proficient in complex international and group travel. Operates virtual office from

home.Experienced servicing online booking tolls. (Concur, Trip manage, Get there)

KEY SKILLS

• Travel Expense Reduction

• Thrives in Fast Paced Environment

• Quality Focused

• Ability to Prioritize Effectively

• Management and Client Liaison

• Adaptable to Change

• Developed Efficient Workflow Procedures

• Effective Use of Outlook, Excel, Internet, and Industry Web Tools

EXPERIENCE

2013 to Present Travel Consultant, Serco, Fargo ND

Virtual agent,Works with the general desk booking domestic and international

reservations. Also assist with bookings for executive desk

2010 to 2012 Travel Consultant, Omega Travel, Jacksonville, NC

Virtual agent. Confirmed reservations for large groups and corporate clients.

Booked airline reservations using Sabre and blocked space with contracted

wholesalers. Provided professional, prompt, and courteous service to high profile

clients. ARC reporting and resolving debit memos. Also support for the online

booking tools

2004 to 2008 Travel Consultant, Travel Management, Jacksonville, NC

Fulfilling requests and updating profiles in a detailed manner

Consistent use of preferred supplier agreements

Utilization of commission overrides and non-refundables

Ticketing proficiency including exchanges and MCO’s

Assisting with production and group requests

1998 to 2003 Travel Consultant, World Travel Partners, Hartford, CT

Utilized blocked space with contracted wholesalers

Provided resort share owners with global time exchanges.

Trained new associates on company policies and procedures

High producer, ARC reporting, and debit memo resolution

Intermediary resolving agent and client disputes

Obtained waivers and cleared seat assignments

EDUCATION

1980 to 1984 A.I. Prince Technical School, Hartford, CT

I graduated in June 1984.

1985 1987 American Career Travel, Pompano Beach

I graduated in February 1987.

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