SARADA SARIPALLI 801-***-****)

aceq0j@r.postjobfree.com

C/O: D. Sai Ram,

**-**-**/*,*** Colony,

Marripalm,

Visakhapatnam-530018

WORK EXPERIENCE:

Management professional with 3 + years in outsourcing industry like bpo.

Job Role: Customer Service executive

Company: IBM(International Business Machines)

Has worked in a team for handling support calls from the clients of IBM. Have

dealt with different type of customers like platinum customers, irate customers and

used to handle the Team also as required.

Job description:

Attending calls and escalations and provide solutions to the queries

•

raised by the cutomers and Dealers.

Ensuring client requirement with respect to quality and time and

•

framed and created parameters which helped checking quality of work

process

I was a member in the batch who used to handle Platinum customers n was

•

sent for 45 days that process at banglr IBM

I was 1of the best WOW caller recognized by the client n won the

•

Khaleja contest held by the client itself for HT sales target, n also won

internal contest held.

Skills

• Software:windows, Microsoft office, C, C++, VB.

SCHOLATSTICS

Degree University Institute Subject Year

Indira

Gandhi

Business

MBA National - Pursuing

Management

Open

University

Andhra Dr. Himasekhar

B.Sc. Electronics 2008

University Degree College

Master’s Jr

Intermedi AndhraUnive College,

MPC 2005

ate rsity KareemNagar

(AP)

Personal Information

6th November

Date of Birth :

Marital status : UnMarried

Language Known : English, Hindi, Telugu fluent

Hobbies : Watching movies, Cooking, listening to

music.

Declaration

I hereby declare that the above stated information is true to the best of my

knowledge.

SARADA SARIPALLI

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