Dustin Quach

Field Service Technician - Sears Holding Company

San Jose, CA

aceqa0@r.postjobfree.com - 408-***-****

Versatile repair and maintenance technician with over 10 years experience troubleshooting and repairing

electronics and household appliances and dealing directly with customers.

WORK EXPERIENCE

Facility Maintenance Technician

Sears Holding Company - 2003 to Present

Provide in-home warranty repair and maintenance service for equipment purchased at Sears stores in the

following categories: home appliances, exercise machines, lawn & garden, power tools, and garage doors

openers

• Take service calls from dispatch, communicating with both customer service and customers

• Perform an average of 8 house calls per day

• Visit customer homes to diagnose problems, provide estimate and repair their machines

• Use voltage meter, battery tester, and compression meters to diagnose malfunctions

• Document repairs in database after each customer visit

• Sell extended warranties and supplemental parts and accessories to customers

• Periodically act as sales associate at Sears stores to better understand products and customer purchases

Material Handler/PC Technician

LynuxWorks - San Jose, CA - 1999 to 2003

Performed all duties of shipping and receiving department

• Performed hardware diagnostic and routines updates to the system

• Assisted in the cabling and configuration of LAN connections

• Managed PC inventory system, including warehousing, inventory, and recording repairs

SKILLS & EXPERTISE

• Home Appliances

• Exercise Machines

• Lawn & Garden Equipment

• Power Tools

• Security Systems

• Audio/Video Installation

• Electrical

• Lighting

• Forklift Certified

• Customer Service

• Plumbing

• Flooring

• Painting

• Basic Carpentry

EDUCATION

Associate of Applied Science

Triton College - Chicago, IL

1993

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