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Customer Service Information Technology

Location:
Valparaiso, IN
Posted:
June 25, 2014

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Resume:

OBINNA OHUEGBE

Profile

Systems/Network Administrator with experience in back-end programming, relational databases, Software administration, Data Storage systems, IT Service delivery and management of complex and critical systems.

Experience

Systems Analyst/IT Intern Valparaiso University Law School

Installed a new Signage software solution (Risevision) with zero cost to the organization while increasing efficiency to 100%.

Instructional Technology/Onecard Student Consultant Valparaiso University, Office of Information Technology

Designed a Six Sigma Implementation strategy that improved online Client Customer Service experience by 58% and reduced downtime to 3%.

Systems Engineer/Information Systems Operator Computer Warehouse Group/MTN Nigeria Comm. Ltd

Performed incidence monitoring and provided first level support for operating systems (UNIX Solaris and Windows), servers, applications and databases using BMC and Remedy ITSM.

351 Greenwich Street, Apt# 3, Valparaiso, IN 46383 H: 219-***-**** C: 219-***-**** acepxz@r.postjobfree.com

Education

Masters of Science: Information Technology and Management Valparaiso University

Bachelor of Science: Computer Science University of Ibadan

Skills

Java, VmWare, help desk, Adobe Connect, MS SQL, MYSQL, Symantec Netbackup, TCP/IP protocols, Backup/Restore, Storage Systems, UNIX/LINUX, Firewalls, SAP IDES ECC 6.0, BMC PATROL

02/2014 to 04/2014 Valparaiso, Indiana

Executed maintenance procedures, patch management and system backups on Windows Server 2008 and Windows Server 2012. Assisted the Director of Information Technology with configuration, maintenance and monitoring of CISCO routers, Microsoft servers and print servers.

08/2012 to 12/2013 Valparaiso, Indiana

Provided Distance Learning/Web Conferencing for faculty and students using lecture capture audio-visual equipment, cameras, projectors, document cameras and Adobe- Connect software. Provided electronic ID card and door access control services to faculty, student and staff using Blackboard Transaction System, Web Help Desk and ID-Works software.

09/2005 to 04/2009 Lagos, Lagos

Provided and maintained physical storage library for tape backup and restore using Symantec NetBackup and Sun STK L700 Tape Library System. Provided authorization, access and supervision in the installation of software and maintenance of all servers, ensuring strict adherence to Data center policies and regulations. Provided weekly report and analysis of all Data Center equipment in accordance to Service objectives and Key Performance Indicators(KPI).

2014 Valparaiso, Indiana, United States

2005 Ibadan, Oyo State, Nigeria



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