Heather Gallagher

**** ****** ** **** *********, Ohio, 43162 • Phone 614-***-****

aceq70@r.postjobfree.com

Summary of Qualifications

Over 8 years of operational management experience that includes employee training and

supervision, scheduling, customer service, operations improvement, inventory, and money

management. Reliable and hard working with a natural drive to succeed. Core Strengths include:

Effectively communicates both Effective at multi-tasking

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orally and in writing

Microsoft Office applications: Word,

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Ability to analyze and solve

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Excel, and PowerPoint

problems

Customer service oriented

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Familiar with Club Connects system

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Proficiency with POS systems

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Ability to work independently or in a

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Self-motivated

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team environment

Education

Columbus State Community College, Columbus, Ohio

Associate of Applied Science, Business Management expected December, 2014

Coursework: Business Applications, Principles of Business, Business Ethics, Corporate Finance

and Principals of Marketing

Professional Experience

Banquet Manager

Pinnacle Golf Club- Grove City, Ohio 2011-Present

• Established and implemented departmental policies, goals, objectives, and procedures.

confer with board members, organization officials, and staff members as necessary

Monitor performance in adhering to safety and liquor regulations

• Launched a checks and balance system for financial accountability within the department.

• Collaborated with senior advisors in the development of a new training program

• Organize and direct worker training programs, resolve personnel conflicts, hire new staff,

and evaluate employee performance in dining and event facilities.

• Review work procedures and operational problems to determine ways to improve service,

performance, and safety.

• Instituted a new serve procedure that increased efficiency by 20%

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be

purchased or requisitioned

STNA

Arbors West-West Jefferson, Ohio 2008 - 2009

Heather Gallagher

1040 London Rd West Jefferson, Ohio, 43162 • Phone 614-***-****

aceq70@r.postjobfree.com

Provided patient care including assistance with medical care and activities of living,

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identification of patient needs, and information gathering/documentation of status

Gathered information from caregivers, nurses, or physicians about patient condition,

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treatment plans, or appropriate activities.

STNA Certification program, Successfully Completed State Exam 2/8/2008

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Waitress

Waffle House- Hilliard, Ohio 2006 - 2007

• Greeted and served customers ensuring a pleasant dining experience

• Prepared checks, collected payment and processed transactions with accuracy.

• Provided facility support in maintenance and inventory tasks

Assistant Manager

Family Dollar- Grove city, Ohio 2004 – 2006

• Provided customer service by greeting and assisting customers, and responded to

customer inquiries and complaints.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash

receipts, or in performing services for customers.

• Enforced safety, health, and security rules as established by the company

Assistant Manager

United Dairy Farmers- Pickerington, Ohio 2000 –

2003

• Delivered outstanding service to every customer

• Maintained store conditions and provided support to manager

• Assisted manager in the preparations of store schedule and sales reports

Manager

Dakota Watch Company- Columbus, Ohio 1997 - 2000

• Planned and directed staff, training, and performance evaluations to develop and control

sales and service programs.

• Directed, coordinated, and reviewed activities in sales, service accounting,

recordkeeping, and in receiving and shipping operations.

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