JEFF E. VOORHEES, MSSL, PMP

*** **** ******, *******, ***** DAKOTA 58042 701-***-****

aceq64@r.postjobfree.com

Strategic Leader/Senior Program Manager

Leadership/Project Management/Relationship Management

Over 29 years experience driving innovative and strategic

programs/projects with leading organizations. Highly competitive,

passionate and persuasive leader who uses a value driven, results oriented

approach to achieve goals and take on challenges. Experience in project

management, program management, account management, consulting, client

engagement and information technology, Grounded in the values of family,

integrity, loyalty and authenticity.

SUMMARY OF QUALIFICATIONS

. Outstanding success in building and maintaining relationships with

senior management, key decision makers, and stakeholders at every

level. Comfortable with C-level reporting.

. Skilled in establishing and maintaining the client engagement model

with the emphasis on customer satisfaction.

. Expertise and versatility in understanding customer requirements,

providing the value proposition, understanding the ROI analysis and

developing effective solutions which exceed expectations.

. Exceptional business, sales, staffing, and leadership/management

competencies. Dynamic project manager skilled at developing client

relations, expectation setting and managing the end-to-end project

life cycle.

. Ability to conceive innovative products and programs that increase

business awareness, cost efficiencies and company profitability.

Develop strategies and follow through to ensure successful

implementation.

. Adept at facilitating issue identification, resolution negotiation and

mitigation planning. Punctual in meeting deadlines and known to go the

"extra mile" for customers and colleagues.

. Successful in daily operations analyzing trends in customer and

program needs. Proficient in proactively recognizing and launching

steps needed to obtain strategic objectives.

. Thrive on challenges to overcome obstacles with solutions that are

sound and financially feasible.

PROFESSIONAL EXPERIENCE

Principal - Velocity

November 2011 - present

Velocity offers a wide range of consulting services, specializing in

strategic planning, leadership and project management services to

small and medium sized businesses. Our emphasis is to add strength

to an organization by delivery valued added services that complement

existing operations.

State Bank & Trust - Fargo, ND

November 2011 - June 2012

Managed multiple complex and multi-faceted informational technology

projects which add value to the internal operations of the

organization. Work with senior level leaders to align project goals

and objectives to the strategic vision and plans as outlined for

2012 focusing on those projects which improve the underlying

infrastructure. Successfully managed the implementation and delivery

of a variety of projects from Citrix desktop roll-out, to Exchange

deployment, to disaster recovery procedures and co-location

selection and site deployment. Mentor and lead junior project team

members as well as other contractor resources.

PMO Manager - Professional Services

June 2012 - October 2013

Interactive Intelligence - Fargo, ND

Responsible and accountable for leading and growing the project

management office within the professional services organization.

Lead and mentor thirty-five program and project managers involved in

delivering world class implementation consulting projects for our

customers resulting in annual service revenues over $60M. Directly

responsible for strategic planning and operational execution across

all facets of the project management office working effectively with

other delivery managers as part of the management leadership team.

Adjunct Faculty - Project Management Graduate Program

August 2009 - June 2012

University of Mary - Fargo, ND

Develop and deliver individual project management and leadership

courses which are assigned and contracted on a course-by-course

basis. Responsible for insuring that the individual goals and

objectives are met for each graduate level course. Assist in the

development and presentation of project management course content as

well as provide input and feedback into the overall project

management masters degree curriculum. Guide and mentor students

through all course content and activities ensuring academic

performance and maintenance of university educational standards.

Enterprise Program Management Office Director

March 2011 - October 2011

Blue Cross Blue Shield of North Dakota, Fargo, ND

Develop and lead the enterprise program management office to support

the future enterprise strategy of the organization. Program

development related to the PMO structure, staffing, training,

reporting, metric management, software development lifecycle (SDLC)

methodologies, policies, processes and implementation procedures.

Instrumental in leading Blue Cross Blue Shield PMO leadership in

planning strategies and development plans necessary to build a world

class Program Mangagement office. Liason with other Blue Cross Blue

Shield associations in developing communication and collaboration

mechanisms. Direct hiring, mentoring and coaching of PMO managers

and project managers.

Key performance areas: Strategic planning, strategic leadership,

risk planning. program development, executive relations, SDLC

methodology implementation, customer relations, project team

maturity, status and management reporting, program policies &

procedures, performance metrics, change management.

Project Manager III July

2010 - March 2011

CoreLink Solutions, Fargo, ND

Develop and lead software development lifecycle (SDLC)

methodologies, policies, processes and implementation. Instrumental

in leading CoreLink PMO members through training and one-on-one

mentoring of project life cycle development and implementation.

Liason with plans in developing communication and collaboration

mechanisms. Hire, mentor and coach junior project managers.

Key performance areas: Strategic planning, SDLC methodology

creation, customer relations, project team formation, status and

management reporting, program policies & procedures, performance

metrics, strategic leadership, change management.

Senior Program Manager

February 2003 - July 2010

Microsoft, Fargo, ND

Established Global Release Management program within Microsoft

Business Solutions IT. Contribute to establishment of Project

Management Office. Directing and managing strategic and complex

technical projects satisfying strategic business objectives and

program deliveries in support of the Business Solutions division,

including a 3 year Microsoft Dynamics Axapta implementation.

Coordinate and drive release management for a 120 person, fast

paced, high pressure IT organization. Senior member of the Microsoft

IT SDLC governance board and development committee. Instrumental in

the deployment of the Microsoft Solutions Framework (MSF) and

Microsoft Operations Framework (MOF) created proven consistency,

stability and efficiencies which was models across Microsoft.

Consultant to the SureStep product development team.

Key performance areas: Strategic planning, SDLC methodology

creation, global business group relations, project team formation,

program policies & procedures, performance metrics, strategic

leadership, change management.

Project/Account Manager - ERP Implementation

April 2000 - February 2003

Microsoft, Fargo, ND

Successfully implemented project/account management software within

the Great Plains Consulting group. Over 3 years managing complex

implementation projects exceeding $25 million. Developed Great

Plains Implementation Manager which later became known as SureStep.

Key performance areas: Project management, ITIL, Six Sigma

experience, customer relationship management, up selling, service

contract management, end-to-end implementation, procurement and

vendor management.

Senior Consultant - Implementation

June 1998 - April 2000

Great Plains Software, Fargo, ND

Led the inception of the first implementation consultant program

within Great Plains Software Consulting. Participated in over 13

major implementation projects and met all customer satisfaction

metrics. Exceeded all performance objectives in the process of

generating high levels of customer satisfaction with an emphasis on

quality deliverables.

Key performance areas: Organization, self-motivation, reporting,

client management.

Project Manager - Software Development

August 1994 - June 1998

Great Plains Software, Fargo, ND

Manage and supervise developer team for technical software

development projects related to product development of financial

management applications. Perform/manage performance management and

benchmark testing lab with heavy emphasis on statistical analysis

and metric reporting. Project management benchmarking initiatives to

ensure product performance standards. Tactical control and planning

of resources to ensure effective utilization.

Key performance areas: Resource management/scheduling, procurement,

vendor management, independent delivery.

Product Manager - Software Development

November 1992 - August 1994

Great Plains Software, Fargo, ND

Manage and coordinate all facets of the design and implementation of

Great Plains Dynamics products. Direct management and reporting

relationships of other product managers within my product group.

Facilitate product design, defect testing, usability and performance

checks to meet or exceed established quality standards and product

requirements. Interaction with other groups such as Product Support,

Product Marketing, Training and the Field Sales Force to ensure high

levels of product knowledge and applicable messages are being

obtained and communicated. Conduct competitive environment and

market research analysis.

Key performance areas: Requirement gathering, analysis/design,

development, quality assurance, market research.

OTHER EXPERIENCE

Authorized Training Center Program Manager (1 yr) Great

Plains Software, Fargo, ND

Vertical Market Product Coordinator (1 yr) Great

Plains Software, Fargo, ND

Strategic Software Analyst (1 yr) Great Plains

Software, Fargo, ND

Certified Trainer - Partner (2 yrs) Great Plains

Software, Fargo, ND

Support Specialist - Customer Assistance (2 yrs) Great Plains

Software, Fargo, ND

Hotel/Motel Management (6 yrs) Welle Property

Management, Fargo, ND

Production Plant Maintenance Supervisor (2 yrs) Northern

Pipe Products, Fargo, ND

EDUCATION

Bachelor of Science in Business Administration, Minnesota State

University Moorhead, Moorhead, Minnesota, August 1986.

Project Management Professional Certification. February 2003, in

good standing until 2016.

Master of Science in Strategic Leadership, University of Mary,

Fargo, North Dakota, May 2010.

ASSOCIATIONS / OTHER

Realtor - Keller Williams Roers Realty

TEDxFargo Co-Organizer - 2012

Member of Project Management Institute.

Minneapolis Outreach PMI Chapter - member & speaker

Fargo Moorhead Leadership Alumni - Fargo Chamber of Commerce

Past Board Member/Committee Chairperson - Fargo All City Youth

Hockey Association

Past Hockey Coach - Fargo Hockey Organization - USA Hockey Certified

Coach - Level 3

Other:

Author; Stealth Leadership, March 2011

Co-Author; Inviting Dialogue, April 2009

Theatre Artist - Oscar & Felix, FMCT, Judgement at Nuremberg, Tin

Roof Theatre - 2014

President, Life's The Journey; Coaching and Consulting

JEFF E. VOORHEES, MSSL, PMP

208 MAIN STREET, HARWOOD, NORTH DAKOTA 58042 701-***-****

REFERENCES

Tom Stennes

President

Harwood State Bank

501 Dakota Avenue

Harwood, ND 58042

701-***-****

(personal)

Jodee Bock

Owner

Bock's Office Transformational Consulting

Fargo, ND 58103

701-***-****

(personal & professional)

Dan Hoefs

President

Padgett Business Services

1450 25th Street South

Fargo, ND 58103

701-***-****

(professional)

Contact this candidate