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Customer Service Project Manager

Location:
Gillette, WY
Posted:
June 26, 2014

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Resume:

Emray Frye

**** *** ***** ****

Gillette, WY ****8

307-***-****

aceqbo@r.postjobfree.com

OBJECTIVE

To become a communication specialist, where I can utilize my education and work experiences

to positively impact the company.

E D U CATI O N

South Dakota State University, Brookings, SD

Master of Science Degree. Industrial Management

Graduation: Fall 2007

Overall GPA: 3.5/4.0

Southwest Minnesota State University, Marshall, MN

Bachelor of Science Degree.

Business Administration Major. Marketing Minor

Graduation: May 2001

WORK HISTORY

Sourcing Specialist Cloud Peak Energy, Gillette, WY 03/13-present

Promote safety through contracts and daily interactions. Perform effective contract writing and

management. Source light vehicle purchases, wire rope, engineering services, trail cable, used

equipment, and leases. Manage and direct contract implementation and supplier reviews for all

assigned sourcing projects. Negotiate commercially favorable pricing and contracts. Manage

Browz. Backup buying.

Sourcing Analyst Cloud Peak Energy, Gillette, WY 11/09-03/13

Promoted safety through contracts and daily interactions. Wrote contracts and amendments.

Managed the bid management website for all of Company’s bid events. Actively utilized

SharePoint for contract and project. Evaluated purchase history, supplier history, and other

avenues for parts sourcing opportunities. Lead and implemented FPA’s (forward purchasing

agreements) to automate inventory purchases. Performed backup buying and Browz

management.

Project Controls--NTD Holdco / Black Hills Power, Gillette, WY 03/08-11/09

Worked as a member of the project management team constructing the Wygen III power plant.

Actively promoted safety within the workplace. Managed and closed out 65 contracts up to $20

million each. Communicated extensively. Wrote change orders to contracts. Constructed and

input data into spreadsheets. Estimated monthly accruals for accounting. Ensured contract

requirements were fulfilled and paid correctly. Assisted and carried out assignments as directed

to support the project manager and the project management team. Performed quantity takeoffs to

confirm contractor’s invoicing. Expedited and confirmed deliveries. Participated in weekly

meetings.

Machine Operator--Daktronics, Brookings, SD 06/06-02/08

Operated and maintained four coating machines. Tested and repaired circuit boards. Entered

work orders into computer system. Trained coworkers on flow lines and machines. Collaborated

with leaders to improve processes. Created and adjusted machine programs. Read and

comprehended schematics.

Crew Leader--Daktronics, Brookings, SD 10/04-06/06

Oversaw operations of manufacturing work cell. Constructed and presented employee

performance reviews. Managed crews of up to thirty employees. Evaluated quality issues.

Managed multi-million dollar projects. Ensured safety during shift. Improved procedures and

processes. Determined staffing and equipment. Trained personnel.

Tool Department Manager--True Value, Marshall, MN 08/03-10/04

Marketed new and existing products. Managed four part-time employees. Produced special

orders. Conducted yearly inventories. Priced new and existing products.

Managed inventory levels. Provided sales and customer service. Communicated with suppliers.

Analyzed monthly sale levels. Built customer relations.

Direct Service Professional--HSI, Marshall, MN 06/03-12/03

Administered medication to handicap individuals. Logged individuals’ activities. Helped

individuals meet goal objectives. Planned activities for individuals.

Workflow Coordinator--Citibank, Sioux Falls, SD 05/03-06/03

Assisted in managing student loan consolidation department. Problem solved employee

questions. Completed MIS documents daily (financial numbers). Filed, sorted, and distributed

work. Contacted guarantors and customers. Monitored team-members quality and performance.

Ordered and organized supplies.

Credit Analyst--Citibank, Sioux Falls, SD 11/02-05/03

Evaluated Credit Bureau Reports. Conducted possible fraud investigations. Increased and

decreased credit lines. Analyzed banking relations. Closed existing accounts. Evaluated ratios for

creditworthiness. Split existing credit lines. Contacted card-members regarding their accounts.

Called lenders for customers’ bank ratings.

Student Loan Representative--Citibank, Sioux Falls, SD 06/01-11/02

Processed forbearance and deferment applications. Contacted students regarding their accounts.

Followed government and bank regulations. Wrote and implemented procedures. Compiled

monthly numbers and graphs.

AD D I T I O NAL I N FO R MAT I O N

Negotiated over $500k in savings each year 2011-2013 through bid events and negotiations.

Constructed a design paper on lean manufacturing for Master’s degree project.

Employed fulltime while completing Master’s degree full time.

Computer expertise includes Excel, PowerPoint, Word, SharePoint, and Outlook.

Microsoft Excel experience includes VLOOKUP, Pivot Tables, data filtering and tables.

Experienced in extracting data from various sources.

Very strong work ethic and excellent communication skills.

Active in the community with blessings in a backpack, senior center among others.



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