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Customer Service High School

Location:
Cerritos, CA
Posted:
June 24, 2014

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Resume:

**** ***** *** . ********, *.A. *****

Phone 310-***-**** . E-mail acepg1@r.postjobfree.com

Juan J. Atilano

Objective

To work in the freight forwarding industry where I can utilize my

experience and facilitate my work ethics. I would like to obtain a

position which will provide me the opportunity for growth and leadership

skills.

Summary of Qualifications

Software

. Database: Microsoft Word, Microsoft Access, E2K, Government AMS, MAS2000,

JD Oracle, QuickBooks,

FCL - Forward Office- Logistic Software

. Platforms: Microsoft Windows 2000, Microsoft Windows XP, Vista and

Window 7

Working Ethics

. Self-motivated and customer service oriented - Over 10 years experience

. Capacity to problem solve, prioritize and multi-task under pressure with

minimal supervision

. Excellent communication skills

. Strong interpersonal skills to effectively interact with Internal and

External Customers

. Excellent knowledge of freight forwarding and regulatory requirements

. Proven track record 10 years in Freight forwarding industry

Work Experience

10/2013 - Current Woodland Global (Temp

Assignment) Long Beach, CA

Air and Ocean Imports Coordinator

. Handled and understood all GF departmental functions - i.e. billing,

Customs compliance and ISF

. Timely preparation of rates and quotes for customers and overseas agents

. Coordinate the routing of import bookings with airline and ocean carriers

. Support the development of existing and new customers by working closely

with agents and

the entire sales organization

. Collaborate and built relationships with customers, carriers, and agent

representatives regarding air, ocean and

import products to strengthen service competitiveness

. Prepared all necessary shipping and air documentation related to

international and domestic bookings and

processing import documentation to clearing agents to include: (HAWB's,

MAWB's, Manifest, Shipping

Instructions, Hazmat Cargo Decl., Bill of Ladings, and Certificate of

Origin, etc.)

. Dispatch pick-ups to authorized agents and drayage companies, shipping

lines, airlines, trucking companies,

clearing agents, warehouses, and all other parties involved in the shipment

. Track and trace shipments, researching and resolving any issues regarding

billing or shipping discrepancies,

communicate timely correspondence back to both customers and vendors

. Act as a liaison with Custom Brokers and agents, along with Ocean and Air

Terminal Operators

. Support branches quarterly metrics while obtaining if not exceeding my

individual metrics

. Responsible for ensuring all inquiries placed by the clients are

responded to in a timely manner and with

reliable information.

. Responsible for preparing monthly reports.

. Responsible for organizing all the necessary documentation for each

shipment, ensuring that every shipment

file is updated upon receipt of new information regarding shipments.

. Responsible for making all necessary arrangements and monitors delivery

to final destinations.

10/2012 - 09/2013 Cloud B

Gardena, CA

Logistics Coordinator

. Resolved issues which may arise (damaged or loss shipments,

documentation, hot shipments),

as needed to meet services needed or promised.

. Arrange all modes of transportation between our distribution centers and

vendors (foreign and domestic).

. Arrange inbound/outbound shipments, receiving, reviewing, and processing

of documents.

. Contact overseas agents and clients. Conduct periodic business meetings

with vendors to improve service.

. Assisted in negotiating freight pricing with existing carriers, sourcing

new carriers to help lower

cost.

. Prepared wire transfers and check payments while working simultaneously

with accounts payable and

receivable regarding supplier and vendor invoices (Experience with

QuickBooks).

. Daily reports issued: Responsible for inventory management, daily selling

reports, tracking log, including

Minimizing the excess and obsolete inventory.

. Purchase orders - Maintaining and Compiling Purchasing Reports

. Traced and tracked transportation activity while also maintaining reports

as required. Monitored and verified

vendor payments (invoicing issued to AP)

. Scheduled local and interstate trucking, drayage of containers between

warehouse/DC to Vendors or Ports as

needed to for filling shipping commitments

4/2004 - 9/2012 UPS-SCS

Inglewood, CA

Air Import/Export/HLX Freight Specialist

. Independently handled all aspects of export/import shipments by all modes

of transportation.

master, filing AES, Invoices, Hazardous Good Declaration, Packing List

documentation, Certificates of

Origin, Billing)

. Contact customers and agents, airlines or any other parties involved for

missing information or to

provide information. Tracking shipments and ensure shipping instructions

are followed.

. Independently handled all aspects of export shipments by air or ocean

(i.e. making bookings, sending master,

filing AES, documentation, Certificate of Origin, Packing List, Hazardous

Goods and billing etc.).

. Prepare UPS Labels - worked in the warehouse and verified correct freight

pulled and labeled.

. Assist and monitored import break bulk operations for both ocean and air

cargo movements. Tracked

shipments and ensured that shipping instructions have been followed.

. Monitored clearance and delivery of cargo within the free storage/holding

times

. Authorized delivery of freight, following up on delivery with UPS

truckers.

. Responsible for maintaining the import/export product master database.

. Paid airline terminal charges, and any other related costs upon arrival,

to ensure storage is avoided and no

added costs are occurred. Prepared vouchers for authorization, and

presentation

. Issued freight claims for damaged or lost shipments. Issued demerged

charges if needed.

. Assist with the facilitation of cargo movement across all modes of

transportation- air / ground / ocean/ HLX

. Hazardous training in air and practical knowledge of US Customs

Brokerage.

. Worked in HLX operation and dispatching trackers to and from UPS

facility.

4/2003 - 4/2004 Sonic Air (Merged to

UPS-SCS) Gardena, CA

Dispatcher/Imports

. Traced orders and ensured information affecting arrival or dispatch is

communicated to customers (internally

and externally) or their agents, in a timely manner.

. Paid airline terminal charges, and any other related costs upon arrival,

to ensure storage is avoided and no

added costs are occurred.

. Monitored and managed day-to-day import and export operations including

daily communication with

third party logistics providers, freight companies, customs brokers,

courier companies, and freight forwarders,

as well as periodic communication to suppliers and customers.

. Provide operational support for distribution centers, manufacturing, and

import/export operations including

but not limited to obtaining quotes, tracking/expediting shipments, and

providing transit reports.

Education

San Pedro High School, San Pedro, CA

General High School Diploma

California State Dominguez University, Rancho Dominguez, CA

Global Logistics Certification



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