Victoria Hill 703-***-****

Reston, Virginia ***94 acepvq@r.postjobfree.com

Editor/Data Entry: data entry and editing projects, customer service for high-impact

results in short timeframes …Ecommerce, procedural, academic, training, technology, and marketing

Major achievements:

Presentation and Management Plan with live demos for infrastructure visualization software provider

… presentation skills won DFAS task order…persuaded management by complete understanding of requirements.

Two articles for SAGE Encyclopedia of Educational Technology (digital literacy and program evaluation).

Writing and Editing

• • Manage workflows and deadlines; develop

Development of complex technical

project style guides for multiple projects.

documentation

•

• Writing plans … communicate with graphic

Proofreading /review for clarity, grammar,

designers, editors, managers, and engineers.

punctuation and style;

• Substantive line editing and structural writing

• Use on-screen editing/Track Changes in

for complex technical domains.

Microsoft Word.

Technical Documentation Projects

• First USA.gov web portal Configuration • Construction workflow, user task scripts for

Management Plan and associated training Appian business process management (WHITI

modules, receiving a Silver Recognition Award. five-month implementation).

• •

Winning proposals for USA.gov and GSA Analysis/documentation for Federal Risk and

Enterprise Architecture (technical approach, Authorization Management Program

staffing plans, management plans, résumé, past (FedRAMP) cloud security, including ISO and

performance, compliance matrices). NIST compliance.

• •

RFP analysis/response including use of SBInet CONOPs documentation based on

automated tools, Shipley process, compliance business and simulation models for

matrices and best practices ProVision/ExtendSim business process

workflow software.

PROFESSIONAL EXPERIENCE

Freelance Résumé and Technical Writer 2009-Present

Editor/writer for technical documents with significant research and application of the craft of writing.

Technical Writing Craft…Praised by managers for use of plain language and document structures satisfying

multiple audience categories Translation of technical language Assured writing voice; making complex concepts

accessible to a wide audience Document-sharing experience with IntraVision, SharePoint, and Windows Explorer

(standard folder and file naming schemes).

Key Achievements:

• Project kudos for SME interview and collaboration to create task order response and model for geospatial

data proposal.

• Quality documentation for Federal Risk and Authorization Management Program (FedRAMP) cloud security,

including ISO and NIST compliance.

• Interface Control Document and System Design Document for Radio Frequency Identification (RFID) and

License Plate Reader (LPR) Infrastructure Implementation;.

Victoria Hill page 2

UNISYS, Reston, Virginia, Business Analyst, Documentation Lead 2003-2009

Wide variety of delivery, proposal and projects encompassing white papers, statements of work, life-cycle

documentation, IT competency and governance plans, training presentations, and brochures.

Key Achievements:

• Documented work flows including roles, processes and data using Metastorm ProVision; Infrastructure

modeling using Visio to portray network components and relationships.

• Primary author/reviewer of GSA Enterprise Architecture (EA) Advisory deliverables, including brochures,

training and system transition plans.

• Defined approximately fifteen performance metrics and storyboarded/developed PMO Dashboards for

multiple GSA PMO Foundation Dashboard agency customers.

• Innovative status reporting for USA.gov web portal to rapidly handle issues and activities; graphics to

simplify complex interrelationships. Silver award for exceptional performance.

• Developed Business Modeling course based on task analysis and roles defined in the IBM Rational Unified

Process (RUP). Training course incorporated into Corporate Training offerings.

AMS, Fairfax, Virginia, Business Analyst 2002

Business modeling for the DoD Business Modernization program based on customer requirements analysis.

Key Achievements:

• Created over 10 logistics models for the To-Be Enterprise Architecture., among the first major enterprise

architectures.

• Conducted over 25 interviews of DoD customer SMEs to identify requirements.

MCI, Pentagon City, Virginia, Project Liaison

2000-2002

Analyzed, wrote, edited approximately 12 assessment documents and managed 8 enhancement projects.

Key Achievements:

• Awarded performance bonus for complex assessment document for a major new telecommunications

capability.

• Detected requirements documentation gap, avoiding customer service disruption of one full day.

Education and Training

• System Engineering Graduate Studies, George Mason University Master of Science, Information Systems

Technology, George Washington University, Bachelor of Arts, University of California at Los Angeles.

• Instructional Design/eLearning courses Copyediting-L - a list for copy editors and other defenders of the

English language The Elearning guild - information, networking, and community for eLearning

professionals Gotham Writers’ Workshop, Creative Writing Independent Study in Essay Writing.

Professional Associations

• Association of Proposal Management Professionals (writer, editor and proofreading for ezine).

• The National Résumé Writers’ Association (NRWA), Member. Certification in July, 2014.

• National Career Development Association (NCDA), Member.

Recent Publications

• “Measuring and Assessing Literacy Skills” and “Agent Technologies for Evaluation”, SAGE Encyclopedia

of Educational Technology, 2014.

• “Three Steps to an Outstanding Engineering Résumé”, retrieved from https://www.resumeedge.com/three-

steps-outstanding-engineering-resume/ on May 14, 2014.

• “Will a Professional Résumé Improve Your Chances?” retrieved from http://www.resumeedge.com/will-

professional-resume-improve-chances/ on May 14, 2014.

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