Maureen McGlade

*** ******* ****, *-**

Warminster, PA 18974

215-***-**** www.linkedin.com/in/maureenmcglade

acepzt@r.postjobfree.com

SUMMARY

Focused Project Manager with proven track record of successfully managing

full lifecycle projects in HFC, MS, and UNIX environments. Background in

systems analysis, network administration and engineering support. Extensive

experience in industries ranging from telecommunications and IT to defense.

Effectively managed multiple firmware projects with team members in

domestic and international locations. Recognized for motivating teams,

improving cross-functional communication, and resolving challenges that

ultimately drive outstanding results.

PROFESSIONAL EXPERIENCE

MOTOROLA, INC., Horsham, PA 2008 - 2012

Senior Project Specialist 2010 - 2012

Managed matrix team of 20 domestic and international employees in

delivering multiple embedded firmware upgrades for Digital Terminal

Adapters. Oversaw mass-deployed devices, with over 100 million domestic

and 5 million international.

. Led weekly core team meetings, including documenting weekly agendas and

recording minutes, providing valuable updates on deliverables to all team

members.

. Presented to Senior Management Reviews and Monthly Operation Reviews,

resulting in improved 2-way communication and facilitating informed

decisions.

. Updated Digital CM contract book with relevant deliverables, including

TL9000 compliance and Quality scores, achieving 100% compliance with

internal documentation requirements.

. Managed in-house participation in daily and weekly calls with customers,

reviewing / responding to changed requirements / defects reported and

improving customer satisfaction.

Senior Lab Technician / Engineering Support Technician III 2008 - 2010

Provided network solutions for Hardware and Software Developers, System

Integration groups, Product Development, and Test Groups by installing,

configuring, and upgrading the software image (IOS) for the Motorola

BSR64000 CMTS. Installed, setup, configured, and troubleshot Cisco

routers, switches and CMTS. Installed and prepared DNS, TFTP, and DHCP

servers for DOCSIS and DSG Solutions. Utilized test equipment including QAM

Analyzers, Cable Spectrum Analyzers, and Network Sniffers. Performed system

installation and integration for Switched Digital Video products based on

Redhat operating systems with MYSQL databases. Installed and maintained

test labs containing multiple complete Motorola cable TV headends from DAC

to set-top.

. Lead CSI&T TL9000 pre-certification lab inspection run-thru resulting in

no CRs reported.

. Configured changes patched and upgraded to SDV suite of servers and

workstations, including SVOM, SVM and ERM, providing stable test bed in

support of testing new code before customer release.

. Configured new HP ProCurve switches for network, upgraded IOS on existing

switches, and upgraded Raritan KVM switches and user stations with new

firmware, improving lab user experience.

LOCKHEED MARTIN ENTERPRISE SOLUTIONS & SERVICES, 2006 - 2007

Willow Grove Air Reserve Station, PA

Senior System Administrator / Infrastructure Analyst

Supported LAN / WAN connections and approximately 300 users for Air Force

Reserve Command NOC.

. Modified firewall, switch, router, and hub configurations, ensuring

optimum network performance.

. Worked with AFRC inspection group to address non-compliance issues

resulting in 3rd highest place rating for Willow Grove AFRC NOC.

. Established network users, user environments, directories and security in

compliance with AFRC SOPs, configuring Access Control Lists to grant /

restrict network access to authorized users and processes.

. Configured wireless client devices, confirming standardized configuration

and operation that prevented ad-hoc wireless network usage in compliance

with AFRC best practices.

Maureen McGlade Page Two

THOMAS TECHNOLOGY SOLUTIONS INC., Horsham, PA 1999 - 2005

Network Administrator 2004 - 2005

Managed LAN / WAN environment with Cisco switches and routers, Windows NT /

2000 / 2003 servers, firewall and remote access (VPN and dial-up).

. Maintained accurate documentation of all corporate hardware and software

assets to facilitate customer support and problem resolution, decreasing

average response time and increasing user satisfaction rates.

. Established and administered periodic testing of network backup and

recovery procedures, protecting corporate data and system assets.

. Recognized as integral member of internal team responsible for Great

Plains deployment, collaborating with consultants to resolve user

reported problems and successfully implement on 200 workstations.

Associate Systems Analyst / Systems Analyst 1999 - 2004

Monitored and maintained 30 UNIX (DGUX 4.1, SUN OS 4.1, 5.7, Solaris 2.5,

7) servers in multi-tiered, high-volume production environment.

. Managed systems configuration and maintenance, problem troubleshooting,

planning and directing upgrades, and testing operations, ensuring optimum

system functionality.

. Managed conversion / delivery of 260,000 images from optical storage to

mainframe, keeping aggressive schedule with 100% accuracy.

. Promoted internal security awareness at all organizational levels by

educating staff on protecting corporate data and system assets.

. Redesigned production scripts to utilize new formats, reducing production

time frames and automating processing.

EDUCATION AND TRAINING

. BS, Computer and Information Sciences, Gwynedd Mercy College, Gwynedd

Valley, PA, 1999

. AS, Business Computer Programming, Gwynedd Mercy College, Gwynedd Valley,

PA, 1994

. Clearance: Secret level granted 2006 - Inactive

. CCNA/MCSA Server 2008, Network Learning Institute, Mount Laurel, NJ, 2013

. Risk Management, ESI / George Washington University, Horsham, PA, 2012

. Managing Projects, ESI / George Washington University, Horsham, PA, 2011

. BSR Operations 1, Motorola, Horsham, PA, 2009

. Basic DAC 4.0 Operation, Motorola, Horsham, PA, 2009

. Basic / Advanced DAC 6000 V3.1 Op., Motorola, Horsham, PA, 2009

. Digital Headend Operation V2, Motorola, Horsham, PA, 2009

. CommVault 6.0 Level II, Robins Air Force Base, Warner Robins, GA, 2007

. CCNA, Montgomery County Community College, Blue Bell, PA, 2006

. MCSA Server 2003, Delaware Valley College, Doylestown, PA, 2005

. UNIX Systems Administration, Penn State University, Abington, PA, 2004

. Introduction to UNIX, Learning Tree International, Reston, VA, 1999

CERTIFICATIONS

. CCNA, Cisco Certified Networking Associate 2014

. CCENT, Cisco Certified Entry Networking Technician 2013

. MCP, Microsoft Certified Professional 2005

COMPUTER PROFICIENCY

. JIRA, MS Office Suite (Word, Excel, Project, PowerPoint, Visio), Google

Office Suite (Google Docs, Google Drive, Google Sites)

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