Mohd -617-***-****

Professional Summary

• Over 8 years of IT experience in various roles and domains, 3+ years of experience as SFDC

Business Analyst and SFDC Admin.

• Proficient in Data analysis, Data modeling, Database design and Data migration.

• Used DataStage Director extensively to run, schedule, monitor, debug and test the

application on development and to obtain the performance statistics.

• In depth knowledge and experience in Unified Modeling Language (UML) and its best

practices.

Expert in creating Business Requirement Document (BRD), Functional Specification

•

Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using

Rational Rose and MS Visio.

• project meetings, walkthroughs and customer interviews

• Worked extensively on user requirements gathering, trouble shooting, change control, gap

analysis, cost benefit analysis and development of FRS

• Well versed in analyzing of CRM business processes that include Forecasting, Campaign

management, Lead Management, Order Management, Account Management, Case

Management and merging management.

Extensive experience in Saleforce.com setup, Configuration, Customization,

•

Administration, Data Migration, and Integration tools like Apex Data Loader etc.

• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and

Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound

messaging, and Approval Workflow.

• Proficient in designing of Custom objects, Custom components, Custom fields, Role based

page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox

data loading and for implementing web services in the application for access to data from

different users.

Strong exposure to Security and sharing rules implementation at object, field, and record

•

level for different users at different levels of organization.

Extensive exposure to Black Box testing, Smoke testing, Usability testing, End to End

•

testing, System testing, Regression testing and User Acceptance testing (UAT).

Self starter who is proactive and quick learner with perseverance, strong work ethics

•

and a never ending zeal to better the best

Mohd -617-***-****

Technical Skills:

Sales Cloud: Salesforce automation including Leads, Web to lead,

Accounts, Contacts, Opportunities, Contract, Partner Portal

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self

Salesforce.com Modules Service portal, web to case, email to case

SFDC Standard Object Configuration: Campaigns, Leads, Accounts,

Contacts, Opportunities, Forecasts,

Products, Assets, Contracts, Cases, Solutions, Ideas, and Custom Object

Configuration Skills development

Field creation, Page Layout creation/editing, Related list customization,

Record Types, Field Level and Object level security, role hierarchies,

sharing models,

Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.

Data Migration Skills & Data Analysis, Data Cleansing, Data Normalization, Data

ETL Tools Migration, Salesforce.com Data Loader

Ascential DataStage Enterprise Edition 8.1/7.5/7.1 (Manager, Designer,

Director, Version Control, Administrator)

Business Modeling Tools UML CASE Tools, MS Visio, MS- Project

Methodologies RUP, Agile-Scrum, Waterfall

Other MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook

Mohd -617-***-****

Professional Experience

Salesforce Admin/Business Analyst November 13, Present

Weatherford, Houston, TX

Project Summary: Weatherford One of the largest oilfield services companies, Weatherford operates

in more than 100 countries and employs more than 50,000 people worldwide. With a product and

service portfolio that spans the life cycle of a well drilling, evaluation, completion, production and

intervention and a robust research and development effort, we are well positioned to meet

the ever-evolving needs of the oil and gas industry. Turn to Weatherford for attentive service and

Roles and Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads,

Opportunities, Reports and Dashboards.

• Developed Visual force Pages to include extra functionality and wrote Apex Classes to

provide functionality to the visual pages.

• Designed the Custom objects, validation rules, Page layouts, Custom tabs, Components,

Visual Force Pages to suit to the needs of the application.

• Integrated the Web Services for extracting the data from external systems to display in the

pages of salesforce.com.

• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data

Loader and Import Wizard.

• Implemented Web to Case, Email to Case functionality to provide a better customer support to

the customers.

• Performed detailed analysis of business and technical requirements and developed the Apex

classes using other Platform based technologies like Visual Force, Force.com IDE

• Designed various types Email templates for auto response to customers.

• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Participated in the training sessions provided by the Sales force team and support end users.

Mohd -617-***-****

Prudential, Scranton,PA August 12 – November13

Business Analysis/Salesforce- Admin

Prudential Insurance Company of America, is a Fortune Global 500 and Fortune 500 company

whose subsidiaries provide insurance investment management and other financial products and

services to both retail and institutional Customers throughout the United states and in over 30 other

countries.

Roles and Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and

Account.

• Configured security and organizational hierarchy for sales for salesforce implementation.

• Customized page layouts for Salesforce standard and custom objects.

• Configured Reports for custom objects and associated them to Dashboard.

• Involved in Design and development of Workflows rules, triggers, validation rules and other

customizations with Salesforce.

• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.

• Responsible for all the activities related to configuring Data Loader, uploading data in CSV

files into salesforce.com, checking for integrity of the data.

• Analyzed the business processes for the three divisions in the organization that are using sales

force.

• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in

sandbox.

HSBC Financial, Chicago, IL July 2009- May 2010

Salesforce Business Analyst/Admin

Project: HSBC provides various financial products and services to consumers, small businesses, and

commercial clients. The Project consisted of designing and implementing an integrated CRM solution

for HSBC to have an improved Field Productivity, manage Real time Forecast and improved quoting

functions – configuration, pricing, approvals, proposal generation, offline capability, channel

enablement and online storefronts. Optimized security model using SFDC and client specific data

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements,

Mohd -617-***-****

keeping in mind the need for the application based on the project scope and SDLC

methodology

• Worked with Workflow rules, Validation rules, formula and complex validation over multiple

objects

• Set up of standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and

Campaign

• Responsible for all the activities related to configuring Data Loader, uploading data in CSV

files into salesforce.com, checking for the correctness of the data

• Used field level security, profiles and audit trail setup to ensure that protected Organization

data is only shared with authorized persons

• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail

relationships, validation & formula fields to custom objects. Developed Work Breakdown

Structure and prioritized accomplished tasks

• Documented and supported requirements to develop the platform which enables the user to

monitor his/her accounts, provides at-a-glance balances and positions, order status, account

reporting, grouping accounts.

• Extensively used SQL for querying underlying database tables and resolving data issues.

• Generated Requirements Traceability Matrix. Managed & scheduled project responsibilities

using MS Project

• Reviewed Project Charter, BRD and FSD to ensure all business requirements were

documented

• Interacted with executives and sponsors to identify requirements, project objectives and scope

changes

• Involved in the documentation of Use and Test Cases to test specific functionalities of the

application

• Organized and conducted JAD sessions to clarify business requirements

•

Citigroup, New York City, NY January 2008- May 2009

Business Analyst

Project Summary: Citi Global Markets is a part of Citi Institutional Clients Group, provides world-

class products and financing solutions for corporations, governments, and institutional and retail

investors through our dominant underwriting, sales and trading, and distribution capabilities. The

project involved upgrading a legacy compliance operations management system. My responsibilities

were focused on key features relating to employee trade surveillance, task and document management.

Responsibilities:

• Supported the project manager by creating detailed project plans, assisting in developing,

scheduling and tracking project timeliness.

• Involved in assisting the Change Control and Quality Assurance team for weekly change

requests.

• Facilitated and walked through requirement gathering and requirement planning sessions with

the business team to collect the business, security and service level requirements.

• Worked closely with developers in case of concerns/questions regarding the requirements.

Mohd -617-***-****

• Implemented the Rational Unified Process (RUP) methodology for the different phases of the

application development of the System Life Cycle (SLC).

• Gathered high level business requirements from the various product groups through one-on-

one user interviews and JAD sessions.

• Modeled the business and application using RUP methodology and UML.

• Facilitated and walked through requirement gathering and requirement planning sessions with

the business team to collect the business, security and service level requirements.

EDUCATION

Bachelor of Software Engineering – (2001 2006), Philadelphia University

Major – Computer Science and Engineering

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