INGRID AREND BLAZA-LIWANAG
***** ******* ****, *** ****, Dallas, Texas 75243
Mobile: 469-***-****
Email Address: acepi0@r.postjobfree.com
An experienced, result driven and detail oriented Technical Support Engineer that aims to contribute growth within
a reputable organization. To gain a position that will challenge my skills and promotes opportunity for learning.
PROFESSIONAL BACKGROUND
I. Emerson Electric Asia Ltd. ROHQ – Emerson Process Management, Regulator Technologies Division
Makati City, Philippines
Applications Engineer (July 2010 August 2011)
Provides phone and email pre sales and post sales technical and applications engineering support to
customers such as Sales Representatives and Applications Engineers from Local Business Partners (LBPs) in
North American Region and other Area Profit Centers. Servi ce includes pricing on special regulator options,
technical assistance on troubleshooting, maintenance and installation as well as handling of customer
complaints related to field failures and quality issues.
Provide technical product support to global sales force by means of providing immediate problem solution,
match customers’ application to products, perform product selection and sizing as well as investigate
product substitution to provide reliable end result and best tried solution.
Create service request inquiry and process necessary product return for technical investigation or warranty
repair when necessary.
Investigate and coordinate resolution of warranty/goodwill claims. Activities includes collaborating with
Regional Managers on warranty approvals and technical resolution, conducting initial investigations that
result in a clear cut direction for warranty/goodwill decisions, conferring with Product Engineering
associates and others as needed, initiating Lab Work Requests, maintaining a central knowledge database of
archived problems/solutions, and interfacing with Sales Representative, Area Profit Centers and Service
Centers (Instruments and Valves Services I&VS).
Order Management Specialist (March 2009 July 2010; Sept-November 2011)
Detail standard and special OPS orders and complete end to end processes within Order Management
system.
Process change order requests, correct Oracle EDI errors, remove Oracle specials hold and prompt creation
of work orders.
Ensure improvement in OPS detailing accuracy levels and promote effective cover system to clear backlog
proactively.
Understand various world area certifications and requirements for products and endorse global product
offering and extend those to Sales Representatives and Applications Engineers from Local Business Partners
(LBPs) in North American Region and other Area Profit Centers.
Collaborate with different Regulator Technologies satellite offices from various divisions such as engineering,
accounting and production to ensure orders are process on time.
Technical Writer (April 2008 – March 2009)
Put technical information about regulator products into writing in an easily understandable manner.
Prepare standard and customized operating and maintenance manuals, catalogs, parts lists, assembly
instructions and sales promotion materials as described and requested by the Product Managers.
Propose/recommend revisions to Product Managers through mark ups of diverse regulator literatures.
Work with engineers of the Regulators Division from various Emerson facilities worldwide (United States,
EMA and APAC including Manila Application Engineers) on technical subject matters to prepare written
interpretations of engineering and design specifications and other information for a g eneral readership.
Plan and edit technical materials and oversee the quality and accuracy of illustrations, photographs,
diagrams, numbers and charts.
II. Our Lady of Fatima University - 120 Mc Arthur Hi-way, Valenzuela City, Philippines
Chemistry/Biochemistry Professor (June 2004 – March 2008)
Provide relevant lecture with detailed discussion on the subject matter;
Handles various related laboratory experiments to enhance the understanding and appreciation of the
theoretical principles governing the subject.
Prepare major exams (e.g. prelim, midterm and final exams).
Belongs to top 5 faculty member every semester for the Department of Chemistry.
III. Far Eastern Broadcasting Company Philippines Bocaue Transmitting Plant, Bulacan, Philippin es
Consultant and Procurement Engineer (January – May 2004)
Review services – Make corrections to pertinent technical drawing (Transmission line layout)
Administrative and Management Services – Supervise and monitor performance of personnel, prepare
schedules, developed reports and plans for the successful implementation of the assigned task.
Purchasing Officer – Oversees material inventory and prepares purchase orders.
Quality Assurance Services – Initiate and maintain engineering technical supervision over the manufacturing
activities and final products purchased from the suppliers to ensure overall quality of the products that
conform to the specifications.
EDUCATIONAL BACKGROUND
Master of Science in Environmental Engineering (33 units), Mapua Institute of Technology
In the course of Thesis 2, teamed up with Department of Science and Technology (DOST) under the Molecular
Biology Division
Bachelor of Science in Chemical Engineering, Mapua Institute of Technology Graduated January 2003
ACHIEVEMENT AND AWARDS GAINED WITH EPM REGULATOR TECHNOLOGIES DIVISION
Rank 2nd during the 43rd Regulator Sales Training in McKinney, USA April 12-16, 2010
Top the class during the 5th Regulator Product Local Training in Manila Sept-Oct 2008
Recognized Employee of the month as Technical Writer June 2008
Awarded High Flyer as an Order Management Specialist November 2009
Chairman of Socials Committee June 2009
SEMINARS ATTENDED
Regulators' Team English Training Program September 2010
53rd Regulator Sales Training in McKinney, USA April 2010
Emerson Think Customer - Moment of Truth January 2009
Fundamentals of Adobe Products (Photoshop, Illustrator, In Design) June 2008
7 habits of Highly Effective People author Dr. Steve Covey November 2007
Reference available upon request.