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alexandra danica soriano

***** **** *** ***** ****, CA 94587

Phone: 510-***-**** E-Mail: aceqbm@r.postjobfree.com

Objective

To be an astute learner and the best performer in your organization. So that I can build an innovative

career in your esteemed organization by using my skills and other significant talents

Experience

Wells Fargo, Teller April 2009 – Currently Employed

Processing customer transactions within established guidelines

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Finding ways to make financial services more convenient for customers, for example, assisting them to sign up for

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online banking, and bill pay

Recommending additional products and services to meet customer needs

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Referring Customers to Wells Fargo partners

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Completed clerical work such as filing, faxing, typing and maintaining accounts payable and receivable

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Providing great customer service and helping customers succeed financially

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Duties also included but were not limited to opening safe deposit boxes, processing ATM machines, assisting with

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bonds and coupons, and making the daily night drop deposits

Certified foreign currency transaction specialist.

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Nordstroms, Sales Associate September 2006 – August 2008

Helped lead a major business center unit

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Assisted with decisions in areas involving customers, team members, operational issues, business planning, and

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priority setting

Provided an exceptional shopping experience, which included measuring for proper size, comfort and suggesting new

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fashion trends

Performed daily department maintenance tasks such as stock work, re-merchandising, display products, price mark

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downs, merchandise transfer and light cleaning

Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships

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Greeted customers in a timely, professional and engaging manner

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Maintained consistent compliance with company policies and standard operating procedures

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Set and achieved personal sales goals while supporting the goals of the team

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Worked as a team player to ensure each customer receives the best possible service

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Tri City Family Dentistry, Receptionist January 2004 – September 2005

Scheduled client appointments, handled incoming and outgoing fax transmissions, answering phone calls

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Maintained office contacts, submitted insurance claims and payments

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Ensured all preauthorization’s for dental treatment and billed insurances, as well as post the payments and followed

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up with insurances that were not paid

Ordered and purchased office supplies and equipment

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Distributed incoming mail and prepared outgoing mail

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Handled great variety of tasks and responsibilities, simultaneously and effectively

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Displayed quick response to inquiries and complaints in a positive and professional manner

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Established a professional yet open relationship with all team members

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Education

De Anza Community College, Cupertino, CA

General Education – Currently Enrolled

Classes in English, Math, Cultural Anthropology, and Political Science

James Logan High School, Union City, CA

High School Diploma, June 2006

Skills

Communication: Good written and verbal skills and presentation skills. Confidently speaks in public. Ability to help

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provide well thought out solutions. Negotiates/resolves differences.

Attention to Detail: Ensure tasks are completed correctly and on time. Produce work that is orderly and always

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attractive. Sets goals while meeting deadlines.

Customer Service: Helped as many as 200 people per day while receiving 100% customer service scores for all five

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years while doing so in 3rd busiest Wells Fargo branch in the state. All while gaining a steady set of personal

customers.

Interpersonal Skills: Able to get along well with peers. Sensitive and supportive of all team members. Delegates task

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effectively. Accepts responsibility. Received positive evaluations from previous supervisors.

Tech Skills: Mastery of Microsoft Office as well as Windows, and Mac OSX.

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Knowledge of general accounting

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Reliable: Excellent attendance record. Trusted with cash deposit totaling more then 300,00 per month.

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