ANAND

Cell:404-***-**** Email: acept4@r.postjobfree.com

IT Professional has 15+ years of broad-based experience in various

industries (Banking, Insurance, Telecom billing, Retail/Ecommerce &

Manufacturing) and hands-on skills in Leadership, Co-ordination, Data,

Business Analysis, Application Development, Quality Assurance, UAT and

Release Management.

HIGHLIGHTS:

Co-ordinate, organize and controlling Testing project activities, under the

direction of a Project Manager (PM)

Led and managed Quality Assurance teams (Onshore/Offshore) from 6 to 23

members, ensuring customer and quality requirements met on-time and on

budget for projects.

Proficiency in requirements gathering techniques and convert them into

Functional and system requirements.

Interact with project stakeholders and business managers to understand

project objectives, scope and requirements.

Experience building a Testing Center of excellence, test planning and

delivery challenges.

Experience in setting up QA Process, Methodology and delivery of IT

Strategy initiatives

Experience direct customer interaction during specifications, design, and

development and product implementation phases.

Excellent in debugging, problem solving and willing to take ownership.

Ability to work independently, manage multiple task assignments and ability

to exercise mature judgment.

Excellent understanding of the Software Development life cycle (Scope design

to deployment) and process improvements using Agile (Scrum/Lean), Iterative

methodology and Water fall.

Experience planning, tracking and delivering projects using Microsoft

Project and documenting processes in Microsoft Visio

5-7 years of experience supporting Project Managers in the delivery of

Testing projects

Strong presentation skills including development and delivery of Microsoft

PowerPoint presentations

Proficient in writing SQL Queries and utilize QA tools when needed.

EDUCATION

B.S in Computer Science and Engineering

TOOLS & TECHNOLOGIES

Test Management Tools - HP Quality Center / ALM, QTP, Load Runner, IBM RPT,

Requirement Traceability Matrix(RTM), Clear Case, Jenkins, Clear Quest, Bug

Zillah, Bug Tracker, JIRA, IBM RUP, SQL,TFS and Visual Studio.

Software Methodologies - Agile (Scrum/sprint), Iterative (Iteration/Cycles),

Water fall

Operating System - MS Windows, Unix

MS Office tools - MS Word, MS Excel, MS Visual studio, MS Visio, MS Project

Project Repository - SharePoint, Rational Doors

Languages and Scripts - Cobol, C, Java, VB, .Net, Java Scripting, HTML, XML

Database - Oracle, Sybase, MS SQL, UDB.

EXPERIENCE

Client - Macy's, Duluth, GA

Feb'14- Till date

Role - Sr. QA Lead

Co-ordinate with onshore and offshore team daily tasks and issues

Leader for a team of 12 QA team members, set the expectation from team on

daily basis

Attend client meetings and assist with determination of project requirements

Responsible for scheduled deliverables with Quality

Attend Release/Iteration Status meeting with Project Management team

Chair team meetings and distribute minutes to all project team members

Effectively and accurately communicate relevant project information to the

client and project team

Review Issues and Defects with Developer and Product Developers/Project Team

Track the progress and quality of work being performed by team and

disciplines

Use project scheduling and control tools to monitor projects plans, work

hours and deliverables

Mentor team on daily basis with requirements, Issues, tasks as Delivery

manager

Conduct Internal demos at the end of Iteration's

Environment: Windows 7, Agile(Lean), Share Point, Java/J2ee, ALM(Quality

Center), JIRA, MS office, MS SQL, Oracle, Confluence,Feature Files, Cucumber

and Selenium.

Computer Science Corporation(CSC)

Nov'03 - Feb'14

Client / Project - Freddie Mac / Price Execution

Sep'13 - Feb'14

Role - Sr. QA Professional

Leader for a team of 6 QA team members, Proactively learns technology trends

and business requirements for all integrated modules

Assist manger in resource planning, prepare Test artifacts and Execute

system and UAT.

Assist management with continued improvement of QA with results.

Prepare Test Strategy and reviewed with Agile team and product owner

Work closely with Scrum master and Development team

Attend Scrum standup meeting and update every day task status

Communicate ideas for improving company processes with a positive and

constructive attitude, and for developing this attitude in others

Environment: Windows 7, Agile(Scrum), Linux, Java/J2ee, Quality Center, QTP,

MS office, JMS, WEB Logic, Doors, UDB and Sybase.

Client / Project - Fidelity / Profile Banking Application(Schwab Bank)

Feb'13 - Aug'13

Role - Test Manager (Implementation)

Point of contact for testing & defect management from quality perspective of

implementation.

Responsible for Scheduled SQA resources, gave assignments, created estimates

as well as recognized and communicated schedule changes to project team

Triage the defects reported by client, Verify severity and priority to

evaluate the impact.

Log the defect into JIRA and assign the defect to right group for fixing the

defect

Co-ordinate with test team to test the fixed defects and follow up with any

queries

Conduct defect review meeting with project team and get the estimated

resolve date (ERD).

Conduct regression test and update RCA on the defect for Project Audit

Conduct BAT and UAT to support product implementation delivered

Prepare defect report for defect review meeting and keep JIRA updated with

right status

Work with production support defects and schedule test assignment as per

priority.

Client / Project - UNUM / Enrollment Technology

Aug'08 - Jan'13

Role - Sr. QA Lead

Leader for a team of 6 QA team members, bought Unit testing concept close to

development team and proved management cost comparison of early detection of

defects is cheaper.

The detail level is essential for on time delivery. Performs tasks with an

eye to requirements for the next stage of completion.

Utilizes effective debugging skills and unit test approaches

Ability to apply full level of analysis skills to a larger area of the

system (I.e., a series of programs or functions) and ICP/TP (Integrated

Customer Platform and Technical Platform).

Able to utilize functional requirements in specifications to define unit and

Integration test plan, including functions to be tested with various data

scenarios. Delivery focus is on error free code units.

Understands the necessity for using configuration management and version

control methods and software and abides by the guidelines set up for CM/VC

for any given project.

Can describe in some technical detail the application architecture being

used for a given project

Able to write larger sections of documents with a limited amount of

supervision and direction

Actively seeks smart ways, not only to complete assigned tasks, but also to

assist team members in being successful.

Able to communicate information regarding personal development. Mentors less

experienced staff.

Within scope of responsibility, independently, will identify issues and

alternatives, and make an appropriate decision.

Shows proficiency in requirements gathering techniques (I.e., interviewing

customers, users, etc) with little or no direction.

Constructively adapts and adjusts to changes in assignment, environment,

scope, etc.

Effective use of time with minimal disruptions.

Understands the factors that create a positive client impression and ensures

that those criteria are met.

Prepare RTM (requirement traceability matrix) and update the gaps with

respect to testing.

Contributes to the construction of structured training classes.

Environment: Windows XP & 7, ASP.NET, MS SQL, MS Office, Visual Studio 2008,

TIBCO(BPM), CICS, DB2, Quality Center, QTP, Smoke testing using Selenium,

ICP/TP code validation, I Pad testing, Iteration and Agile Methodology.

Client / Project - Fidelity / Touch Point Applications

Nov'03 - Aug'08

Role :- Sr. Lead QA / Assistance Manager (Onshore - Offshore model)

Touch Point Sales and Service ( Core Banking and Bank of America)

Touch Point - Touch Point Sales was specifically developed to help financial

institutions drive long-term earnings growth across multiple consumer and

wholesale lines of business. It helps financial institutions to identify,

track and close sales with prospect, opportunity, portfolio and contact

management features using fully automated account opening and fulfillment

processes, sales and referral management capabilities and handy sales tools.

Touch Point Service consolidates customer and account data so that service

requests can be handled efficiently and effectively. It provides a

customer-centric view, including contact history, account relationships,

current work in progress and cross-sell opportunities. It includes

ready-to-use account-specific profiles and workflow-enabled business

processes.

Sales and Service provides the technology to Customer data from existing

host system and present that information on a universal workstation to

Customer Service and Sales representatives.

XES (Core Banking and Bank of America)

The Xpress Enterprise Services (XES) is Fidelity Information Services' (FIS)

solution for integrating the multiple financial systems it owns. It is a

middleware, built in JAVA under J2EE framework that will integrate all the

products of FIS and facilitate an ASP model of service provision. It will

enable a customer centric unified architecture, provide all the

techno-functional requirements of an EAI framework and have a Service

Oriented Architecture (SOA) that will facilitate Business Process

Management.

Touch Point Internet Banking (Core Banking)

Touch Point - Internet Banking Product comprised of two types of modules

called Web Admin and Online Banking Application. The Web Admin module

manages the Online Banking Application and Online Banking Application

handles two types of deployments called Commercial deployment and Consumer

deployment. The Commercial and Consumer deployments supports high level

functions like, Balance and activity reporting of all loan and deposit

accounts, Domestic and international transaction origination for ACH and

Wire transfers. Information reporting for ACH, Lockbox and Investments,

Account Transfers, Bill Payment, Stop Payment, Loan Payments and Integration

with Personal Financial Management.

Responsibities -

Leader for a team of 23 QA team members including manual and automation of

multiple projects.

Proactively learns technology trends and uses this knowledge effectively in

all tasks.

Understands the factors that create a positive client impression and

ensures those criteria's are met.

Proficiency in requirements gathering techniques and provide directions to

offshore team.

Constructively adapts and adjusts to changes in assignment, environment,

scope, etc.

Ability to identify issues and alternatives, and make an appropriate

decision.

Conduct Functional review sessions with Onshore BA's and offshore team

Write and review test plans from functional requirements, Mapping and

Design documents

Execute and test the services using XES WorkBench1.0 and document test

results

Preparing and maintaining test strategy and execution plans

Coordination of test cycles with offshore & onshore resources

Contributes to the construction of structured training and Q&A Sessions.

Prepare UAT test documents and support UAT testing with BA's and SME's.

Mentors offshore team to bring up to speed for quality delivery

Generate Team Daily/Weekly status report for task tracking and reporting

Participating in project meetings to update testing status and road blocks

Communicate with Business consultants, Development, Project managers and

support team

Environment: Window XP, JSP, Java, Oracle, Web Spear, Web Logic, SSRS,

Quality Center, QTP, Load runner, JIRA, Clear Quest and GN/ Profile host,

XES Work bench, Actuate5.x/7.x,Water Fall and Iteration Methodology.

Client/ Project - Maxis / Telecom Billing and Intelligent Network(IN)

Sep'01 - Oct'03

Project Description

BSCS provides integrated billing and customer care functionality for

services and tariffs management, flexible rating, bill cycle, inventory

tracking, point-of-sale transactions, account management maintenance, sales

administration, accounting functions, billing calculations, taxation and

invoice formatting.

Data Migration - Maxis moved from OGRA prepaid system to BSCS Prepaid

billing System.

Role : Lead QA Engineer

Review the BSCS Prepaid core, Functional document and preparing the

functional check list.

Extensively worked in ORGA prepaid and BSCS Prepaid Billing System.

Extensively involved in Developing Test Plan/Coverage/Cases for the Business

Functional (KV/ IR/ RAP/ SY Module) Application and ensure Utmost Quality.

Involved in System/Module/Integration/Load/Regression test.

Involved in Functional, Life Cycle, Test Calls (MOC/MTC/SMS), Tariff, CDRs

(Call Detail Records) and Tickets, Ticklers verification.

Extracting the test data for the user's and QA team from the database and

UNIX files.

Testing the online (GUI) verification for the KV In BSCS (customer

administration module)

Identify Performance test scenarios and Conducting Performance testing.

Raising the defect in the defect tracking system and retest the same after

fixes.

Data Migration and Data Verification :-

Involved in the Data Migration Verification for Maxis communication system.

Verifying the Migrated data (1.5 Million subscribers) from OPSC (ORGA

Prepaid Service Center) to Siemens Intelligent Networks.

Involved in the system study of OPSC and Siemens for better understanding of

data format.

Review the Migration document and Data Migration Verification check list.

Coordinating with the vendor for migration issues and concepts

Environment: Windows XP, Unix, Oracle 8, BSCS5.3 (Business Support & Control

System), MS Office, Test Director.

Client / Project - Cisco Systems / Search Next Generation

Jun'00 - Jul'01

Project Description:

Identify best fit search engine for the cisco.com website to search Cisco

products on their internal website by analyzing multiple search engine

performances and making the bench mark.

Functional test on Cisco.com website and search their products and required

materials for their vendors.

Role - Sr. QA Analyst

Extensively involved in Developing Test Scripts to test Functionality and

Performance (Load Runner) of the Application and ensure Utmost Quality.

Prepare QA Plan, Test Plan, Test Cases and Test Evaluations matrix

Setup the QA Area for Database testing (Installed Oracle 8i and created

Database, Created users and written SQL/PLSQL Queries )

Work involved System, Integration and Back End (Data Base) testing

Created Performance test scripts using Vugen with multiple search engines

Tested Internet Audio Streaming System to make sure the customer receives

quality audio voice

Reporting bugs using bug tracking system and Performing Regression when the

defect is fixed.

Conducting the Database (Oracle 8i) test on the present Search engine,

verifying the search results and data in the Content.

Generating the Bug Report and attending the Bug Review meeting with Analyst

and developers

Verification of bug reviews with development team and Business management

people.

Under gone Training for the UML (Unified Modeling Language) and RUP.

Environment: Oracle 8i, Web logic Server, Java, JSP, HTML, Test Director, Load

Runner, RUP (Rational Unified Process), UML

Client / Project - Levi's Strauss & Co / Web Store

Oct'99 - May'00

Project Description

Holiday WebStore-99 and Spring 2000 Of Levi's & Dockers Site

Levi's Strauss started to sell their products thorugh their own website,

Levis.com and Dockers.com

Role - Sr. QA / Test Engineer

Extensively Involved in Developing System Test Plan and Test Scripts to test

Functionality of the Application and ensure Utmost Quality

Tested Internet based On-line Customer Service and Order Processing System.

Work involved testing and Reporting bugs using PVCS bug tracking system, and

Performing Regression on the Daily Build base on Test and Stage Server.

Generating the Bug Report and attending the Bug Review meeting with

developers.

Involved in complete QA of the E - Commerce product and its components.

Test the site on MAC and Windows platforms, and used different browser like

Internet Explorer, Netscape, AOL(4.0 & above)

Used Test Director 5.0 and Win runner 5.0 extensively for Developing the

System Test Scripts and Executed.

Environment: Windows NT4.0, Oracle8, JSP, JHTML & Netscape Enterprise Server.

Test Director and Bug Tracker

Client / Project - Readers Digest / GIFTS.COM

Mar'99 - Sep'99

Project Description

Gifts.com web site is developed to order gifts throgh internet and system

allowed to track from warehouse for item availablity, addresss verifcation

using UPS system, Credit Card Validation with Payment system and track

Shipping to Senders address through online tracking.

Role - QA / Test Engineer

Extensively Involved in writing Test Cases and Test Scenarios for the

Functionality of the Gifts.com Application

Testing Internet based On-line Customer Service and Order Processing System.

Work involved reporting bugs using bug-tracking system, verification of bug

reviews with development team.

Involved in complete QA of the E - Commerce product and its components.

Used Silk Test extensively for Developing the System Test Scripts and

Executed

Database test conducted to verify the flow of different Integrated System.

Tested the site on MAC and Windows platforms, and used different browsers

like Internet Explorer, Netscape, AOL

Environment: Windows NT4.0, Oracle8, IIS, ASP, VB, HTML and Silk Test

Client / Project - Delhi Library / Library Information Systems(LIBIS)

Oct'97 - Dec'98

Project Description:

Libraray Information System allows to Seach, Block,Reserve, Renew, Cancel

book online for the members.

Role - Software Test Engineer

Involved in complete QA of the product and its components.

Testing Client/Server based searching and reservation of books form LIBIS.

Work involved developing test suite for library system, reporting bugs using

Remedy bug tracking system, verification of bug reviews with development.

Developed manual and automated tests for graphical user Interface of the

product. Automation was done using QA partner.

Tested the Data and Data Relationship and executed the complex queries to

perform the test.

Created the test database on the test machine and tested using the Test

data.

Environment: Windows NT, Microsoft office, MS Access 2.5, Visual Basic and

Test Director.

Client / Project - Delta Air Lines / Air Lines Reservation System

Jan'97 - Sep'97

Project Description:

Air line reservation system to server thier customers for advance booking

through multiple booking agency office and then connect thorugh LAN

networking to Centerailzed database.

System had multiple modules like Reservation, Cancelation, Hold bookings,

Print and Report generation.

Role - Software Test Engineer

Testing (Unit, Integration and System)

Review the code and bug reports based on the documentation.

Writing Test Plans and Test cases for System Modules.

Analysis the procedures and programs for Data Changes by writing SQL

queries.

Testing the Data base tables, fields & type and data on the database

Environment: Windows NT, Microsoft office, Oracle 7.x, SQL Queries, Visual

Basic and Test Director

Client / Project - PC Tech / Vehicle Delivery & Accounts Receivable System

Jun'95 - Dec'96

Project Description:

This system deals with the account maintenance between the dealers and the

production department. This system helps to get the requirement from dealers

and deliveries made by the production, paper for shipping, shipping

copy-specifying shipper. It gives details about status reports for

receivable, allots on record status, receipts recording and update of

status. It helps to forecast total requirements from the Number of dealers

and deliveries can be made in right time.

Payroll Management System

This system maintains all the employees' salary details of a company with an

employee id for each employee. It can add, update and delete an employee id

by using function keys. This system has the facility to browse particular

employee's salary details by the use of the id of the name. It takes care of

capturing attendance and leave details. Validating the leave details and

computing the pay for the employees. While calculating pay for the employees

it takes care of loan installments, Allowances and deductions for the

individual employees. It reduces the workload and increases the efficiency

and security.

Role - Programmer Analyst

Develop oracle standalone application for the internal use of the

manufacturing company.

Environment: Windows NT,UNIX, Oracle 7.x, SQL Queries, forms 4.5, 5.0 and

Reports 3.0, 4.0

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