DANA WARD

**** ******** *****, **********, ** ***23

H: 336-***-****

acepvg@r.postjobfree.com

Career Summary

A conscientious and dependable problem solver who develops strong working relationships and learns very quickly. Experienced IT professional with a proven track record of delivering excellent service and support to customers and providing technical/business problem resolution while maintaining high project standards. Consistently completes projects on time and under budget with great efficiency. Recognized by peers for a “can do attitude” in motivating and providing support to others, regardless of job title. Possess strong communication skills both verbal and written.

Professional Experience

Novant Health, Winston-Salem, NC 1981 – 2013 Manager, Decision Support Systems, 2009 - 2013

Provided support for over 100 Finance team members and worked with personnel at all levels and vendors to configure systems that optimized the user experience while also maximizing the company’s return on investments.

• Developed data integration and application enhancements as well as maintained system documentation and change control procedures.

• SQL Server 2000- 2008. Query databases using SQL Manager for problem resolution.

• Successfully integrated decision support and operational finance teams to help utilize the data collected in financial systems to provide the operational leadership team with timely, accurate, and beneficial information.

• Provided oversight for several key decision support systems including Kaufman Hall Budget Advisor, VFA Spend Manager, and Lawson chart of accounts components.

• Led team of 10 people in the upgrade of Kaufman Hall Budget Advisor to be compatible with office 2010 desktop rollout. Included upgrade of all nine Citrix servers as well as the application server running Office 2003, Active Directory integration and security enhancements. Coordinated the retraining/training including department level budgeting, productivity, general ledger, materials management, and accounts payable reporting for 100 plus Finance employees.

• Presented and educated staff on developed financial analytical tools, processes, and reports used by operational managers, directors, and financial analysts.

• Directed and managed up to three direct report staff members, demonstrating effective leadership, and encouraging team concepts and open communication.

• Managed projects, established time lines, delegated tasks, monitored progress, and maintained effective communication with Technical Support Representatives.

• Managed relationships within and outside of the Finance department. Served as liaison or point of contact for over 1,000 plus users (other departments and external customers) to ensure effective communication and resolution of issues.

• Ensured all work produced met or exceeded expectations.

• Set employee performance goals, perform annual reviews and performance appraisals.

Business Systems Analyst- Lead, 2003 - 2009

Provided support for Finance Group and administered and maintained all financial systems.

• Created audit processes for decision support databases for general ledger, materials management, accounts payable, and payroll data transfers.

• SQL Server 2000- 2008. Query databases using SQL Manager for problem resolution.

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• Developed and enhanced the Kaufman Hall and VFA SPendmanager Systems.

• Provided reporting templates for financial analysis, budgets, productivity, operating capital budgeting, and capital planning for the business units.

• Coordinated and developed onsite/offsite training for clients on all software packages, including basic, intermediate, advanced and “train the trainer” course development.

Programmer Analyst – Senior, 2001 - 2003

Supported Lawson General Ledger/Materials Management system in all aspects of the IT department processes.

Programmer Analyst – Interim, 1998 - 2001

Instrumental in Y2K initiative and converted 25+ different financial systems into one ISP system.

Began as Systems Analyst and promoted to Systems Analyst Operator in 1985.

Education

BAS, Computer Science, High Point University, High Point, NC

AAS, Business Administration, Gardner Webb, Shelby, NC

AAS, Programming, Forsyth Technical Community College, Winston-Salem, NC

(Completed all degrees while working full time)

Professional Development

Duke University and the Fuqua School of Business- Financial Analysis Program

Completed numerous Novant leadership training classes and seminars. Some examples are: First Do No Harm, Practice with a Questioning Attitude, SBAR-Q (Situation, Background, Assessment, Recommendation – Questions), Focus on Task, STAR technique (Stop, Think, Act, Review), E performance, and Leader Development Planning

Systems Experience

• Microsoft Applications - Very proficient in all levels of Microsoft Word, Excel, Outlook, PowerPoint, Visio, Access, and Project

• SQL Server administration and SQL Manager for problem resolution queries

• Change Control, IT Governance

• Strong background in software architecture and software requirements

• Solid experience with integration and testing of newly developed software for operational systems

• HIPAA Compliance

• Citrix

• ORACLE

• Crystal Reports

• UNIX

• Project management/Governance

• SAP BI tools

• System security

Certifications

Kaufman Hall financial reporting, budgeting, administration in all modules

VFASpendmanager – Electronic workflow administration

Lawson Developers Workshop

• Universe CASE 7.0 • Oracle Database Administration

• UNIX System Administration • Technical Foundations

• UNIX database Administration •

Meditech Operations Seminar and B/AR Seminar - Customer Support Program

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