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Customer Service Technician

Location:
Seattle, WA
Posted:
June 27, 2014

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Resume:

Lisa B. Reed, CPhT

Pharmacy Technician

405-***-****

Qualifications

• 8+ years of employment as a Certified Pharmacy Technician/Insurance

Specialist in fast paced retail pharmacy setting

• Current PTCB certification valid through July 2014

• 9+ years experience in the customer service/retail occupations

• Excellent computer skills, including pharmacy data systems

• Strengths include ability to work under pressure meeting deadlines, multi-

tasking and prioritizing

• Very focused, energetic, company-minded individual who works well with

others, learns new skills quickly, takes initiative and produces results

Current knowledge and skills include

Pharmacology – Insurance Pre-Authorizations/Verification – Utilizing Aseptic

Technique – IV add mixtures - Pharmaceutical Mathematics – Communicating

with Physicians and Customers – customer Service – Cash register Operation –

Answering Multi-Line Telephones – Receiving Pharmaceutical Shipments and

Merchandise – Pricing and Ordering – Stocking Inventory – Creating Plan-O-

Grams - Data Entry

Pharmacy Employment

2008-2014 Certified Pharmacy Technician

Poulsbo, WA Wal-Mart Pharmacy

• Waited on customers and operated the cash register

• Entered new prescription information into computer data system

• Contacted insurance companies for verifications and/or overrides

• Filled prescriptions as required

2006-2008 Certified Pharmacy Technician

Oklahoma City, OK Wal-Mart Pharmacy

• Waited on customers and operated the cash register

• Entered new prescription information into computer data system

• Contacted insurance companies for verifications and/or overrides

• Filled prescriptions as required

1996-2001 Certified Pharmacy Technician

Virginia Beach, VA Eckerd Pharmacy

• Waited on customers and operated cash register

• Entered new prescription information into computer data system

• Contacted insurance companies for verifications and/or overrides

• Contacted physicians’ offices for refill authorizations

• Ordered and stocked pharmaceuticals

• Counted pills for prescriptions

• Trained pharmacist and staff on new data system

Page 2 LISA B. REED, CPhT

Other Employment

2005-2006 Store Associate

Oklahoma City, OK Westlake Ace Hardware

• Provided customer service; operated cash register

• Priced and stocked shelves

• In charge of paint department

• Cross trained for other departments

2005/2001-2004 Cashier/Receiving

Bainbridge Island, WA Bainbridge Island Ace Hardware

• Received and checked in merchandise

• Provided customer service; operated cash register

• Priced and stocked shelves; ordered impulse items

2004-2004 Home Health Provider

Fredericktown, MO Madison Medical

• Provided home health care to multiple clients

Education

2006-2006 Platt College

Oklahoma City, OK Certified Pharmacy Tech

2006-2006 Option Care

Oklahoma City, OK CPhT Externship

1999-1999 ICS (correspondence course)

Virginia Beach, VA Certified Pharmacy Tech

Graduated Norview High School, Norfolk, VA



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