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Customer Service Manager

Location:
Elyria, OH
Posted:
June 25, 2014

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Resume:

MICHAEL R. SPADAFORE

Skills and Experience

• Field Transportation Manager for Pipeline Construction

Automotive, General Freight and Intermodal Container Dispatch

Demonstrated performance in handling the needs of both current and potential customers

Excellent skills for fleet and property management, trailer and container control and maintenance

decision-making along with OS&D claims and accounts receivable

Ability to balance both driver and owner operator concerns, while maintaining customer service

standards

Adept at negotiating creative rates which satisfy both customers and management

Successfully recruited both drivers and owner-operators

Former OTR driver with a record of consistent promotions due to exemplary performance

Professional Experience

Welded Construction, LP, Perrysburg, Ohio 2006-2014

Field Transportation Foreman

On site DOT Compliance of Company Rolling stock, Complete CMV Driver Qualification files and

provide job specific driver training for Hours of Service, Liquid Haz-mat Transport, Cargo Securement,

and Vehicle Inspection. Conduct Safety Meetings, Audit required paperwork, Conduct entry level driver

training and order Oversize Transportation permits for Construction Equipment and related Materials.

Liaison with state, county and township agencies and officials to establish safe and efficient haul routes to

and from project Right of Ways and warehouses.

New Era Trucking, North Ridgeville, Ohio 2001-2006

OTR Dispatcher

Local, Regional and OTR dispatch, Manage Trailer Fleet, Customer Service, OS&D Claims, Provide Rate

Quotes and AR collection.

Lingo Enterprises, Cleveland, Ohio 2000- 2001

Operations Manager

Managed Local and OTR Intermodal Drayage operations, Provide rate quotes to current and potential

clients, Dispatched Local and OTR Just in Time Auto Parts Delivery.

International Container Express, Cleveland, Ohio 1997-2000

Operations Manager

Oversaw Terminal operations for Intermodal Container Drayage. Responsible for Rates, Customer service,

Management of Office properties and Container yard. Recruited owner-operators, New Client

development, Perform Driver Road tests, Managed local and OTR Intermodal Dispatch, Container and

Chassis pool.

PTL Intermodal, Cleveland, Ohio 1991-1997

Dispatcher

Dispatch local and OTR Intermodal Drayage, OS&D claims, Container and Trailer yard control.

Triton Transport Services, Cleveland, Ohio 1989-1991

Chicago Outbound Coordinator

Dispatch for OTR Intermodal Drayage, Coordinated Chicago outbound freight.

ATS Transport Inc., North Ridgeville, Ohio 1978-1989

Operations Manager and Dispatcher 1987-1989, Night Dispatcher 1986-1987, OTR Driver 1978-1986

acepzg@r.postjobfree.com (cell) 440-***-**** 207 Princeton Ave Elyria, Oh 44035



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